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HiPath 3000 5000 V8 MyPortal Entry Web Services V2 Installation Guide
HiPath 3000 5000 V8 MyPortal Entry Web Services V2 Installation Guide
HiPath 3000/5000 V8
HiPath 500 V8
myPortal entry Web Services V2
Installation Guide
A31003-H3580-J100-4-7631
Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and ISO14001 standard certified by an external certification company.
Contents
Contents
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1.1 Types of Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1.2 Display Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1.3 Functions of Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1.4 Comparison between myPortal entry and myPortal web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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4 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.1 How to Perform Maintenance Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.2 How to View a Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.3 How to Reboot the Plug Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.4 How to View Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.5 How to Install the Widget HTTP Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents
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Introduction
1 Introduction
myPortal entry Web Services V2 is a unified communications starter solution for
the HiPath 3300/3350/3500/3550 and HiPath 500 (as of V8R4) communication
systems.
myPortal entry Web Services V2, the core software component for
connecting to the respective communication system,
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Introduction
Types of Topics
Type of topic
Contents
Title
Concept
Operating
instructions
Describe task-oriented
Starts with "How to" followed by a
application cases i.e., the
verb, for example: How to Dial a
"How" and assumes
Call Number.
familiarity with the associated
concepts.
Purpose
Presentation
Example
User interface
elements
Bold
Click OK.
Menu sequence
>
Special emphasis
Bold
Output
Input
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Introduction
Display Conventions
Purpose
Presentation
Example
Key combination
<Ctrl>+<Alt>+<Esc>
Numbered and
alphabetical lists
Alternative Work
Steps
Enumeration
When operating PC programs with a mouse, the following assumptions are made
for the mouse configuration:
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Introduction
Functions of Components
Company network
HiPath 500/3000
myPortal entry
Web Services
(Plug Computer)
Mobile employees
Router
UP0/E
myPortal entry
myPortal web
WLAN
myPortal web
myPortal web is the application for mobile employees that is made available
by the myPortal entry Web Services through an Internet browser. myPortal
web has been optimized for presentation on Smartphones. It can, however,
also be used with other Internet browsers, but may be subject to some display
restrictions under certain circumstances.
myPortal entry
myPortal entry is the desktop application for internal employees and home
workers. The application is installed on the employee' s PC and uses the
Yahoo! Widgets technology. myPortal entry communicates with the
myPortal entry Web Services, provides the employees with Unified
Communications services and also extends the functionality of myPortal web.
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Introduction
Comparison between myPortal entry and myPortal web
Feature
Call control
No
No
No
No
Direct GSM/UMTS No
Yes
No
Mobility Callback
No
Yes
No
Call Through
No
Yes
No
Status
Yes
Yes
Yes
Forwarding
destination
Yes
No
No
Return time
Yes
Yes
Yes
Status
Yes
Yes
Yes
Forwarding
destination
Yes
No
No
Return time
Yes
Yes
Yes
Check
Yes
Yes
No
Control
Yes
Yes
No
Journal
Yes
Yes
No
All
Yes
No
No
Inbound
Yes
No
No
Missed
Yes
No
No
Answered
Yes
No
No
Outbound
Yes
No
No
Follow-up
Yes
No
No
Yes
No
No
Yes
No
No
Set
View
EVM - Voicemail
control via GUI
Call journal
Yes
At a Smartphone
Presence
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Introduction
Comparison between myPortal entry and myPortal web
Feature
Team functions
Yes
No
No
Team messaging
Yes
No
No
Scalable interface
Yes
No
No
Yes
No
No
Personal directory
Yes
Yes, input,
import and
editing
functions via
myPortal entry
No
Manual input
Import function
Internal directory
Outlook
Yes
Excel
Yes
CSV
Yes
No
No
System stations
Yes
Yes
No
Yes
Yes
No
Yes
Yes
No
Freely programmable
Yes
No
No
Yes
No
No
Yes
No
No
System directory
Function keys
No
Please refer to the performance details for the usage of myPortal web; see also
Performance Comparisons.
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Step by Step:
For mobile callbacks: the required Mobility Entry licenses and Mobility Entry
stations have been configured; the mobile stations with the associated station
numbers have been entered; Least Cost Routing is active, and the WEB ID
has been assigned; see Configuring the Communication System.
The Plug Computer, with myPortal entry Web Services preinstalled on it. The
Plug Computer must be reachable from the client PCs and from the Internet.
