Honor 4X Smartphone FAQ: Huawei Device Co., LTD

honor 4X Smartphone FAQ
Issue
01
Date
2015-01-14
Huawei Device Co., Ltd.
CherryPlus Smartphone FAQs (Outside China)
Contents
Contents
1 Basics ................................................................................................................................................ 1
1.1 Color schemes ................................................................................................................................................................ 1
1.2 Selling points.................................................................................................................................................................. 1
1.3 Overview ........................................................................................................................................................................ 3
1.4 Installation ...................................................................................................................................................................... 3
1.4.1 How do I remove the battery cover and take out the built-in battery?........................................................................ 3
1.4.2 How do I install the micro-SIM card and the microSD card? .................................................................................... 4
1.5 Home screens ................................................................................................................................................................. 6
1.5.1 How do I add or delete a home screen? ...................................................................................................................... 6
1.5.2 How do I switch between 2D and 3D home screens? ................................................................................................. 6
1.5.3 Does my phone support the main menu? .................................................................................................................... 6
1.5.4 Can I edit the main menu? .......................................................................................................................................... 8
1.5.5 Can I add a widget to the home screen?...................................................................................................................... 8
1.6 Contacts .......................................................................................................................................................................... 8
1.6.1 How do I create a contact? How do I assign a photo to a contact? ............................................................................. 8
1.6.2 How many contacts can my phone save?.................................................................................................................... 9
1.6.3 How do I add a contact to a contacts group? .............................................................................................................. 9
1.7 Messaging .................................................................................................................................................................... 10
1.7.1 How do I change the input method when editing a message? .................................................................................. 10
1.7.2 How do I delete or lock a message in a conversation? How do I delete multiple messages in batches? ................. 10
1.7.3 How do I forward a message or send a message to multiple recipients? .................................................................. 11
1.7.4 How many Chinese and English characters can be contained in a long message? ................................................... 11
1.7.5 How many messages can be saved on my phone? .................................................................................................... 11
1.7.6 How do I set the SMS center number? ..................................................................................................................... 11
1.8 Calls ............................................................................................................................................................................. 11
1.8.1 What can I do if I can't make a phone call when my phone receives the 4G signal? ............................................... 11
1.8.2 How do I switch between calls or merge two calls to have a conference call? ........................................................ 11
1.9 Multimedia messaging ................................................................................................................................................. 13
1.9.1 How do I send a multimedia message? ..................................................................................................................... 13
1.9.2 What can I do if I can't send or receive multimedia messages? ................................................................................ 13
1.9.3 Is there any restriction on the size, format, or resolution of the file to be attached to a multimedia message? ....... 13
1.9.4 Where are the multimedia message attachments saved? .......................................................................................... 14
1.10 Music .......................................................................................................................................................................... 14
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Huawei Proprietary and Confidential

Copyright Huawei Technologies Co., Ltd.
ii
Contents
1.10.1 How are my songs sorted? ...................................................................................................................................... 14

1.10.2 How do I create a playlist? ...................................................................................................................................... 14
1.10.3 What playback modes does my phone support? ..................................................................................................... 14
1.10.4 How do I play songs in the background and view the lyrics when a song is playing? ........................................... 14
1.11 Camera ....................................................................................................................................................................... 15
1.11.1 If my phone has no microSD card installed, can I shoot photos or videos? ........................................................... 15
1.11.2 Why can't I open some photos or videos on my phone? ......................................................................................... 15
1.11.3 Where are my photos and videos saved by default? Can I change the save location? ........................................... 15
1.11.4 How do I edit a photo or video or add a photo frame? ........................................................................................... 15
1.11.5 Does my phone support HD videos?....................................................................................................................... 15
1.11.6 Can I disable the shutter sound? ............................................................................................................................. 15
1.11.7 How do I switch between the front and rear cameras? ........................................................................................... 16
1.11.8 What video formats and sizes does my phone support? ......................................................................................... 16
1.11.9 What photo formats and sizes does my phone support? ......................................................................................... 16
1.11.10 How do I switch between shooting modes? .......................................................................................................... 16
1.11.11 Why does my gallery display on the photos I have taken? ................................................................................... 16
1.12 Streaming media ........................................................................................................................................................ 16
1.12.1 Will my phone stop playing streaming media when a call comes in? If yes, will it resume playing when the call
ends?................................................................................................................................................................................... 16
1.12.2 Why can't my phone play some streaming media? ................................................................................................. 16
1.12.3 What may cause poor quality of online streaming media played on my phone?.................................................... 16
1.12.4 Will simultaneously playing and downloading online streaming media take up my phone's storage space? ........ 17
1.13 Bluetooth .................................................................................................................................................................... 17
1.13.1 What files can be transmitted using Bluetooth?...................................................................................................... 17
1.13.2 How do I send a file using Bluetooth? .................................................................................................................... 17
1.13.3 Why can't my phone be discovered by other Bluetooth devices? ........................................................................... 20
1.13.4 What is the Bluetooth working range? .................................................................................................................... 22
1.13.5 Why can't I pair my phone with other Bluetooth devices? ..................................................................................... 23
1.13.6 Can my computer use my phone's data connection through Bluetooth? ................................................................ 23
1.14 GPS navigation .......................................................................................................................................................... 23
1.14.1 What navigation applications does my phone come with? ..................................................................................... 23
1.14.2 What can I do if the navigation application on my phone cannot receive signals from GPS satellites? ................ 23
1.15 Does my phone support FM radio? If yes, how do I save manually found channels? .............................................. 23
1.16 Can I download themes to my phone? Does my phone support live wallpapers? ..................................................... 24
1.17 Does my phone support video calls or video chats? .................................................................................................. 24
1.18 How do I take a screenshot? ...................................................................................................................................... 24
1.19 Does my phone support flash playback? If no, can I install a third-party flash player for flash playback? .............. 24
1.20 Does my phone come with a headset? What line order does my phone support? ..................................................... 25
1.21 What are the preinstalled applications on my phone?................................................................................................ 25
1.22 What microSD card compatibility tests have been executed on my phone? ............................................................. 25
1.23 Basic functions ........................................................................................................................................................... 26
2 Common settings ........................................................................................................................... 27
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Contents
2.1 Email ............................................................................................................................................................................ 27

