Shannon Bickel

437 Long Rd.

Pittsburgh, Pa,15235
Home (412) 371-1611
Cell (412) 915-0324
Coolsk8ter88@yahoo.com

Objective To receive an opportunity to show my skills as a graphic designer. Using these skills, I plan to
improve, or bring a new idea to every task I perform.

High School Education

Faith Christian School
Areas of Study: Photoshop, Bryce, Carrera, and Hexagon
Status: Graduated with Diploma (Also received G.E.D. because of non-accredited high school)
Graduation Date: June 2007
College Education
University of Phoenix Axia College Online Phoenix, AZ
Currently enrolled to receive my Associates Degree of Arts
Areas of Study: , Technology, and Web Design
Anticipated Graduation Date: August 2011

Awards or Recognition:
National Honor Roll, Principal's Honor Roll, and Student of the Week

Proficient Computer Skills: Adobe Photoshop (All Versions), Microsoft Excel (Spreadsheets and Payroll),
and Microsoft PowerPoint (Displays and Presentations), Bryce (Computer Graphics), Carrera (Computer
Animation), Hexagon (3-D Graphics), and Networking (Company and Social)

Work Experience
February 2110-
Present Dairy Queen
Alstan Mall Monroeville, PA
Customer Service Attendant

 Made sure the customers were happy when they left

 Cooked the customers food
 Handled the transactions of all the customers
 Sometimes worked alone, and had to manage everything myself
 Made the desserts to the customer's specifications
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Work Experience
September 2009 – Panera Bread Wilkins Township, PA
February 2010 Penn Center East
Certified Trainer

 Use my ability to create relationships with co-workers, managers, and

customers alike
 Use my skills as a leader, to train the new hire to the best of my abilities.
 Use my management skills to put all away all of the produce, dry products, and
freezer that comes in to our store
 Fill out the position observation forms for each of my trainees
 Report back to my manager how the newly trained personnel is handling work
on their own
 Setting up reservations for our meeting room, and coordinating when the
appropriate time to come in should be

Summer and Fall of 2009

Tuxedo Junction Monroeville, PA
Miracle Mile Shopping Center
Assistant Manager

 Performed wedding presentations to brides and grooms, to help them decide

which was right for their wedding day
 Coordinated colors and patterns to match the bridesmaid's dresses, and the
wedding colors
 Entering data into the computers, and correcting as errors
 Ordered the before chosen outfit the groom and groomsmen were to wear, two
days before the wedding day, allowing ample time for changes or adjustments
 Filled out management paperwork for weekly, bi-weekly, and monthly sales
 Filled out all the information to be sent to payroll

Panera Bread
October 2005 – Miracle Mile Shopping Center Monroeville, PA
June 2009 Certified Trainer

 Used customer service skills

 Used the ovens to make our Crispani pizza
 Closed bakery registers when needed
 Maintenance around the complex
 Dish and dining room duties when training wasn't available
 Scheduled events to take place in our meeting room
 Arranged data into the computers, to accurately place a customer's order