1. Connect the Plug Computer to your local network via a LAN cable.
2. Connect the Plug Computer to the power supply with a power adapter or
cable. Wait for approximately three minutes until the Plug Computer has
started.
3. Start the product CD on a PC connected to the LAN, select English >
Configure Services and follow the instructions. The wizard installs the
Plug Computer installation Assistant. The Assistant finds the Plug Computer
on the network and offers you administrative access via a web browser. In
addition, you can also add a shortcut in the Windows Start menu under
myPortal entry Web Services.
INFO: An operational DHCP server is required for the initial
startup. If no DHCP server is found after the startup of
Plug Computer, the IP address 192.168.2.11 is assigned after
about 5 minutes.
4. Open the myPortalentry Web Services Assistant from the Windows Start
menu with myPortalentry Web Services > Assistant .
5. Enter admin in both the Name and Password fields and click Login.
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6. Enter a new password that is only known to you in the Password and
Confirm Password fields and click Save.
7. Enter the IP address of your communication system under IP address.
INFO: Note that the IP address of the communication system
itself must be entered here and not that of any other IP board
(such as the HG1500) that may be present.
8. Click Save.
9. Click in the Administration menu on User Management.
10. Click on Import and confirm with OK.
11. Wait until the import process has completed and then confirm with OK.
12. Select one of the imported users from the User list.
13. Select the myPortal web Access check box if you want to work with a mobile
client.
14. Click Save.
15. Start the product CD at the client PC, select English > Client Installation >
Yahoo! Widget Engine, and follow the instructions.
INFO: The wizard installs the Yahoo! Widget Engine.
Alternatively, you can also download the file via the
http://widgets.yahoo.com/download/ URL.
On completing the installation, you will find shortcuts for the
services on the Windows Start menu under Yahoo! Widgets.
16. Select English > Client Installation > myPortal entry on the product CD and
save the file on the Windows Desktop.
17. Double-click on the myPortal entry.widget file and then click Yes.
INFO: The wizard installs the widget myPortal entry.
18. If not already started on completing the installation, start the myPortal entry
widget now and click on Widget Preferences... in the context menu.
19. Click on Server and enter the IP address or the DNS name of the
Plug Computer in the IP address of your server field.
20. If you have access to the voicemail of your communication system, click on
Voicemail and make the following entries:
a) Select the Entry Voice Mail (EVM) available check box.
b) Enter your internal call number (extension) in the Your mailbox number
field.
c) Enter the default password 1234 in the Your mailbox password field.
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Next steps:
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Step by Step:
1. Connect the Plug Computer to your local network via a LAN cable.
2. Connect the Plug Computer to the power supply with a power adapter or
cable. Wait for approximately three minutes until the Plug Computer has
started.
3. Start the product CD on a PC connected to the LAN, select English >
Configure Services and follow the instructions. The wizard installs the
Plug Computer installation Assistant. The Assistant finds the Plug Computer
on the network and offers you administrative access via a web browser. In
addition, you can also add a shortcut in the Windows Start menu under
myPortal entry Web Services.
4. Open the myPortalentry Web Services Assistant from the Windows Start
menu with myPortalentry Web Services > Assistant .
Next steps:
Administration of the myPortal entry Web Services, see How to Start the
myPortal entry Web Services Assistant.
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Step by Step:
1. Connect the Plug Computer to your local network via a LAN cable.
2. Connect the Plug Computer to the power supply with a power adapter or
cable. Wait at least five minutes until Plug Computer has started and been
assigned the temporary IP address 192.168.2.11.
3. Set up the temporary IP address 192.168.2.10 in the subnet 255.255.255.0
on a PC in the LAN.
4. Start the product CD on this PC, select English > Configure Services and
follow the instructions. The wizard installs the Plug Computer Installation
Assistant. The Assistant finds the Plug Computer on the network and offers
you administrative access via a web browser. In addition, you can also add a
shortcut in the Windows Start menu under myPortal entry Web Services.
5. Open the myPortalentry Web Services > Assistant from the Windows
Start menu with myPortal entry Web Services > Assistant.
6. Click in the main selection of the header line on Plug Computer.
7. Click on Network in the menu.
8. In the Setup list, select the option Static.
9. Enter the IP data 192.168.2.10/255.255.255.0 in the fields for Static.
INFO: Please check your manual entries carefully. Invalid entries
could result in the inability to access Plug Computer.
10. Click Save.
Next steps:
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After changing the network settings, you will be automatically prompted to restart
Plug Computer. The temporary IP address that was additionally set up on the PC
can now be deleted.
