LISA D.

CUPPS
Gilbert, AZ 480.632.5725 lisad.cupps@gmail.com
CONSUMER LENDING SYSTEMS SPECIALIST
Talented, motivated lending professional who conducts pre-approval and pre-closing Quality Control (QC)
reviews on consumer lending with a focus on regulatory compliance. Knowledge of compliance issues
relating to indirect and direct lending. Validates loan documentation for completeness, accuracy, and
compliance with regulatory guidelines. Bachelor of Science Degree in Business Administration
KEY STRENGTHS AND EXPERTISE

Credit Review and Investigation

High level of attention to detail
Customer Service
Time Management
Proofreading, Data Analyst

Strong analytical skills

Researching
Effective Communications
Word, Excel, Outlook, Windows
Accurate Data Entry

PROFESSIONAL EXPERIENCE
DESERT SCHOOLS FEDERAL CREDIT UNION - Phoenix, AZ

May 2015 - Aug 2015

Consumer Lending System Specialist Contractor - Job Successfully completed in half time.
Provided testing support to consumer lending and business loan departments covering consumer loan
origination, consumer loan processing, and consumer loan funding.
Worked with team members to test their core servicing system and contributed to the successful
conversion to a new operating system.
Entered loan applications customized to cover approximately 1800 different loan products. Data sets
disclosed to management via comprehensive excel spreadsheet.
Approved loan applications within the testing system, disbursed, funded proceeds, and validated
loans within the core testing system.
Assisted title work relative to auto loans.
DILLARDS - Gilbert, AZ

2011 2015

Sales Associate
Provided outstanding customer service, conducted point of sale transactions.
Reconciled cash registers, performed weekly markdowns.
Compiled customer address database for promotions and fashion shows.
Recovered departments daily, stocked new and marked down merchandise, special projects as
requested.
ALTIER CREDIT UNION - Tempe, AZ

2006 2011

Quality Control Specialist

Reviewed all booked direct & indirect loans for proper documentation & adherence to underwriting policies.
Maintained and utilized a loan review tracking and reporting system which implemented data into
monthly reports to department heads.
Worked with member service representatives to correct deficiencies & reported results.
Assisted loan officers with proof of income verification, titles and lien releases.
Updated and edited review procedures, scanned and researched requests on loan promotion cash
back status and compiled loan volume information demonstrating abilities to cross train and perform
with accuracy and in a timely manner.

LISA D. CUPPS

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Gilbert, AZ 480.632.5725 lisad.cupps@gmail.com

WELLS FARGO AUTO FINANCE, INC. - Tempe, AZ

1999 - 2006

Loan Servicing Rep 3 (2003 - 2006)

Responsible for performing a variety of loan servicing tasks.
Managed the receipt, verification and filing of all loan collateral and correspondence documentation.
Tracked vehicle titles, leases & loans, contacting dealerships, motor vehicle departments and
customers to obtain title status.
Operations Processor 2 (2000 2003)
Processed payment database and tree transactions.
Data analysis of unprocessed payments received amounting to thousands of dollars in past due
revenue on loan payments
Completed customer research requests such as ach disclosures, lease to loan applications, due
date changes, automatic payments, and customer information requests.
Quality Control Specialist (1999 2000)
Reviewed and audited loan applications, assuring approved files were complete, decline reasons
were valid and credit bureaus were listed correctly.
Compiled and prepared monthly compliance numbers in order to report data analysis and trends to
management.
EARLY CAREER
WELLS FARGO AUTO FINANCE, INC. - Tempe, AZ

1983-1998

Loan Processor, Credit Checker, Disburser

Operations Assistant III
Exempt position, held six years. Managed mock employee reviews, supervised seven employees, training,
led annual United Way campaign drive for staff. Balanced daily general ledger accounts. Reconciled
suspense accounts.

EDUCATION
Bachelor of Science Business Administration
Arizona State University, Tempe, AZ
Associate of Arts Business Administration
Scottsdale Community College, Scottsdale, AZ
Phi Theta Kappa, Honor Society, Dean's List