2.1.1 How do I configure email settings? .......................................................................................................................... 27
2.1.2 Can I view emails when no Internet connection is available on my phone? ............................................................ 28
2.1.3 Does my phone support Gmail? ................................................................................................................................ 28
2.1.4 How do I synchronize contacts and calendar events? ............................................................................................... 28
2.2 Wi-Fi settings ............................................................................................................................................................... 28
2.2.1 How do I connect my phone to a Wi-Fi network? .................................................................................................... 28
2.2.2 What Wi-Fi protocols does my phone support?........................................................................................................ 30
2.2.3 Why can't I open web pages when my phone has a Wi-Fi connection? ................................................................... 30
2.2.4 What can I do if my phone can't detect signals from Wi-Fi hotspots? ..................................................................... 30
2.2.5 How do I know whether my phone is using its mobile data connection or a Wi-Fi connection to access the Internet?
............................................................................................................................................................................................ 31
2.2.6 Why can't I connect to a Wi-Fi hotspot? ................................................................................................................... 31
2.2.7 What can I do if my phone's Wi-Fi connection automatically disconnects after the screen turns off? .................... 31
2.3 Can I use my phone as a mobile Wi-Fi hotspot and access the Internet from another device using my phone's data
connection? ........................................................................................................................................................................ 31
2.4 Can I connect my phone to a Wi-Fi hotspot with a static IP address to access the Internet? ...................................... 33
2.5 How do I set my phone to work as a modem and provide Internet access for computers? ......................................... 36
2.6 Tone settings ................................................................................................................................................................ 37
2.6.1 How do I set the phone ringtone? ............................................................................................................................. 37
2.6.2 How do I enable or disable vibration for incoming calls and messages? ................................................................. 37
2.6.3 How do I set a custom audio file as the ringtone or message tone? ......................................................................... 37
2.6.4 Can I set a ringtone for a contacts group? ................................................................................................................. 37
2.6.5 How do I disable touch sounds? ............................................................................................................................... 37
2.7 Languages and keyboards ............................................................................................................................................ 37
2.7.1 How do I change the system language? .................................................................................................................... 37
2.7.2 What can I do if I can't use a newly installed text input method?............................................................................. 37
2.7.3 How do I change the system font size? ..................................................................................................................... 37
2.7.4 What text input methods does my phone support? ................................................................................................... 38
2.7.5 How do I switch to the stroke input method? ........................................................................................................... 38
2.7.6 How do I disable key press vibration? ...................................................................................................................... 38
2.8 Internet access .............................................................................................................................................................. 38
2.8.1 How do I clear my browser's cache and browsing history? ...................................................................................... 38
2.8.2 How do I view a web page in full screen or save a web page to bookmarks? .......................................................... 38
2.8.3 Can I log in to my email account using the browser on my phone? ......................................................................... 38
2.8.4 Can I log in to my online bank account from my phone? ......................................................................................... 38
2.8.5 How do I save an image from a web page? .............................................................................................................. 38
2.8.6 How do I set the home page? .................................................................................................................................... 39
2.8.7 How do I save a web page? ....................................................................................................................................... 39
2.8.8 What can I do if my phone fails to access the Internet? ........................................................................................... 39
2.8.9 How do I turn on or turn off the mobile network? .................................................................................................... 39
2.8.10 How do I view my phone's data service status or disable the data service? ........................................................... 39
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Contents
2.8.11 Can I use my phone to access the Internet during a call? ....................................................................................... 40
2.8.12 Are there any restrictions on data services? ............................................................................................................ 40
2.8.13 How long does it take to switch between 4G, 3G, and 2G networks? .................................................................... 40
2.9 Screen lock ................................................................................................................................................................... 40
2.9.1 How do I set a screen unlock PIN? ........................................................................................................................... 40
2.9.2 How do I set the face unlock function?..................................................................................................................... 40
2.9.3 How do I set a screen unlock pattern? ...................................................................................................................... 41
2.9.4 How many times can I try the screen unlock pattern before my phone becomes permanently locked? Can I unlock
the phone by sending an email from my Gmail? ............................................................................................................... 41
2.9.5 How do I lock and unlock the screen? ...................................................................................................................... 41
2.10 Alarm ......................................................................................................................................................................... 41
2.10.1 How do I add or remove an alarm? ......................................................................................................................... 41
2.10.2 Will the alarms go off when my phone is powered off? ......................................................................................... 42
2.11 Applications ............................................................................................................................................................... 42
2.11.1 What application formats does my phone support? Is JAVA supported? .............................................................. 42
2.11.2 How do I download third-party applications?......................................................................................................... 42
2.11.3 Can I change the default installation location for applications? ............................................................................. 42
2.11.4 How do I install, manage, and uninstall applications? ............................................................................................ 42
2.11.5 What can I do if I can't install an application? ........................................................................................................ 43
2.11.6 What third-party applications are preinstalled on my phone? Can I uninstall system applications or applications
customized by my service provider? .................................................................................................................................. 43
2.12 Third-party applications ............................................................................................................................................. 43
2.12.1 Can I install third-party applications to a microSD card? If so, will running these third-party applications take up
my phone's storage? ........................................................................................................................................................... 43
2.12.2 Can I log in to my online bank account from my phone? ....................................................................................... 43
2.12.3 What can I do if some applications do not run after my phone is restarted? .......................................................... 43
2.12.4 What can I do if some applications do not run after my phone screen is locked? .................................................. 43
2.12.5 What can I do if exceptions occur when an application is running?....................................................................... 43
2.12.6 What can I do if an application runs slowly? .......................................................................................................... 44
2.13 Backup and restoration............................................................................................................................................... 44
2.13.1 How do I back up and restore contacts? ................................................................................................................. 44
2.13.2 Can I back up my contacts groups? ........................................................................................................................ 44
2.13.3 What data can be backed up on my phone? ............................................................................................................ 44
2.14 Phone Manager .......................................................................................................................................................... 44
2.14.1 What's Phone Manager? .......................................................................................................................................... 44
2.14.2 How do I use Phone Manager? ............................................................................................................................... 44
2.14.3 Does Phone Manager support encryption? ............................................................................................................. 45
2.15 How do I configure the weather settings? .................................................................................................................. 45
2.16 What are the developer options? ................................................................................................................................ 45
2.17 Can I synchronize my phone's date and time with the network? ............................................................................... 46
2.18 Can I use my phone as a USB flash drive? ................................................................................................................ 46
2.19 How do I free up the internal storage space? ............................................................................................................. 46
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Contents
2.20 How can I adjust the screen brightness? .................................................................................................................... 46

2.21 Does my phone have key backlight?.......................................................................................................................... 46
2.22 How do I turn on or turn off airplane mode? ............................................................................................................. 47
2.23 How do I restore my phone to its factory settings?.................................................................................................... 47
2.24 How do I enable or disable safe mode? ..................................................................................................................... 47
2.25 Does my phone support HDMI? ................................................................................................................................ 47
2.26 Does my phone support TV-out? ............................................................................................................................... 47
2.27 Does my phone support OTG?................................................................................................................................... 47
2.28 What can I tell from the status indicator? .................................................................................................................. 47
2.29 Can I use other power adapters than the provided one to charge my phone? ............................................................ 48
3 Others ............................................................................................................................................. 49
3.1 How do I save battery power?...................................................................................................................................... 49
3.2 How do I reduce my mobile data usage? ..................................................................................................................... 49
3.3 What can I do if my phone runs slowly? ..................................................................................................................... 49
3.4 Can I set my customized wallpaper not to stretch? ...................................................................................................... 50
3.5 How do I enter recovery mode and restore my phone to its factory settings? ............................................................. 50
3.6 Can I scan a QR code using my phone?....................................................................................................................... 50
3.7 Does my phone support 3D acceleration?.................................................................................................................... 50
3.8 Can I remove the battery? Will configuring my phone to automatically set the date and time generate data traffic? 50
3.9 Can I use my phone for recording? .............................................................................................................................. 51
3.10 Does my phone come with a protective film?............................................................................................................ 51
3.11 Does my phone support mobile TV? ......................................................................................................................... 51
3.12 Can I browse or edit Word, Excel, PowerPoint, and PDF files on my phone? ......................................................... 51
3.13 How are my phone ROM and RAM allocated? ......................................................................................................... 51
3.14 How do I check the available storage space in my phone's storage and microSD card? ........................................... 53
3.15 Why does my phone display sometimes the notification panel and sometimes switch shortcuts when I swipe down
on the home screen? ........................................................................................................................................................... 53
3.16 How do I move icons in a folder to another screen? .................................................................................................. 53
3.17 How do I view call records? ...................................................................................................................................... 53
3.18 How do I turn on the scientific calculator? ................................................................................................................ 54
3.19 How to I quickly move icons to different home screens? .......................................................................................... 54
3.20 Why do I have to re-lock an application after restarting my phone even though I already locked it before the restart?
............................................................................................................................................................................................ 54
3.21 Does my phone support SIM card hot swapping? ..................................................................................................... 54
3.22 Why can't audio control of my camera function properly? ........................................................................................ 54
3.23 Why can't I find in the contacts list the contact I just saved on the dialer screen? .................................................... 54
3.24 Why does the calculator still rotate after I set my phone's screen orientation? ......................................................... 55
3.25 Why can't I change the ringtone and vibration settings of my email? ....................................................................... 55
3.26 Why does my phone enter smart cover mode every time I turn on the screen? ........................................................ 55
3.27 Why can't my phone find another device after that device is set to be visible to nearby Bluetooth devices? ........... 55
3.28 Why can't I view screenshots in gallery when the photos are set to display by timeline? ......................................... 55
3.29 Where can I set a unique ringtone for my messages? ................................................................................................ 55
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Contents
3.30 What can I do if "No lyrics" instead of lyrics is displayed on the music playback screen when I am playing an
audio clip? .......................................................................................................................................................................... 56
3.31 Why can't I enable the backup or restore function? ................................................................................................... 56
3.32 Why can't I move an item using Magnification gestures? ......................................................................................... 56
3.33 Why can't I align icons when I tilt my phone using gesture control? ........................................................................ 56
3.34 Why can't I view the storage taken up by my applications? ...................................................................................... 56
3.35 Why can't I delete the data usage record for the current date? .................................................................................. 56
3.36 Can I improve the positioning accuracy of my phone's weather application? ........................................................... 57
3.37 Why is the text displayed abnormal when I use my phone browser to browse web pages?...................................... 57
3.38 Can I press and hold the power button for 10 seconds to forcibly restart my phone? ............................................... 57
3.39 Why aren't the contacts saved in my phone's storage displayed after I log in to my Huawei cloud account? .......... 57
3.40 I connect my phone to a computer in MTP mode, but I find not all files in my microSD card are displayed and the
storage device's response is slow with extremely low refresh rates. Why? ....................................................................... 57
3.41 I place a call shortly after I place and end one and the "Call not sent" message is displayed, but the other party still
hears an incoming call ringtone. Why? .............................................................................................................................. 58
3.42 Why does Bluetooth search automatically start after I unlock my phone screen with Bluetooth turned on? ........... 58
3.43 Why is the charging process slow (20% battery level for 2 hours) and my phone overheated? ............................... 58
3.44 Why is the incoming call ringtone volume unstable? ................................................................................................ 58
3.45 How do I use the Cover to turn off function? ............................................................................................................ 58
3.46 Why can't I place or answer calls sometimes when I raise my phone to my ear? ..................................................... 59
3.47 Why is the screen not turned on after I double touch the screen? ............................................................................. 59
3.48 Why can't the screen off gesture be identified sometimes? ....................................................................................... 59
3.49 What can I do if my phone can't be powered on? ...................................................................................................... 59
3.50 Why isn't there a disk mapping after I connect my phone to a computer in USB flash drive mode? ....................... 61
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1 Basics
Basics
1.1 Color schemes

White (black touch panel with a white battery cover) and black (black touch panel with a
black battery cover)
Honor brand outside China: Che2-L11/Che2-L12/Che2-L23
Huawei brand outside China: HUAWEI G735-L12/HUAWEI G735-L03/HUAWEI
G735-L23
CherryPlus
Specifications.xlsx
1.2 Selling points

The Honor 4X is a mid-range to high-end smartphone developed by Huawei based on EMUI
3.0 (Android 4.4 supported) and highlights the following:
1.
Issue 01 (2015-01-14)
64-bit A53 octa-core processor to provide powerful performance

1 Basics
2.
Sharp and stable calls
3.
ID design by workshops in China and Britain, which is inspired by the robot's orbit in the
Castle in the Sky and pays tribute to Hayao Miyazaki
4.
Delicate ID details with high precision technology
5.
Screen off gesture
6.
All-new camera features
7.
SmartImage 2.0+Sony/OV second generation BSI 13 MP camera
8.
Samsung/OV 5 MP front camera
9.
5.5-inch 720p black waterfall, fully laminated, IPS screen
10. EMUI 3.0, designed with a shared empathy with users to create an easy, elegant,
enjoyable, and efficient experience
11. 3000 mAh battery+SmartPower 2.0, 72 hours of continued use
12. DTS audio, integrated speaker, sound hole at a phone side, double silicon microphone
noise reduction
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1 Basics
1.3 Overview
1.4 Installation
1.4.1 How do I remove the battery cover and take out the built-in
battery?
The battery cover can be opened while the built-in battery is irremovable.
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1 Basics
1.4.2 How do I install the micro-SIM card and the microSD card?
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1 Basics
Note: The battery cover may have the Honor or Huawei logo printed on it. However, its
installation method is the same. Single-card models have one card slot less than dual-card
models.
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1.5 Home screens
1 Basics
Add
1.5.1 How do I add or delete a home screen?
Delete
1.5.2 How do I switch between 2D and 3D home screens?