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The user interface is divided into an Administration area, in which you can
configure the Web Services, and the Plug Computer area, in which you can
specify the network settings of the Plug Computer.
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User Administration
This area is used to set up the individual myPortal users. Some data can only
be changed with Manager E and is just displayed here. More information on
this can be found in the documentation of Manager E.
Configuration
Interface data of the communication system and general CTI data.
Security
Security settings related to the login data.
Maintenance
Actions for maintaining the myPortal entry Web Services.
Status
Displays status information on the application server, the
myPortal entry Web Services Assistant and the myPortal Web Service
Provider.
Information
Displays version information on the myPortal entry Web Services Assistant.
Network
Select and set up the network data of the Plug Computer.
Maintenance
Restart the Plug Computer.
Step by Step:
Select the following at one PC on the LAN via the Windows Start menu:
myPortal entry Web Services > Admin Portal.
Open an Internet browser on every other PC in the LAN and enter either
of the following URLs
http://<admin IP address>:8801/admin or http://<admin
IP address>:8802/admin in its URL line. Then confirm your entry.
<admin IP address> stands for the IP address of the PC on which the
myPortal entry Web Services are installed.
INFO: For data security reasons, you are strongly advised to use
the encrypted HTTPS protocol when accessing the
myPortal entry Web Services and myPortal web.
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2. In the Login window, enter admin in the Name field and your personal
password (or the default password, which is also admin) in the Password
field. Then click Login.
Next steps:
If you are starting the myPortal entry Web Services Assistant for the first time, you
will be first prompted to change the default password.
Step by Step:
The myPortal entry Web Services Assistant has been started; see How to
Start the myPortal entry Web Services Assistant.
3.2.3 Security
The settings relevant for security can be made on the Security page. These
settings apply equally to all users.
3.2.3.1 How to Set the Protocol for Administration and the Applications
You can set with which network protocol access to the administration area and to
the applications is to be permitted or denied. This also allows you to block access
to the applications entirely.
Step by Step:
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Callback preferred
GSM preferred
Call Through
You are using the ONS (One Number Service) and have
a fast call setup.
With Access to Assistant, you can grant or deny users access to customized
settings in the myPortal entry Web Services Assistant.
With myPortal web Access, you can grant or deny users the permission to use
myPortal web.
The Configured for Mobility Entry and Associated Services properties must
be set in the communication system using Manager E and are just displayed for
verification here.
For the admin user, a link to a list displaying the client connections to the
myPortal entry Web Services is shown under Connections.
For all users except admin, additional device settings for using myPortal web at
a Smartphone can be made.
If Auto Refresh is enabled, the data volume may increase significantly.
Consequently, you are advised to enable this option only if you have a mobile
phone contract with a flat rate for data transfers.
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The myPortal entry Web Services Assistant has been started; see How to
Start the myPortal entry Web Services Assistant.
The myPortal entry Web Services Assistant has been started; see How to
Start the myPortal entry Web Services Assistant.
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Step by Step:
The myPortal entry Web Services Assistant has been started; see How to
Start the myPortal entry Web Services Assistant.
Step by Step:
The myPortal entry Web Services Assistant has been started; see How to
Start the myPortal entry Web Services Assistant.
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The myPortal entry Web Services are correctly installed and configured.
1. Start the product CD on the client PC, select English > Client Installation >
Yahoo! Widget Engine, confirm the messages and dialog boxes, and follow
the instructions.
INFO: The wizard installs the Yahoo! Widget Engine.
Alternatively, you can also download the file via the
http://widgets.yahoo.com/download/ URL.
2. Clear the check boxes Set my homepage to www.yahoo.com and Set my
default search engine to Yahoo! if required.
INFO: If you leave these check boxes enabled, these settings will
be applied to your PC and cannot be easily reset later.
3. Click Close.
4. Read the licensing agreement and then agree to its terms of use.
5. Several different widgets are installed when installing the Widgets Engine. If
you do not want to use some of these widgets, you can close them so that
they do not appear the next time the Yahoo! Widgets Engine is started. To do
this, right-click on the widget you want to close and click Close Widget.
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Step by Step:
The myPortal entry Web Services and the Yahoo! Widgets Engine are
correctly installed and configured.
A released version of the myPortal entry widget is available. You can obtain
this through a product CD, for example, via the SEBA portal or the Software
Supply Server (further details can be found on the product CD).
1. Start the product CD, select English > Client Installation > myPortal entry
and save the file on the Windows Desktop.
