Desmond M Hall

7540 Maroon Peak Ruskin, FL 33573

Home (813) 661-9043 Cellular (813)748-5014 Hallsfam@gmail.com

Summary
Results-driven Operations Supervisor offering extensive experience in logistics, warehousing, transportation /driver control, shipping
and receiving. Concentrated on optimizing the through put of the warehouse and improving the management of inventories. Team
player who works well independently. Strong organization, time management, and leadership skills. Outgoing, confident personality;
excellent verbal and written communication skills. Establish and maintain strong rapport with management, co-workers and
customers. Build trust and integrity through persistence and follow-up. Computer literacy includes Windows, Microsoft Word, Excel,
PowerPoint, and the Internet. Industry-related software: Opsys, Hub Com, GSS, Compass, UPS/Fed Ex.

Areas of Expertise
•Consistently met or exceeded company service and cost objectives
•Provided ongoing excellent customer service resulting in a high customer satisfaction rating
•Managed 83,000 sq. ft warehouse
•100% On-time shipment delivery and accuracy for 52+ consecutive weeks
•Maintained staffing levels while ensuring appropriate productivity

Experience
UPS, Tampa, FL 2004 to 2010
Operation Supervisor
Direct activities related to inventory, warehousing, shipping, customer service, job tracking, payroll, and personnel management of 13
subordinates and 100+ non- management staff for a world-class shipping company.

•Planned, directed and coordinated human resource management activities, maximizing the strategic use of
human resources and maintaining facilities maintenance department.
•Analyzed expenditures and other financial reports to develop plans, policies, and budgets for increasing profits.
•Supervised and monitored the work activities of subordinates and staff.
•Developed employment policies, processes, and practices, and recommended changes to executive management personnel.
•Met with team leaders and supervisors to resolve grievances.

UPS, Manhattan, NY 2002 to 2004

Local Sort Supervisor

UPS, Eastside Manhattan, NY 1999 to 2002

Unload/Sort Coordinator

UPS, Eastside Queens, NY 1997 to 1999

Un-Load, Sorter & Loader

Education
H.S. Diploma
Nationwide Academy High School, Hollywood,

St Petersburg Junior College, St Petersburg, Fl - (Transferred) 2004

Thomas Edison State College, Trenton, NJ - On-Line ((Enrolled) 2009

Skills Summary
• Management / Leadership • Staff Supervision • Employee Development
• Quality Assurance • Management Reporting • Safety/Security
• Customer Service • Training / Development • Manufacturing/Production
• Total Quality Management (TQM) • Organization / Time Management • HazMat procedures

Training
•Hazardous Materials
•Emergency Response
•Leadership Development Training
•DOT Certified
•ADG/LLAR