Your phone does not support 3D home screens.
1.5.3 Does my phone support the main menu?

Yes.
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1 Basics
1 Basics
1.5.4 Can I edit the main menu?

Yes.
1.5.5 Can I add a widget to the home screen?

!
In File Manger, touch and hold a file and choose Create shortcut from the displayed
option menu to add it to the home screen.
Touch and hold a widget and choose Setting shortcut or Contact.
1.6 Contacts
1.6.1 How do I create a contact? How do I assign a photo to a
contact?
!
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Creating a contact

1 Basics
Go to Contacts, touch
or
editing screen, touch

details, and touch
Touch
Touch
to display the contact
to select a save mode, enter the contact

to save the contact.
when the contact is already in your contacts list.
when the contact is not in your contacts list.
Assigning a photo to a contact
Note: You cannot assign photos to contacts saved to the SIM card.
Method 1: Go to Contacts and touch a contact. On the contact details screen, touch
to take a photo or choose a photo from the gallery.
1.6.2 How many contacts can my phone save?

You can save 2000 or more contacts in your phone's internal storage. How many contacts can
the SIM card save depends on the SIM card.
1.6.3 How do I add a contact to a contacts group?

Use either of the following methods:
!
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On the contact editing screen, touch Join group and select a group.

1 Basics
Go to Contacts, touch Groups, choose a group, and touch
to add a member.
1.7 Messaging
1.7.1 How do I change the input method when editing a message?
Create a message, and touch the text field to bring up the onscreen keyboard. The default
input method is Huawei Swype. Swipe down on the screen to open the status bar, touch
, and select an input method.
1.7.2 How do I delete or lock a message in a conversation? How

do I delete multiple messages in batches?
!
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Go to Messaging and touch a conversation to display all messages in the conversation.

Touch and hold the message you want to lock. Choose Menu. From the displayed option
menu, choose Lock.

10

!
1 Basics
On the Messaging screen, touch and hold the message or conversation you want to
delete. From the displayed option menu, choose Delete. You can also touch and hold a
message and then select multiple messages or conversations to delete them in batches.
1.7.3 How do I forward a message or send a message to multiple

recipients?
!
To forward a message:
Touch and hold the message, choose Forward from the displayed option menu, enter a
recipient, and send the message.
To send a message to multiple recipients:

Create a message, touch
, select the desired recipients, and touch Add.
You can send a text message to up to 100 recipients at a time.
1.7.4 How many Chinese and English characters can be contained

in a long message?
A long message can contain up to 10 pages with a maximum of 670 Chinese characters or
1530 English characters.
1.7.5 How many messages can be saved on my phone?

A conversation can contain a maximum of 500 text messages or 50 multimedia messages by
default. You can set the maximum numbers from Settings.
How many messages can be saved to your phone depends on your phone's available storage
space.
1.7.6 How do I set the SMS center number?

On the Messaging screen, choose Advanced > SMS center number, enter the SMS center
number, and touch OK.
1.8 Calls
1.8.1 What can I do if I can't make a phone call when my phone
receives the 4G signal?
Your phone displays the network signal in the following priority: 4G > 3G > 2G.
If you make a phone call over a 4G network, you phone will turn to receive the 2G or 3G
signal. Check whether the 2G or 3G signal is available in your area. If it is not available,
move your phone to a place with better signal reception.
1.8.2 How do I switch between calls or merge two calls to have a

conference call?
If you are talking on two calls, you have the options shown in the following figure.
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To switch between the two calls, touch
1 Basics
. To merge the two calls, touch
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12
1 Basics
1.9 Multimedia messaging

1.9.1 How do I send a multimedia message?
1.
Go to Messaging and touch
2.
Enter the recipient and write the message.
3.
Touch
on the left of the text field, then Subject. The message is then converted
into a multimedia message.
4.
Touch
5.
Touch Send.
to attach images, audio clips, or videos to the message.
1.9.2 What can I do if I can't send or receive multimedia

messages?
You may not be able to send a multimedia message when the network condition or signal
reception is poor. You can try sending it again later.
!
The message is denied by the network (MMS center).

Reason 1: You may not be able to send a multimedia message when the network is busy.
Solution: You can try sending it again later.
Reason 2: The recipient number is invalid.
Solution: Check that the recipient number is correct and try again.
Reason 3: The multimedia message exceeds the maximum size (300 KB) allowed by
your service provider.
Solution: Delete some content from the multimedia message to make sure that it is
smaller than the maximum size, and try again.
Your account balance is insufficient.

You may not be able to send a multimedia message when your account balance is
insufficient. Recharge your account and try again.
Your phone is running out of available storage space.

You may not be able to send a multimedia message when your phone's storage is
insufficient. Free up your phone's storage space and make sure the available storage
space is at least 300 KB.
1.9.3 Is there any restriction on the size, format, or resolution of

the file to be attached to a multimedia message?
If an audio or video file exceeds the maximum size (generally 300 KB) allowed by your
service provider, it cannot be attached to a multimedia message. If an image is too large, it
will be automatically compressed before being attached to the message. As a result, the
resolution of the image attached to the message decreases.
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1 Basics
1.9.4 Where are the multimedia message attachments saved?

By default, after you receive a multimedia message, the attachment is automatically saved to
the data folder, which is invisible to users.
You can save the attachment to the Download folder in the phone storage or the microSD
card.
1.10 Music
1.10.1 How are my songs sorted?
Albums: Songs are sorted by album.
Artists: Songs are sorted by artist.
All songs: Songs are sorted by name.
Playlists: You can add songs to the playlists you have created.
1.10.2 How do I create a playlist?

1.
Go to Music. Touch Playlists then Create new playlist.
2.
Name the playlist and touch Save.
3.
In the displayed dialog box, touch OK. Select the desired songs and touch
1.10.3 What playback modes does my phone support?

!
Play in order (by default): All audio files in a playlist are played in sequence and
stopped after all the files have been played.
Shuffle: All audio files in a playlist are played in a random order and stopped when all
the files have been played.
Repeat all songs: All audio files in a playlist are played in sequence and played in
sequence again when all the files have been played.
Repeat current song: The current audio file is played repeatedly.
1.10.4 How do I play songs in the background and view the lyrics
when a song is playing?
!
To play songs in the background, touch the back or home key when playing a song.
To view the lyrics when a song is playing:

If the lyrics of a song are saved in the same folder as the song, your phone automatically
displays the lyrics while the song is playing. If the lyrics of a song are not saved in the
same folder as the song, on the playback screen, slide your finger left to display the
lyrics.
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1 Basics
1.11 Camera
1.11.1 If my phone has no microSD card installed, can I shoot
photos or videos?
Yes.
1.11.2 Why can't I open some photos or videos on my phone?

!
The phone does not support the file format.
The phone memory is insufficient.
The file is damaged.
The file is copyright-protected (for example, a .dcf file).
The phone does not have sufficient resources. Close some running third-party
applications and try again.
An unknown error occurred in the camera or the phone's OS. This is a rare case. Restart
the phone and try again.
1.11.3 Where are my photos and videos saved by default? Can I

change the save location?
On the viewfinder, touch
in the upper right corner of the screen, then
to display
the settings menu, touch Preferred save location, and then select the microSD card or
phone's internal storage as the preferred save location.
!
When the save location is your phone's internal storage, you can touch File Manager >
Internal > DCIM > Camera to view your photos and videos.
When the save location is the microSD card, touch File Manager > SD card > DCIM >
Camera to view your photos and videos.
1.11.4 How do I edit a photo or video or add a photo frame?

!
To edit a photo: In gallery, touch a photo to view it, touch the edit icon below the photo,
and then you can rotate or cut the photo.
Videos cannot be edited.
You cannot add photo frames.
1.11.5 Does my phone support HD videos?

Yes. Your phone supports 1080p HD videos at 30 fps.
1.11.6 Can I disable the shutter sound?

Yes.
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1 Basics
1.11.7 How do I switch between the front and rear cameras?

On the viewfinder, touch
cameras.
on the top of the screen to switch between the front and rear
1.11.8 What video formats and sizes does my phone support?