2. Double-click on the file myPortal entry.widget and then click Yes. The
widget is automatically saved under My Documents/My Widgets and
added to the interface of the Yahoo! Widget Engine.
3. Click Use Widget.
4. The Initial Installation wizard of the myPortal entry widget is then started.
INFO: If a myPortal entry widget installation has already been
performed, the Initial Installation wizard is skipped, and the
existing configuration settings are retained.
5. Accept the terms of use.
6. Read the general information and click Next.
7. Enter the IP address of the Plug Computer.
8. Click Save, followed by OK. The Basic myPortal entry Settings window
appears.
9. Verify the accuracy of the details.
10. Enter the values that were assigned to you as a user when installing the
myPortal entry Web Services in the User Name and Password fields. The
setting is made on the Server page. The user name usually corresponds to
the internal station number.
11. If you have access to the voicemail of your communication system, click on
Voicemail and make the following entries: Select the Entry Voice Mail (EVM)
available check box, enter your internal call number (extension) in the Your
mailbox number field and enter the default password 1234 in the Your
mailbox password field.
12. Click Save.
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3.4.2.1 How to Configure Data for Communication with myPortal entry Web Services
Step by Step:
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http://my-company.dyndns.org.org:8801
myPortal entry
Web Services
(Plug Computer)
IP: 192.168.2.2
myPortal web
ADSL
LAN
Internet Router
IP: 192.168.2.1
Support for:
NAT/PAT, DynDNS
myPortal entry IP: 192.168.2.250
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DynDNS Server
my-company.dyndns.org
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Prerequisites:
Step by Step:
Plug Computer for myPortal entry Web Services with Internet access via a
connection to an Internet router.
DynDNS account (if the Internet connection has a fixed IP address, DynDNS
is not required).
3. Open the Konfiguration > Netzwerk > NAT & Portregeln > Regel
Definition (Configuration > Network > NAT & Port Rules > Rule
Definition) page and define a new port forwarding rule with the port numbers
HTTP:8801 or HTTPS:8802.
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4. Open the Konfiguration > Netzwerk > Dynamisches DNS (Configuration >
Network > Dynamic DNS) page and enter your DynDNS data.
5. Test the connection from your Smartphone by invoking the DynDNS URL,
e.g., http://my-company.dyndns.org:8801.
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Maintenance
4 Maintenance
A number of integrated tools are available to you within the
myPortal entry Web Services for maintenance and troubleshooting.
Get Log Files can be used to retrieve and display the log files of the Web
Services.
The database can also be copied back (i.e., restored) from an earlier backup
file with Restore Backup. In such cases, after the database has been
restored correctly, an automatic restart of the myPortal entry Web Services
occurs.
The function Restore factory settings for Web Services replaces the
current database with the factory default database. Consequently, the Login
and Password details for the administrator are also reset to their default
values.
Update the Web Services software enables you to keep the Web Services
software up-to-date with the current version.
The status display can be used for troubleshooting: the system displays
information on the status of important connections and software components on
the Status page and indicates whether or not they are operating correctly.
The Application Server component establishes the connection to the
communication system and the database and is responsible for maintaining the
local data of the users/clients.
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Maintenance
Under the status for the application server, you will find relevant details on the
functioning of the following essential connections:
Phone system
Database
Voicemail
Active users
Current connections
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Maintenance
How to Perform Maintenance Tasks
The myPortal entry Web Services Assistant has been started; see How to
Start the myPortal entry Web Services Assistant.
The myPortal entry Web Services Assistant has been started; see How to
Start the myPortal entry Web Services Assistant.
The myPortal entry Web Services Assistant has been started; see How to
Start the myPortal entry Web Services Assistant.
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The myPortal entry Web Services Assistant has been started; see How to
Start the myPortal entry Web Services Assistant.
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Maintenance
How to Install the Widget HTTP Connector
Step by Step:
The myPortal entry Web Services have been correctly installed on a PC.
The Yahoo! Widgets Engine and myPortal entry have been correctly installed
on the client PC.
1. Start the product CD at the client PC, select English > Client Installation >
Widget HTTP Connector, and follow the instructions.
4.6 Troubleshooting
More information on the Troubleshooting topic can be found on the Internet under
the Expert wiki of Siemens Enterprise Communications at:
http://wiki.siemens-enterprise.com/index.php/myPortal_entry
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0CZ means that every dialed number that begins with 0, but without the
leading 0, will be routed to the AMT (CO) route. Routing table 1 is used for
this in the example below.
