10174 Camino Ruiz, Unit 44 Work Phone (760) 740-5756

San Diego, Ca Cell (619) 302-4037

92126 E-mail: shawnbisme@att.net

Shawn Bentley

Education Fall of 2000-Spring of 2002 University of San Diego San Diego, CA

Majored in Electrical Engineering

Spring of 2002 – Fall of 2003 Grossmont Community College

Majored in Psychology and Minored in Criminal Justice

Fall of 2003 – June 2006 National University La Mesa, CA

BS in Psychology and Minor in Criminal Justice

Work experience Summers of 1999-2000 Midway Plumbing PO Box 1724, El Cajon, CA

Apprentice
 I dug trenches, Installed Gas and ABS piping in new home construction.
 I placed in charge of a two man digging crew.
 I drove the company truck to different job sites for inventory checks.
 I assisted on a few customer service calls.

Summer of 2001 Semcor INC 4 Greentree Ctr Ste 400 El

Cajon, CA
Intern
 I set up databases for the Human Resources Representative using
Microsoft Access.
 I made work schedules and plans for ship installation jobs using
Microsoft Projects.
 I also solved various computer problems for the other staff members.

June of 2002 to November of 2003 Vector Marketing San Diego, CA

Advanced Sales Representative
 I Sold Cutco cutlery and did presentations in peoples homes.
 I Gained valuable skills and learned effective techniques in interacting
and closing the sell with customers.
 I have also learned time management skills by setting presentation
appointments with potential customers.
 I attended two seminars/workshops sponsored by Vector Marketing.

July of 2002 to Current Date Home Depot Santee, CA

Sales Associate
 I have worked on the sales floor in the Hardware, Lumber and Building
Materials, Garden, and Paint Departments.
 I was a backup department head for the Lumber and the Building
Materials departments.
 During this time I have a license and I am very proficient in driving
propane powered and battery powered lift equipment. (LPG Lifts, Electric
Reach Truck, Electric Pallet Jack, OP Lift, and the Electric Ladder).
 I helped unload freight trucks using propane powered lifts, and on many
occasions did inventory logs for the items I unloaded.
 I have been a member of the in-focus safety team for one year.
 I have also taught some faux finishing classes and house painting
classes.
 I am constantly interacting with customers and meeting they’re needs.

June of 2006 to Current Date Automobile Club of Southern Ca (AAA)

800 La Terraza Blvd., Suite 200 Escondido CA 92025

Claims Representative

 Completed Training: CACS and MRM Portal Operating systems for

claims, Internation Insurance Institute – claims customer service
course, Bodily Injury ride along, Body Shop walkthroughs, Parked
Vehicle Accident Study, Arbitration Response Training, INS 21.

 Awards/Accolades: San Diego Claims Employee of 1st Quarter

2008, in Claims Customer Service Contests I have placed 1st and
2nd place in two out of the three contests. Recently won San Diego
Claims Member Service award for the 2009 2nd Trimester.

 Currently one of the office leaders in our Customer Service scores.

 100% Maintained DOI compliance.

 I have done field inspections for Vehicles and Accident Scenes.

 I am trained and comfortable to analyze a case and apply fault to

the accident as well as negotiating that fault with the other insurance
carrier involved.

 I have gone to small claims court cases, and actually spoken with
the judge concerning some of the cases.

 I have been trained on subrogation demands, able to review and

determine which items are valid to issue a payment for.

 I have participated and responded to Arbitration cases.

 I have a great familiarity with ISO Claimsearch, the FD-I form, and
NICB in dealing with suspected fraudulent claims.

 Part of the Claims Processes team

  Specialist and lead adjuster for any Toyota recall related claims in
San Diego County.

 Over the years I feel I have come to fully understand the claims
process, how insurance works, and how the AAA insurance policy
benefits work and apply.

References Provided upon request.