Your phone supports the MPEG-4 format. The size of a recorded video depends on the
available storage space in your phone.
1.11.9 What photo formats and sizes does my phone support?

The photo format of your phone is JPG by default. The size of a photo depends on the current
image resolution and shooting mode.
1.11.10 How do I switch between shooting modes?

On the viewfinder, swipe left and right to switch between shooting modes.
1.11.11 Why does my gallery display on the photos I have taken?

Touch List at the bottom of the gallery to view photos from other folders.
1.12 Streaming media

1.12.1 Will my phone stop playing streaming media when a call
comes in? If yes, will it resume playing when the call ends?
!
Your phone stops playing streaming media when you have an incoming call.
Your phone resumes playing the streaming media after the call ends.
1.12.2 Why can't my phone play some streaming media?

!
The file format is not supported.

Your phone supports the following audiovisual encoding formats and file formats:
Video encoding: MPEG-4, H.263, and H.264
Audio encoding: AAC, AMR-NB, AAC+, and MIDI
File formats: 3GP and MPEG-4
The network connection is unstable.
Your phone does not have sufficient storage.
1.12.3 What may cause poor quality of online streaming media

played on my phone?
!
The source streaming media is of poor quality.
The network connection is poor.
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1 Basics
Your phone's hardware may be faulty, for example, the display is damaged. To check
whether your phone's hardware is faulty, play a local video for comparison.
Your phone's available memory is insufficient.
The CPU usage is high.
Too many applications are running.
The power saving mode is not set to normal.
1.12.4 Will simultaneously playing and downloading online

streaming media take up my phone's storage space?
No. When playing and downloading online streaming media, your phone uses its RAM rather
than the storage space.
1.13 Bluetooth
1.13.1 What files can be transmitted using Bluetooth?
Photos, audio clips, videos, web pages, and contacts can be transmitted using Bluetooth.
1.13.2 How do I send a file using Bluetooth?

To share an audio clip, a photo, or a video, touch and hold the file in Gallery, and touch
Share then Bluetooth to send the file.
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1 Basics
To share a web page, open it, and touch Menu > Share page > Bluetooth.
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1 Basics
To share a contact, go to Contacts, select the contact, and touch Menu > Share contacts >
Bluetooth.
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1 Basics
1.13.3 Why can't my phone be discovered by other Bluetooth

devices?
!
Bluetooth has been turned off on your phone.

Solution 1: Go to Settings and turn on Bluetooth.
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20
1 Basics
Solution 2: Turn on Bluetooth from the notification panel.
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1 Basics
Bluetooth is turned on, but your phone is not set to be visible to other devices.
Solution: Go to Settings, touch Bluetooth, and touch your phone's name (generally in
the first line).
1.13.4 What is the Bluetooth working range?

The working range is 10 meters.
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1 Basics
1.13.5 Why can't I pair my phone with other Bluetooth devices?

Your phone supports various profiles, such as A2DP, HSP, HFP, PAN, HIDH, OPP, and
PBAP. If the pairing device also supports these profiles but fails to be paired with, see the
following solutions:
!
Your phone cannot detect other phones.

Solution: Check that your phone has Bluetooth turned on and is set to be visible.
Your phone cannot detect a Bluetooth headset.

Solution: Check that the headset is set to be visible. For details about how to configure
the headset, see the headset's user guide.
Your phone cannot send files to another phone.

Solution: Check that the phone to be paired with can receive files and supports the
format of the file to be sent.
1.13.6 Can my computer use my phone's data connection through

Bluetooth?
Yes. You can set up a connection between your computer and phone using Bluetooth. The
computer can then use your phone's data connection to access the Internet. You can also
connect your phone to other Bluetooth-capable devices and play games together.
Your phone supports Bluetooth games. The method of using this function varies with the
third-party games. General steps are as follows:
1.
Open the game and search for other Bluetooth-capable devices.
2.
Pair your phone with another device.
3.
Start the game.
1.14 GPS navigation

1.14.1 What navigation applications does my phone come with?
Your phone comes with Baidu Map.
1.14.2 What can I do if the navigation application on my phone

cannot receive signals from GPS satellites?
!
If you are using the phone indoors, bring the phone to an outdoor area.
If you are using the phone outdoors, make sure you are not in a built-up area because
high buildings block the satellite signals.
1.15 Does my phone support FM radio? If yes, how do I

save manually found channels?
Yes, your phone supports FM radio.
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23
Turn on the channel you want to save, touch

channel.
1 Basics
below the current frequency to save the
1.16 Can I download themes to my phone? Does my phone

support live wallpapers?
You cannot download themes to your phone, but your phone supports live wallpapers.
1.17 Does my phone support video calls or video chats?

Your phone does not support video calls, but it comes with a front camera, and you can install
third-party applications for video chats.
1.18 How do I take a screenshot?

When the screen is not locked, simultaneously press the power and volume down buttons for
2 seconds to take a screenshot.
1.19 Does my phone support flash playback? If no, can I

install a third-party flash player for flash playback?
Your phone is not preinstalled with any flash players.
To download a flash player, go to Google's Play Store or any video websites that require the
support from flash players.
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1 Basics
1.20 Does my phone come with a headset? What line order

does my phone support?
The headset coming with your phone adopts the American line order, which is the mainstream
line order in the industry.
The headset comes with only one button (the hook button) for you to answer or end a call and
play or stop playing music. Your phone supports other headsets with volume up and volume
down buttons. Using such headsets, you can also adjust the in-call volume and music volume.
1.21 What are the preinstalled applications on my phone?

The following attachment lists the preinstalled apps.
CherryPlus
(Single-Card, Sold Outside China) Preinstalled Applications.xlsx
1.22 What microSD card compatibility tests have been

executed on my phone?
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No.
Laboratory NO.
Manufacturer
Capacity
02-001
NOKIA
2 GB
02-012
Lexar
4 GB
Class 4
USA
02-015
KingSton
8 GB
Class 4
Denmark
02-017
SanDisk
4 GB
Class 6
Denmark
02-028
Hama
8 GB
Class 4
Sweden
02-031
SanDisk
16 GB
Class 4
USA
02-035
Transcend
8 GB
Class 6
USA
02-039
TOPRAM
32 GB
Class 4
USA
02-048
DANE-ELEC
32 GB
Class 2
USA
10
03-022
Apacer
4 GB
Class 6
China
11
03-051
Esuninfo
2 GB
12
03-066
Toshiba
32 GB
Class 4
China
13
03-084
KingSton
32 GB
Class 10
China
14
03-086
KingSton
16 GB
class 10
China

Speed class
Purchase location
USA
China
25
1 Basics
No.
Laboratory NO.
Manufacturer
Capacity
Speed class
Purchase location
15
04-022
Sony
8 GB
Class 4
Japan
16
04-036
Toshiba
16 GB
Class 10
Japan
17
04-044
Panasonic
16 GB
Class 10
Japan
18
05-004 (2)
SanDisk
8 GB
Class 4
China
19
05-007
PQI
8 GB
Class 6
China
20
05-009
PQI
4 GB
Class 4
China
1.23 Basic functions

For details, see the Honor 4X Smartphone FAQs (Outside China).xlsx.
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2 Common settings
Common settings
2.1 Email
2.1.1 How do I configure email settings?
!
Adding an email account

Go to the home screen and touch Email. An email account can be configured
automatically or manually.
To manually set an email account:
1.
On the Account setup screen, enter your email account name and password.
2.
Touch Manual setup.
3.
Touch POP3 to configure the incoming server settings.
4.
Touch Next to configure the outgoing server settings.
5.
Touch Next to configure the email receiving settings, such as the inbox refresh
frequency.
6.
Touch Next to name the account and enter your name.
7.
Touch Done to log in to your email and then access the inbox of the email account.
You can automatically set your email account for certain email service providers only
when the email settings have been preconfigured on your phone. To automatically set
an email account:
1.
On the Account setup screen, enter your email account name and password.
2.
Touch Next to configure the email receiving settings, such as the inbox refresh
frequency.
3.
Touch Next to name the account and enter your name.
4.
Touch Done to log in to your email and then access the inbox of the email account.
For details about email account settings, contact your email service provider.
!
Sending an email
On the Inbox screen, touch the write email icon, enter the recipient, subject, and email
content, and touch Send email.
Deleting an email
On the Inbox screen, touch an email to view it, or touch
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to delete it.
27

!
2 Common settings
Removing an email account

On the Inbox screen, touch the menu button. From the displayed option menu, choose
Settings. Touch the email account your want to remove. Flick down to the bottom and
touch Remove account.
2.1.2 Can I view emails when no Internet connection is available

on my phone?
Yes if the emails have been downloaded to your phone.
2.1.3 Does my phone support Gmail?

Yes. Go to Gmail. Enter your Gmail address and password and touch Next to log in.
2.1.4 How do I synchronize contacts and calendar events?

To synchronize contacts, you must log in to at least one Exchange account.
On the Account setup screen, touch Exchange. Obtain the email server's settings from your
email service provider's website, configure the settings on your phone, and log in to your
Exchange account.
Go to Settings > Accounts, and touch your account and select the data you want to
synchronize. Touch the menu button. From the displayed option menu, choose Sync now to
synchronize the selected data to your phone.
If the contacts synchronization fails, check that your phone has Internet access and that the
email server supports contacts synchronization.
On the Account setup screen,
touch Exchange. Obtain the email server's settings from your email service provider's website,
configure the settings on your phone, and log in to your Exchange account.
Go to Settings > Accounts, and touch your account and select the data you want to
synchronize. Touch the menu button. From the displayed option menu, choose Sync now to
synchronize the selected data to your phone.
2.2 Wi-Fi settings

2.2.1 How do I connect my phone to a Wi-Fi network?
1.
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Go to Settings. Under Wireless & networks, touch Wi-Fi.