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The system parameters Direction prefix send via CSTA and MULAP
monitoring should be set.
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The mobile station number is the phone number of the mobile subscriber.
The Web Feature ID defines how the subscriber should log in at the myPortal
web client and the myPortal entry widget. Normally, the Basic MULAP
configured earlier must be specified here. If you have only a Smartphone and
no system telephone, enter the virtual station number instead.
A Mobility Entry license must have been assigned in order to use the mobile
client.
If the caller' s phone number is to be visible at the mobile station (GSM), the
system parameter "outreach call number transparent" must be activated. This
function requires the "CLIP no screening" feature, which may be subject to an
additional charge, to have been released in the central office.
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In order to correctly display all station numbers at the mobile phone, both the
inbound and the outbound PABX number must be configured on the CO
route.
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myPortal entry
How to Start myPortal entry
6 myPortal entry
Details on starting and updating myPortal entry can be found here.
Step by Step:
The myPortal entry widget has been correctly installed and configured.
The myPortal entry Web Services and the Yahoo! Widgets Engine have
been started.
1. Click on the round button in the middle of the myPortal entry clock. The
function bar of myPortal entry is displayed.
2. If you want to invoke the Help for a function, click in the function bar on the
desired function and then press the <F1> key on the keyboard. Clicking the
X symbol at the top right of the Help window closes the help.
3. If you want to check the version number of myPortal entry, right-click on the
round button in the middle of the myPortal entry clock and select the menu
item About myPortal entry.
4. To edit the myPortal entry settings, right-click on the round button in the
middle of the myPortal entry clock and select the menu item Widget
Preferences. More details on the settings in myPortal entry can be found in
this manual (see Configuring the myPortal entry Widget) and in the User
Guide for myPortal entry.
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myPortal entry
Updating the myPortal entry Widget
Step by Step:
A later released version of the myPortal entry widget is available. You can
obtain this through an updated product CD, for example, via the SEBA portal
or the Software Supply Server (further details can be found on the product
CD).
1. Start the product CD, select English > Client Installation > myPortal entry
and save the file on the Windows Desktop.
2. Double-click on the file myPortal entry.widget and then click Yes. The
widget is automatically saved under My Documents/My Widgets and
added to the interface of the Yahoo! Widget Engine.
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myPortal web
Performance Comparisons
7 myPortal web
7.1 Performance Comparisons
The following section compares the performance of various mobile networks and
shows their impact on the use of myPortal web. The prerequisite for using
myPortal web is the concurrent support for voice and data in the Smartphone.
Mobile network:
GSM/CSD
GPRS
50 kbps
6 - 25 s
2-7s
EGPRS/EDGE
UMTS
HSDPA
384 kbps
1-2s
<1s
<1s
To determine which tariff is most suitable for your usage behavior, refer to the
three typical user profiles below.
User profile
Occasional use
30 pages
< 25 MB
Average use
80 pages
< 60 MB
Intensive use
400 pages
< 250 MB
1 The indicated values are rough estimates, the actual volume of data depends heavily
on the individual user behavior.
The Auto Refresh option in the settings increases the data traffic significantly and
should only be used in conjunction with a suitable mobile tariff with a flat rate for
data transfers.
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myPortal web
How to Start myPortal web for the First Time
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Index
Index
D
data rate 41
default password 19, 20
display conventions 6
DynDNS, configuring 28
P
password, forcing users to change the default 19, 20
password (secure) 20
performance 41
performance of myPortal entry, improving 33
Plug Computer, rebooting 32
ports, configuring 19
router, configuring 28
EDGE 41
EGPRS 41
secure password 20
site parameters, setting 26
GPRS 41
GSM 41
HSDPA 41
topics, types of 6
troubleshooting 33
types of topics 6
importing users 22
installation, step by step 11
Internet router, configuring 28
IP address, configuring 19
IP connection, setup 26
UMTS 41
users
adding 22
administration 21
changing settings 23
removing 23
M
manual entries
IP address, subnet mask, default gateway 16
myPortal entry Web Services
configuring 18
installing 15, 16
myPortal entry Web Services Assistant 18
information on 32
maintenance tasks 32
status 32
myPortal Web Services
starting the Assistant 18
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V
voicemails
setting up a voicemail box 27
setup 27
W
widget HTTP connectorl, installing 33
Y
Yahoo! Widget, installing 25
Yahoo! Widgets Engine
installing 24
43
Index
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