MICHAEL TOOLES QUINN

33 CANDLEWICK LANE, HYANNIS, MA. 02601

(508) 737-8182

SUMMARY OF QUALIFICATIONS:

Accounts Payable Auditing Inspection and Quality Control Claims Verification

Failure Analysis Customer Service Administrative Skills Pleasant Telephone Manner

Experience:

Resort and Conference Center at Hyannis – Hyannis, Ma 2007-2010

Income Auditor/Accounts Payable
Complete the Rooms, Food and Beverage and all other Income Audits daily for the entire Hotel’s revenue.
Supervise and assist the Overnight Guest Agent. Complete and distribute the Daily Business Report. Perform all the
functions required for Accounts Payable. Support and assist all Front Desk activity, including guest reservations,
registration, check outs, requests and complaints when needed.

Sheraton Hyannis Resort – Hyannis, Ma 2001-2007

Night Auditor/Front Desk Agent/Income Auditor/Accounts Payable
Complete the Rooms, Food and Beverage and all other Income Audits daily for all of the hotel’s revenue. Train,
supervise and assist the Night Auditor. Complete and distribute the Daily Business Report. Perform all the functions
required for Accounts Payable. Handle all Front Desk activity, including guest reservations, registration, check outs,
requests and complaints when needed.

Comprehensive Benefits Administrator, Inc. – South Burlington, Vt. 1997-2001

Mailroom Supervisor and Accounting Clerk
Oversee all mailroom operations including pickup, sorting and routing of all claims and
correspondence. Supervise and train mailroom staff. Coordinate batching and scanning of documents to be
processed by claims analysts.
Administered self-insured insurance pools according to company guidelines. Processed claims
checks, insurance reimbursements and billings for services. Prepared daily bank deposits.

Country Home Products – Vergennes, Vt. 1996-1997

Customer Service Agent
Processed telephone orders, provided courteous customer service, handled all complaints and
concerns.

International Business Machines – Essex Junction, Vt. 1977-1996

Senior Manufacturing Process Specialist
Executed Failure Analyses, performed microscopic inspection of computer chips to ensure consistent
quality of product leaving the manufacturing process. Trained and supervised new department employees,
provided timely and accurate reporting of product defects and yields to appropriate departments.
EDUCATION:
Saint Michael’s College – Colchester, Vt.
Coursework in Math and Science

Vermont Technical College – Randolph, Vt.

Coursework in Math and Science

University of Vermont – Burlington, Vt.

Coursework in Physical Therapy

Rice Memorial High School – South Burlington, Vt

Diploma