28
2 Common settings
2.
Turn on Wi-Fi to search for Wi-Fi networks in range.
3.
If Wi-Fi is turned on, your phone automatically searches for available Wi-Fi networks.
Touch a network, enter the password if prompted, and touch Connect. After a
connection is set up, you will be able to use the Wi-Fi network to access the Internet.
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2 Common settings
2.2.2 What Wi-Fi protocols does my phone support?

Your phone supports 802.11b/g/n.
2.2.3 Why can't I open web pages when my phone has a Wi-Fi
connection?
Possible causes are as follows:
!
The x digital subscriber line (xDSL) connection failed.

If the hotspot (such as a wireless router) your phone connects to accesses the Internet
through xDSL and the xDSL connection fails, the Internet connection is unavailable.
Check that the xDSL connection is working properly and try again.
A domain name service (DNS) problem occurred.

For example, if you cannot open web pages but can access Google's Play Store, the DNS
is not working properly. In this case, on the screen where a static IP address can be set,
modify DNS settings.
The websites that the Wi-Fi hotspot can access are restricted.
In this case, your phone cannot be used to browse web pages at those websites.
2.2.4 What can I do if my phone can't detect signals from Wi-Fi

hotspots?
On another device other than your phone, turn on Wi-Fi. If the device can detect the Wi-Fi
signal, perform the following:
!
Check that the Wi-Fi hotspot's service set identifier (SSID) is not hidden.
Restart Wi-Fi on your phone.
Restart your phone.
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2 Common settings
2.2.5 How do I know whether my phone is using its mobile data

connection or a Wi-Fi connection to access the Internet?
If a Wi-Fi connection is set up, it is prioritized over the mobile data connection. If
is
displayed in the upper right corner of the screen, your phone is using a Wi-Fi connection to
access the Internet.
2.2.6 Why can't I connect to a Wi-Fi hotspot?

!
The password you entered is incorrect. Note that the password is case-sensitive.
The Wi-Fi reception is poor.
2.2.7 What can I do if my phone's Wi-Fi connection automatically

disconnects after the screen turns off?
Change the Wi-Fi sleep policy as follows: Touch Settings > Wireless & networks > Wi-Fi.
Then touch Advanced settings > Keep Wi-Fi on during sleep, and select Always.
Note: By default, Always is selected for Keep Wi-Fi on during sleep. If the settings are
modified, your phone disconnects from the Wi-Fi network when its screen turns off. The
following describes the three options of Keep Wi-Fi on during sleep:
Always: The Wi-Fi connection never disconnects.
Only when plugged in: The Wi-Fi connection never disconnects when the phone is charging.
If the phone is not charging, it disconnects a Wi-Fi connection when it has been idle for 3
minutes.
Never (increase data usage): The Wi-Fi connection disconnects when the phone has been
idle for 3 minutes.
2.3 Can I use my phone as a mobile Wi-Fi hotspot and

access the Internet from another device using my phone's
data connection?
Yes.
Choose Settings > Wireless & networks > More > Tethering & portable hotspot >
Portable Wi-Fi hotspot.
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2 Common settings
After a device connects to your phone over Wi-Fi, you can access the Internet from that
device using your phone's mobile data connection.
To set the hotspot name and encryption mode, go to Portable Wi-Fi hotspot settings.
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2 Common settings
2.4 Can I connect my phone to a Wi-Fi hotspot with a static

IP address to access the Internet?
Yes.
Touch Settings > Wireless & networks > Wi-Fi. On the Wi-Fi screen, touch and hold a
hotspot and choose Edit network from the displayed option menu. In the displayed dialog
box, select Show advanced options. Touch IP settings and select Static. Enter the IP address
(mostly 192.168.1.xxx), gateway address (mostly 192.168.1.1), subnet mask or network mask
(255.255.255.0), and domain name (DNS address).
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2 Common settings
35
2 Common settings
When your phone uses the Dynamic Host Configuration Protocol (DHCP) to access the
Internet over Wi-Fi, it must wait for the router to assign it a dynamic IP address, which takes
time. By specifying a static IP address for your phone, this issue is resolved.
2.5 How do I set my phone to work as a modem and

provide Internet access for computers?
1.
On the home screen, touch Settings.
2.
Go to Wireless & Networks, and touch More > Tethering & portable hotspot.
3.
Touch USB tethering.
4.
On a computer, use HiSuite to install the USB driver for your phone. Right-click My
Computer and choose Manage.
When using USB tethering, your phone's mobile data connection must be turned on. Otherwise, your
phone cannot provide Internet access for computers.
If the computer provides a wireless network adapter, you can turn on Portable Wi-Fi hotspot under
Settings > Wireless & networks > More > Tethering & portable hotspot on your phone. Then the
computer can connect to your phone over Wi-Fi to access the Internet. Currently, this function is
available to computers running Windows.
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2 Common settings
2.6 Tone settings

2.6.1 How do I set the phone ringtone?
Go to Settings > Devices > Sound > Call ringtone & vibration, and select an audio file you
want.
2.6.2 How do I enable or disable vibration for incoming calls and

messages?
!
To enable or disable vibration for incoming calls, go to Settings > Settings >Sound >
Vibrate when ringing/Vibrate in silent mode.
To enable or disable vibration for messages, go to Messaging > Menu > Settings >
Vibrate.
2.6.3 How do I set a custom audio file as the ringtone or message

tone?
Go to File Manager. Touch and hold an audio file and touch Set as > Phone ringtone or
Notification ringtone.
2.6.4 Can I set a ringtone for a contacts group?

No.
2.6.5 How do I disable touch sounds?

Go to Settings > Devices > Sound, and deselect the Touch sounds check box.
2.7 Languages and keyboards

2.7.1 How do I change the system language?
On the home screen, touch Settings > All > Language & input > System input > Language,
and select a language.
2.7.2 What can I do if I can't use a newly installed text input

method?
After installing an input method, you must select the input method: Touch Settings > All >
Language & input. Select the input method and touch Default keyboard, and select the
newly installed input method.
2.7.3 How do I change the system font size?

Go to Settings, touch Display > Font size, and then select a font size.
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2 Common settings
2.7.4 What text input methods does my phone support?

Your phone supports Google keyboard and Huawei Swype.
2.7.5 How do I switch to the stroke input method?

On the message editing screen, touch the text field to bring up the onscreen keyboard. Select
the Huawei Swype. Touch
and select a desired handwriting mode.
2.7.6 How do I disable key press vibration?

Go to Settings > Sounds and turn on
Go to Settings > All > System > Language & input > Swype for Huawei >
and turn off Vibrate on keypress.
> Settings,
2.8 Internet access

2.8.1 How do I clear my browser's cache and browsing history?
Open your browser and touch the menu button. From the displayed option menu, choose
Settings. Touch Privacy & security then Clear cache or Clear history to clear the cache or
web browsing history.
2.8.2 How do I view a web page in full screen or save a web page
to bookmarks?
To view a web page in full screen, on the browser screen, touch the menu button then Full
screen.
To save a web page to bookmarks, on the browser screen, touch
address box, and touch
on the left of the
2.8.3 Can I log in to my email account using the browser on my

phone?
Yes. Open the browser and enter the email account website in the address box.
2.8.4 Can I log in to my online bank account from my phone?

Yes. It is recommended that you install the online bank client on your phone Logging in to
your online bank account using the browser on your phone may fail as some banks' login
plug-in can only run in Internet Explorer.
2.8.5 How do I save an image from a web page?

Touch and hold the image and choose Save image from the displayed option menu.
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2 Common settings
2.8.6 How do I set the home page?

Open the browser and touch the menu button. From the displayed option menu, choose
Settings > General > Set homepage.
2.8.7 How do I save a web page?

Open a web page and touch the menu button. From the displayed option menu, choose Save
page.
2.8.8 What can I do if my phone fails to access the Internet?

Insert a SIM card into your phone. Your phone will automatically configure the APN settings.
To view the APN settings, go to Settings > Wireless & networks > More > Mobile
networks > Access Point Names.
If the parameter settings are incorrect, touch
. From the displayed option menu, choose
Reset to default.
2.8.9 How do I turn on or turn off the mobile network?

!
Go to Settings > Wireless & networks > More > Mobile networks, and select or
deselect Data enabled.
In the notification panel, touch
service is enabled,
to enable the data service. When the data
. To disable the data service, touch
changes to
2.8.10 How do I view my phone's data service status or disable the

data service?
Flick down from the status bar to open the notification panel.
indicates that the mobile network is turned on. To turn off the mobile network,
touch this icon to make it become
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2 Common settings
indicates that the mobile network is turned off. To turn on the mobile network,
touch this icon to make it become
2.8.11 Can I use my phone to access the Internet during a call?

Yes if your phone is connected to a 4G or 3G network, but no if your phone is connected to a
2G network.
2.8.12 Are there any restrictions on data services?

