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speaker, consultant, and Sorority's national magazine, The LAMP.ln 1964, she was
Jane is a highly successful professional
Miss Winston-Salem. Later, she received her master's degree
author, wit"h more than 20 years of experience in the field of
in communication from Wake Forest University'
customer service and retention. She is the author of two
acclaimed self-help books, Cetfin g unstuck and Why Women
Drawing on her impressive background in the business field,
Worry, and has appeared as a guest on over 200 radio and
dynamic seminars on
televlsion progtatt, including Regis and Kathie Lee, The Home lane hai inspired thousands with her
customer service, client retention, leadership, and employee
Shor,vwith Caiy Collins, and Dr. Robert Schuller's Hour of Power'
empowerment. She owned her Dallas-based marketing research
Her work has been the subject of articles in prestigious publica-
company and reported on face-to-face encounters with more
tions such as Buslness Week, Money Magazine, Ladies Home than hali a million customer-contact employees' Her impressive
list of clients includes various Fortune 500 companies such
as
lournal, and USA TodoY. Bristol Myers
Verizon, American Airlines, AT&f State Farm, and
to serve on the Board of Directors of the Squibb, among others.
Jane was elected
ilationalSpeaker's Association, and holds the CPAE (Council
ln addition to her successful career,
of Peers Award of Excellence) and the CSP (Certified Speaking
titles from NSA. She was also inducted into the Jane finds time to use her Public
Professional)
speaking and business sawy skills to
NSA Speaker's Hall of Fame in 1992' She produced a movie
give back to her communitY. She
for Naiional Public Television entitled For the Love of Learning,
served as a volunteer and keYnote
which explored the challenges of racially integrating public
speaker for the Alzheimer's Association's
school systems and looked at how to individualize instruction
Remembrance DaY, as a member of the
for students of all academic levels.
Planning Committee for the MemorY
Walk, and as the Communication
She received a degree in theater from Lenoir-Rhyne College
Chairman for the DePartment of
located in Hickory, North Carolin a in 1967 .lane was initiated
Human Services for the state of Texas.
into the Zeta Xi Chapter at Lenoir-Rhyne in 1955' As an
undergraduate member of Zela Xi, she wrote a poem entitled event
Read more about lane and the 2007 Woman of the Year
t am iOelta Zeta, I Belong, which was later published in the
in the next issue of The LAMP.

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