Shawn A.

Jones
3712 Boardman Street.
Minneapolis, MN 55407
612-366-6012
boochostory@yahoo.com
Subject: Cover letter and Resume

To the employer,

Over the last ten years, I have focused on a various number of ways to be an asset to the
employer I work for, while utilizing a strong work ethic and great organization skills. Because
I’m flexible, I can both complete tasks and run production work at the same time. Because I’m
familiar with Customer Service and a wide range of other skills, I can implement the newest
methods and processes. I consistently have been a person to rely on in the past and I’d like the
chance to do the same for you. Below is a copy of my resume, with the last 6years of my
employment. Feel free to look it over.

I’d like the opportunity to show how you can put my experience to work for you. I’d like to call
and set an appointment. If this is suitable for you, please feel free to call me at (612) 366-6012or
E-mail me at boochostory@yahoo.com with a time that would be convenient for me to contact
you.

I’m excited about your company, and I look forward to contributing to your future.

Sincerely,

Shawn A. Jones

Shawn Jones
3712 Boardman Street.
Minneapolis, MN 55417
(612) 366-6012
boochostory@yahoo.com
Objective
To obtain long term employment by providing the employer with a strong work ethic and
dependability, while also proving myself to be an asset to the company.
Job History/Duties
Customer Service Rep/Warehouse Clerk

United Supply Company

Lodi, NJ
Start Date: 5/2006 End Date: 10/2008
Pulled, palletized and verified orders. Experienced with computerized shipping software both
UPS and FED EX. Great ability to interpret and complete tasks in an efficient timely manner.
Ability to maintain accurate records and inventory. Familiar with all hand tools related to the
warehouse environment. Very detailed and able to work independently, but also willing to be a
team player. No physical or lift restrictions. Capable of organizing and leading others.
Experienced with all equipment and chemical related to janitorial and floor maintenance. Entry
level forklift driving, loaded and unloaded trucks, supplied production workers with inventory,
maintained ledger of finished product for all production workers who were paid by the piece,
removed all damaged or unusable product from area. Emptied dumpster’s and assisted other
forklift drivers in order to keep up, cleaned and maintained all areas of the warehouse, secured
warehouse for the evening, turned off all machinery and lights and locked all doors.
Inside Sales Rep/Customer Service Rep

WebsiteQ (formally known as Galacy Inc.)

Hackensack, NJ
Start Date: 3/2003 End Date: 5/2006
Developed and maintained positive customer relations by effectively handling customer
interactions. Coordinated with various functions within the company to ensure customer requests
are handled appropriately and in a timely manner. Used appropriate database systems, tracks
sales transactions, and maintain accurate customer records. Assisted in the renewal of support
contracts. Prepared database reports as required. Answered internal help desk calls and generate
IT help tickets. Assisted customers with training questions, registrations, orders and
confirmations. Initiated contact with customers to begin the scheduling of onsite services.
Performed various functions to support the delivery of services to customers.

Education
Major: Unknown
Bergen Community College, NJ
Courses: Certification Certified in Microsoft Word, Power Point, and Excel
Licenses/Certificates/Additional Training
Fire Guard

01/10/2006
New York City Fire Department, NY
Courses: Fire Safety/ Certificate of fitness
Additional Skills
Beginner 2 years ago/ Microsoft Word, PowerPoint, and Excel Typing wpm: 25