Currently your phone does not support CDMA2000. Your phone supports GSM, WCDMA,
and LTE.
"E&G", "3G", or "4G" (or "LTE") is displayed when your phone is connected to a 2G
network, a 3G network, or 4G network, respectively.
2.8.13 How long does it take to switch between 4G, 3G, and 2G
networks?
It takes 150 seconds to recover data service when you switch from a 4G network to a 2G
network, or from a 3G network to a 2G network.
The network icon disappears when the network is switching. Voice calls will not be affected
when you switch networks.
2.9 Screen lock

2.9.1 How do I set a screen unlock PIN?
1.
Choose Settings > Privacy & security > Security > Screen security > Screen lock.
2.
Under Input your PIN, enter a PIN.
3.
Enter the PIN again and touch OK.
When you power on the phone or press the power button to turn on the screen, the unlock
screen is displayed. Enter your PIN to unlock the screen.
2.9.2 How do I set the face unlock function?

1.
Choose Settings > Privacy & security > Security > Screen security > Screen lock >
Face Unlock.
2.
Follow the onscreen instructions, touch Set it up then Continue. Wait for your phone to
identify your face and touch Continue.
3.
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On the displayed Backup lock mode screen, touch another screen unlock method and set
the method. When you are done, touch OK.

40
2 Common settings
2.9.3 How do I set a screen unlock pattern?

1.
Go to Settings and touch Privacy & security > Security > Screen security > Screen
lock > Pattern.
2.
On the Draw an unlock pattern screen, swipe your finger across the screen to connect
four or more dots together in a pattern and touch Continue.
3.
Draw the pattern again and touch Confirm.
4.
Enter your backup PIN and touch Continue.
5.
Enter your backup PIN again and touch Confirm.
6.
When you power on your phone or press the power button to turn on the screen, draw the
pattern to unlock the screen.
2.9.4 How many times can I try the screen unlock pattern before
my phone becomes permanently locked? Can I unlock the phone
by sending an email from my Gmail?
Your phone will not be locked even if you incorrectly draw the unlock pattern for several
consecutive times, but you will have to wait for a while until you can try again.
If you forget your unlock pattern, touch the backup PIN button on the screen and enter your
backup PIN to unlock the screen.
If you forget your unlock pattern and backup PIN, send your phone to Huawei's local
customer service center or update your phone version. Your phone cannot be unlocked using
an email from Gmail.
2.9.5 How do I lock and unlock the screen?

!
To lock the screen, press the power button.
To unlock the screen, press the power button to turn on the screen and follow the
onscreen instructions to unlock the screen, such as entering the PIN or drawing the
unlock pattern.
2.10 Alarm
2.10.1 How do I add or remove an alarm?
To add an alarm:
1.
On the home screen, touch Clock.
2.
Touch
3.
Under Alarm, set the alarm time.
4.
To set the alarm to repeat on certain days, select the desired intervals under Repeat.
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2 Common settings
5.
To set a ringtone for the alarm, touch Ringtone and select a tone.
6.
To set your phone to vibrate when the alarm goes off, turn on Vibrate.
7.
To name the alarm, touch Label.
8.
Touch
On the alarm screen, you can find the list of all alarms. If there are many alarms, you can flick
your finger up or down to scroll through the list.Use the slider to turn on or off an
alarm.Touching an alarm displays the alarm editing screen, where you can modify or delete
the alarm. Touching and holding an alarm displays the alarm deleting screen. Touch the delete
icon of an alarm to remove it.
2.10.2 Will the alarms go off when my phone is powered off?

Yes.
2.11 Applications
2.11.1 What application formats does my phone support? Is JAVA
supported?
Your phone supports applications developed using JAVA. To install .jar or .jad applications,
you must install a JAVA simulator, such as Jbed.apk or GZL-signed-Jbed.apk.
2.11.2 How do I download third-party applications?

You can download third-party applications using Google's Play Store or the browser.
2.11.3 Can I change the default installation location for

applications?
Yes. Go to Settings > Devices > Storage > Default location, and select a default storage
location. Third-party applications are installed to the default storage location you have
selected.
2.11.4 How do I install, manage, and uninstall applications?

!
Installing applications
Touch the application you want to install, and follow the onscreen instructions to
install it.
In File Manager, touch Categories, and select the applications you want to install.
Managing and uninstalling applications

Go to Settings > Manage apps.
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2 Common settings
2.11.5 What can I do if I can't install an application?

!
The storage space is insufficient. If this happens, uninstall some applications that you no
longer use or delete some files from File Manager.
The application may not be compatible with your phone system version. Your phone is
running Android 4.4.
If exceptions occur in the installation package, uninstall the application and download a
new one from Huawei's App Center.
2.11.6 What third-party applications are preinstalled on my phone?

Can I uninstall system applications or applications customized by
my service provider?
For details, see section 1.21 "What are the preinstalled applications on my phone?"
2.12 Third-party applications

2.12.1 Can I install third-party applications to a microSD card? If
so, will running these third-party applications take up my
phone's storage?
Yes, you can install third-party applications to a microSD card. Some temporary data will be
saved to your phone's memory when these applications run, which is normal.
2.12.2 Can I log in to my online bank account from my phone?

Yes if you have downloaded the client for your online bank.
2.12.3 What can I do if some applications do not run after my

phone is restarted?
Go to Settings > Startup manager, and select the applications you want to start with your
phone. Then try again.
2.12.4 What can I do if some applications do not run after my

phone screen is locked?
Go to Settings > Protected apps, and select the applications you want to run even when the
screen is locked. Then try again.
2.12.5 What can I do if exceptions occur when an application is

running?
1.
Uninstall the application and download a new one from Huawei's App Center.
2.
Update your phone to the latest version.
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3.
2 Common settings
If the problem persists, back up important data and restore your phone to its factory
settings. Then download and install the application again.
2.12.6 What can I do if an application runs slowly?

Too many applications may be running simultaneously. Close unwanted applications that are
running in the background.
2.13 Backup and restoration

2.13.1 How do I back up and restore contacts?
!
Backup
On the home screen, touch Tools > Backup. On the New Backup screen, select
Contacts, touch the menu button, and touch Back up.
If your phone has an external microSD card, the backup data is stored in the
Huaweibackup folder in the microSD card's root directory. If your phone does not have
an external microSD card, the backup data is stored in the HuaweiBackup folder in the
root directory of your phone's internal storage.
Restoration
On the home screen, touch Tools > Backup. On the Backup screen, select Contacts,
and touch Restore.
Make sure you have backed up contacts before you restore them.
2.13.2 Can I back up my contacts groups?

Yes.
2.13.3 What data can be backed up on my phone?

You can back up your contacts, messages, calendar events, and applications.
2.14 Phone Manager

2.14.1 What's Phone Manager?
Phone Manager is a Huawei-developed application management software on your phone. It is
highly integrated with Huawei EMUI to ensure the quality of software on your phone.
Phone Manager provides you with easy and fast solutions to common security threats and
problems to secure your phone.
2.14.2 How do I use Phone Manager?

On the home screen, touch Phone Manager.
Phone Manager provides the following functions:
!
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Phone accelerator

44

!
Harassment filter
Power saving
Traffic manager
Notification manager
App lock
Do not disturb
2 Common settings
2.14.3 Does Phone Manager support encryption?

No.
2.15 How do I configure the weather settings?

On the home screen, go to Widget. Touch Weather to access it.
On the screen, flick your finger left or right to view the weather of different cities.
To refresh the weather information, drag down on the screen.
To manage cities, touch
. You can then touch and hold a city to delete it or touch
to add a city.
To configure other weather settings, touch the settings button at the bottom of the same screen.
You can then set the current location, temperature unit, whether tones, auto update, and
update interval.
2.16 What are the developer options?

To view the developer options, touch Settings > About phone and touch the build number
seven times in rapid succession.
!
USB debugging: Enable USB debug mode that allows the operator to use the adb
command to debug the phone.
Stay awake: The screen will never turn off when your phone is charging.
Allow mock locations: Allow the phone to use mock locations.
Desktop backup password: Set the backup password.
Pointer location: Display information about the currently touched item.
Show touches: Show visual feedback for touches.
Show CPU usage: Show current CPU usage.
Force GPU rendering: Use 2D hardware acceleration in applications.
Animation scale: Control the animation scale.
Background process limit: Limit the number of background processes.
Show all ANRs: Show "App Not Responding" for background applications.
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2 Common settings
2.17 Can I synchronize my phone's date and time with the

network?
Yes.
On the home screen, touch Settings > Date & time and select Automatic date & time and
Automatic time zone.
2.18 Can I use my phone as a USB flash drive?

Yes. You can connect your phone to a computer using a USB cable to view content in the
microSD card but not the internal storage.
Choose a connection mode:
!
Media device (MTP): MTP stands for Media Transfer Protocol. In this mode, you can
synchronize media files between your phone and a computer that supports MTP.
HiSuite: In this mode, you can use HiSuite to manage photos, songs, messages, contacts,
and applications on your phone.
Charge only: In this mode, you can use a computer to charge your phone.
USB flash drive: This mode requires your phone to have a microSD card installed. In
this mode, files can be transmitted between the microSD card and the connected
computer, and the microSD card is temporarily unavailable.
When your phone is connected to a Mac in MTP mode, you can manage files on your phone,
but the dial-up connection function on the Mac is unavailable.
2.19 How do I free up the internal storage space?

Delete unwanted files as follows:
Go to File Manager. Touch and hold the file or folder you want to delete and choose Delete
from the displayed option menu.
2.20 How can I adjust the screen brightness?

On the home screen, touch Settings > Devices > Display > Screen > Brightness. Select
Automatic brightness or manually drag the brightness slider.
In the notification panel, drag the brightness slider or turn on or off Automatic brightness.
2.21 Does my phone have key backlight?

No.
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2 Common settings
2.22 How do I turn on or turn off airplane mode?

!
On the home screen, touch Settings > Wireless & networks > More. Then turn on or
off Airplane mode. In airplane mode, your mobile network will be unavailable.
Go to the notification panel and turn on or turn off Airplane mode.
Press and hold the power button and choose Airplane mode from the displayed option
menu.
2.23 How do I restore my phone to its factory settings?

1.
Choose Settings > Privacy & security > Backup & reset > Personal data > Factory
data reset.
2.
Touch Reset phone.
2.24 How do I enable or disable safe mode?

!
To enable safe mode, press and hold the power button until an option menu is displayed.
Touch and hold Power off and touch OK. Your phone enters safe mode after it is
restarted.
To disable safe mode, restart your phone.
2.25 Does my phone support HDMI?

No.
2.26 Does my phone support TV-out?

No.
2.27 Does my phone support OTG?

Yes.
USB On-The-Go (OTG) is a USB transmission technology that allows a phone to directly
connect to a USB flash drive, card reader, MP3 player, keyboard, or digital camera for data
transmission, input, or charging. To use the OTG function, an OTG cable is required.
2.28 What can I tell from the status indicator?

!
Blinking: There are unread messages or missed calls.
Steady on: Your phone is connected to a USB cable to a charger.
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!
Steady red: The battery level is low.
Steady orange: The battery level is medium.
Steady green: The battery level is higher than 90%.
2 Common settings
2.29 Can I use other power adapters than the provided one
to charge my phone?
Yes. Your phone has a charging protection circuit. However, it is recommended that you use
the power adapter provided with your phone, because non-standard power adapters may
generate excessive currents that shorten your battery's life span or insufficient currents that
prolong the charging time.
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Others
3.1 How do I save battery power?

!
When you are not using the phone, press the power button to turn off the screen.
Set the screen timeout period to a small value under Settings > Display > Sleep.
Lower the screen brightness under Settings > Display > Brightness.
Turn off Wi-Fi and Bluetooth when you do not need to use them under Settings >
Wireless & networks > Wi-Fi or Bluetooth.
Turn off data synchronization by turning off Accounts & sync for your account under
Settings > Accounts.
Turn off the mobile network by clearing the Enable always-on mobile data check box
under Settings > More > Mobile networks.
Turn off GPS by clearing the GPS satellites check box under Settings > Location
access.
3.2 How do I reduce my mobile data usage?

!
Turn off the mobile network when you do not need it.
Turn off the mobile network if you have a Wi-Fi connection.
Access Wireless Access Protocol (WAP) sites instead of World Wide Web (WWW)
websites.
Turn off the mobile network by clearing the Enable always-on mobile data check box
under Settings > More > Mobile networks.
Turn off data synchronization by turning off Accounts & sync for your account under
Settings > Accounts.
3.3 What can I do if my phone runs slowly?

!
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Close background applications you do not need. Touch Settings > Manage apps >
Running, select the application you want to close, and touch Force Stop.

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Uninstall unwanted applications to free up your phone's storage space. When available
storage is insufficient, the phone runs slowly.
If the CPU usage is high and multiple background processes are running, restart your
phone to close unwanted processes and applications.
3.4 Can I set my customized wallpaper not to stretch?

No, but you can install third-party applications that support this function.
3.5 How do I enter recovery mode and restore my phone to

its factory settings?
When an update package is available on your microSD card or an online update package is
downloaded, power off your phone, press and hold the power and volume down buttons
simultaneously to enter recovery mode. In recovery mode, press the volume up and volume
down buttons to scroll through the options, and press the power button to select an option.
To restore your phone to its factory settings, go to Settings and touch Backup & reset >
Factory data reset > Reset phone.
3.6 Can I scan a QR code using my phone?

Yes, but you need to download a QR code application first.
3.7 Does my phone support 3D acceleration?

Yes. To enable 3D acceleration, touch Settings > Developer options and select Force GPU
rendering.
Enabling 3D acceleration improves gaming experience, but consumes memory as well. If you
are playing a game only, great memory consumption does not affect your phone's running. If
you are playing a game while multiple applications are running on your phone, the phone may
run slowly.
3.8 Can I remove the battery? Will configuring my phone

to automatically set the date and time generate data
traffic?
No. The battery cannot be removed.
If your phone obtains the date and time from your service provider's network when it powers
on and registers with the network, it does not use an Internet connection to synchronize date
and time, and no data traffic will be generated.
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If your phone fails to obtain the date and time from your service provider's network when it
powers on and if you have enabled the automatic time update function, your phone
synchronizes the date and time with the network, which will generate minor data traffic.
3.9 Can I use my phone for recording?

Yes.
3.10 Does my phone come with a protective film?

No.
3.11 Does my phone support mobile TV?

No.
3.12 Can I browse or edit Word, Excel, PowerPoint, and

PDF files on my phone?
Yes.
3.13 How are my phone ROM and RAM allocated?

The ROM and RAM sizes displayed on your phone may be smaller than the values in the
phone specifications, because the system occupies a part. Your phone (Che2) has an 8 GB
ROM and a 2 GB RAM. Except for the part that is occupied by the system, you have an
available RAM of at least 1.35 GB.
The ROM contains system applications, files, and databases, which take up about 4.5 GB. The
ROM space available to users is 3.5 GB. You can use this 3.5 GB space to store any types of
files.
The following table lists the allocation of the ROM and RAM.
ROM partitions (a phone ROM is similar to a hard disk on a computer)
8 GB
Partition
Size
Query method
Boot and operating

system data backup
partition
About
500 MB
Partition reserved
for HOTA updates
About
256 MB
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Description
This partition stores the boot and operating
system backup data.
The data in this partition is used when you
restore your phone to its factory settings.
This partition is reserved for HOTA updates.
The device provider or the carrier pushes

Cannot be queried
Cannot be queried
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ROM partitions (a phone ROM is similar to a hard disk on a computer)
8 GB
Partition
Query method
Size
Description
update patches using this partition.
System partition
About
1.8 GB
This partition is used for the Android

operating system.
Cannot be queried
Cust partition
About
800 MB
This partition stores customization

information.
Cannot be queried
Data partition
About
3.5 GB
This partition is used for running the

operating system or applications. This
partition also stores the files for applications
you install.
Can be queried using a

third-party application
This partition includes:
Others
Total
About
800 MB
Space occupied by file partition tables
Space occupied by log partition
Space occupied by flag tables of flash

material bad blocks
Space occupied by firmware
Space lost due to formatting
Cannot be queried
8 GB
These partitions are for your reference only. Partition sizes vary according to
the product customized version.
RAM partitions (a phone RAM is similar to the RAM of a computer)

Partition
Size
Description
Query method
Bottom partition
About
300 MB
This partition saves the display cache and

bottom wireless protocol stacks.
Cannot be queried
Operating system
and user partition
About
450 MB
This partition is used by the Android

operating system and applications.
Can be queried using a

third-party application but the
value may differ by
application
Total
2 GB
These partitions are for your reference only. Partition sizes vary according to
the product customized version.
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3.14 How do I check the available storage space in my

phone's storage and microSD card?
Go to Settings and touch Storage. Touch Phone storage to check the total and available
space in the phone's storage. Touch SD card to check the total and available space in your
microSD card.
3.15 Why does my phone display sometimes the

notification panel and sometimes switch shortcuts when I
swipe down on the home screen?
If there are unread notifications, the notification panel will be displayed when you swipe
down on the home screen. Otherwise, the notification panel will be displayed when you swipe
down from the upper left corner of the screen and switch shortcuts will be displayed when
you swipe down from the upper right corner of the screen.
3.16 How do I move icons in a folder to another screen?

Open the folder, touch and hold an icon in the folder, and drag iit to another screen.
3.17 How do I view call records?

Open a contact name card. Swipe down the name card to view the call records.
Open the dialer.
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3.18 How do I turn on the scientific calculator?

Open your calculator in the landscape orientation to display the scientific calculator.
3.19 How to I quickly move icons to different home

screens?
!
To move one icon:

Use one hand to touch and hold an icon and use the other hand to swipe on the screen to
move the icon to another screen.
To move multiple icons:

On the home screen, pinch two fingers together to select multiple icons, and move them
to another screen.
3.20 Why do I have to re-lock an application after

restarting my phone even though I already locked it
before the restart?
When you drag down the application to lock it under Recent apps, the application lock is
invalidated after your restart your phone.
3.21 Does my phone support SIM card hot swapping?

No.
3.22 Why can't audio control of my camera function

properly?
You need to enable the audio control function from Camera > Menu > Settings > Audio
control.
3.23 Why can't I find in the contacts list the contact I just
saved on the dialer screen?
Touch the menu button on the Contacts screen, and check that Show all contacts is selected.
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3.24 Why does the calculator still rotate after I set my

phone's screen orientation?
Your phone's screen orientation does not affect the calculator.
3.25 Why can't I change the ringtone and vibration settings

of my email?
Your phone may have been set to silent mode. Set your phone back to ring mode.
3.26 Why does my phone enter smart cover mode every

time I turn on the screen?
Your phone automatically enters smart cover mode whenever it touches magnet.
3.27 Why can't my phone find another device after that

device is set to be visible to nearby Bluetooth devices?
You need to manually touch the search button on the Bluetooth screen to detect other devices.
3.28 Why can't I view screenshots in gallery when the

photos are set to display by timeline?
Your phone is designed this way for the following reasons:
!
In most cases, users only want to view photos they take in gallery.
In timeline mode, you can swipe down to take photos.
You can touch any location to enter map mode.
3.29 Where can I set a unique ringtone for my messages?

You can set a ringtone for your messages in the messaging settings.
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3.30 What can I do if "No lyrics" instead of lyrics is

displayed on the music playback screen when I am
playing an audio clip?
If the lyrics are not displayed automatically, try manually searching for the lyrics. If the lyrics
are still not displayed, they are unavailable in the server.
3.31 Why can't I enable the backup or restore function?

You need to log in to your Google account before you enable these functions.
3.32 Why can't I move an item using Magnification

gestures?
You need to use two fingers.
3.33 Why can't I align icons when I tilt my phone using

gesture control?
Make sure you have enable the shake to realign home screen icons function. Note that you can
only align icons in the icon editing screen.
3.34 Why can't I view the storage taken up by my

applications?
You can view the detailed storage taken up by your applications in File Manager and
application management under Settings.
3.35 Why can't I delete the data usage record for the
current date?
You cannot delete the data usage record from the running notifications, but you can delete it
in Phone Manager.
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3.36 Can I improve the positioning accuracy of my phone's

weather application?
No. The weather application's positioning accuracy is dependent on the server of the weather
application.
3.37 Why is the text displayed abnormal when I use my

phone browser to browse web pages?
The text size of your phone browser may have been changed. Set the text size to the default
value.
3.38 Can I press and hold the power button for 10 seconds
to forcibly restart my phone?
Yes.
3.39 Why aren't the contacts saved in my phone's storage

displayed after I log in to my Huawei cloud account?
After you log in to your Huawei cloud account using your phone, the contacts saved in your
phone's storage are automatically synced to the cloud. As a result, your phone displays
contacts in your cloud account and SIM card, but not contacts in your phone's storage.
3.40 I connect my phone to a computer in MTP mode, but I

find not all files in my microSD card are displayed and
the storage device's response is slow with extremely low
refresh rates. Why?
The files and folders displayed in MTP mode reflect the multimedia database file table. They
are queried from the multimedia database. If you perform an MTP operation during file
system scanning, the files displayed will be incomplete, freezing will occur, and the refresh
rate will be low. Check the files and folders after the scanning is complete.
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3.41 I place a call shortly after I place and end one and the
"Call not sent" message is displayed, but the other party
still hears an incoming call ringtone. Why?
This issue occurs when you place a call, end it, and place another call within 2.5 seconds,
because it takes 2.5 seconds for the network to release a call. In areas where the signal is weak,
if you place a call, end it, and place another call within 2.5 seconds, the network device may
fail to receive the call releasing request. Due to this failure, the network device will start a
timer (30 seconds, twice), which causes overbilling and increases the network load.
3.42 Why does Bluetooth search automatically start after I

unlock my phone screen with Bluetooth turned on?
Inactive Wi-Fi and Bluetooth connections will be terminated if your phone screen is turned
off for 1 or more hours after 10:00 p.m. or more than half an hour after 00:00 a.m. These
connections will be resumed after the screen is turned back on.
3.43 Why is the charging process slow (20% battery level

for 2 hours) and my phone overheated?
Power-intensive application may be running when your phone is charging.
3.44 Why is the incoming call ringtone volume unstable?

Check whether the Pick up to reduce ring volume function is turned on in Motion control.
If this function is turned on, when you pick up your phone with a certain speed and
acceleration until the phone is vertical, the ringtone volume for the current call is reduced. For
details about how to pick up your phone to reduce the ringtone volume, see the demonstration
in Motion control.
3.45 How do I use the Cover to turn off function?

This function is like you press the power button to turn off the screen.
Turn on Cover to turn off under Settings > Motion control. Then, on any screen other than
the call screen, you can cover the screen with your palm to turn the screen off (the phone will
vibrate). For details about how you pick up your phone to reduce ringtone volume, see the
demonstration in Motion control.
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3.46 Why can't I place or answer calls sometimes when I

raise my phone to my ear?
You can raise your phone to your ear to place a call only from the call or contact details
screen. Similarly, you can raise your phone to your ear to answer a call only from the call
screen. In addition, this function requires collection of simulate gyroscope sensor data.
Therefore, to increase the success rate, raise your phone to your ear in the same manner as
answering or placing a call and place the phone on the ear for 0.5 seconds.
3.47 Why is the screen not turned on after I double touch

the screen?
Make sure you have turned on the Double touch to turn on the screen function in Motion
control. To prevent the screen from being turned on by inadvertent operations, the double
touch gesture has restrictions on the touched screen area, touch speed, and distance between
the two touches. Therefore, when you are using this function, double touch the central area of
the screen quickly, and make sure the proximity sensor at the upper part of the screen is not
blocked.
3.48 Why can't the screen off gesture be identified

sometimes?
The proximity sensor at the upper part of the screen may be blocked. When this sensor is
blocked, your phone cannot identify your screen off gesture.
3.49 What can I do if my phone can't be powered on?

!
Perform a Wi-Fi network one-touch recovery.
1.
Insert a microSD card with 2 GB or more free space into your phone.
2.
When pressing and holding the volume down button, connect a USB cable to your
phone.
Your phone enters FastBoot mode, as shown in the following figure.
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3 Others
3.
Press and hold the volume up button to place your phone in recovery mode, as shown in
the following figure.
4.
Touch OK.
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Your phone automatically searches for Wi-Fi networks and starts recovery. This process
may take a long time.
!
Update your phone using a microSD card.
5.
Download the latest update package for your phone from Huawei's official website.
6.
In the microSD card's root directory, create a folder named dload.
7.
Copy the downloaded update package to the dload folder.
8.
Press the volume up, volume down, and power buttons simultaneously.
Your phone vibrates and starts the update.
3.50 Why isn't there a disk mapping after I connect my

phone to a computer in USB flash drive mode?
Your phone does not have a microSD card inserted. In MTP mode, content in your phone's
storage and microSD card is displayed, while in USB flash drive mode, only content in your
microSD card is displayed. Try switching to MTP mode for file transmission.
Issue 01 (2015-01-14)

61

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honor 4X Smartphone FAQ

Huawei Device Co., Ltd.

CherryPlus Smartphone FAQs (Outside China)

Huawei Proprietary and Confidential

CherryPlus Smartphone FAQs (Outside China)

1.10.1 How are my songs sorted? ...................................................................................................................................... 14

2 Common settings ........................................................................................................................... 27

Huawei Proprietary and Confidential

CherryPlus Smartphone FAQs (Outside China)

2.1 Email ............................................................................................................................................................................ 27

Huawei Proprietary and Confidential

CherryPlus Smartphone FAQs (Outside China)

Huawei Proprietary and Confidential

CherryPlus Smartphone FAQs (Outside China)

2.20 How can I adjust the screen brightness? .................................................................................................................... 46

Huawei Proprietary and Confidential

CherryPlus Smartphone FAQs (Outside China)

Huawei Proprietary and Confidential

CherryPlus Smartphone FAQs (Outside China)

1.1 Color schemes

1.2 Selling points

64-bit A53 octa-core processor to provide powerful performance

Huawei Proprietary and Confidential

CherryPlus Smartphone FAQs (Outside China)

Sharp and stable calls

Delicate ID details with high precision technology

Screen off gesture

All-new camera features

SmartImage 2.0+Sony/OV second generation BSI 13 MP camera

Samsung/OV 5 MP front camera

5.5-inch 720p black waterfall, fully laminated, IPS screen

Huawei Proprietary and Confidential

CherryPlus Smartphone FAQs (Outside China)

Huawei Proprietary and Confidential

CherryPlus Smartphone FAQs (Outside China)

Huawei Proprietary and Confidential

CherryPlus Smartphone FAQs (Outside China)

Huawei Proprietary and Confidential

CherryPlus Smartphone FAQs (Outside China)

1.5 Home screens

1.5.1 How do I add or delete a home screen?

1.5.2 How do I switch between 2D and 3D home screens?

1.5.3 Does my phone support the main menu?

Huawei Proprietary and Confidential

CherryPlus Smartphone FAQs (Outside China)

Huawei Proprietary and Confidential

CherryPlus Smartphone FAQs (Outside China)

1.5.4 Can I edit the main menu?

1.5.5 Can I add a widget to the home screen?

Touch and hold a widget and choose Setting shortcut or Contact.

Huawei Proprietary and Confidential

CherryPlus Smartphone FAQs (Outside China)

editing screen, touch

to display the contact

to select a save mode, enter the contact

when the contact is already in your contacts list.

when the contact is not in your contacts list.

Assigning a photo to a contact

1.6.2 How many contacts can my phone save?

1.6.3 How do I add a contact to a contacts group?

Huawei Proprietary and Confidential

CherryPlus Smartphone FAQs (Outside China)

Go to Contacts, touch Groups, choose a group, and touch