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Quality Gurus - American
Quality Gurus - American
Conway-Elected CEO of Nashua Corp 1979. First US Executive to hire Dr. Deming as
a consultant in 1979. Formed consulting firm, Conway Quality, Inc.
DEFINITION OF QUALITY
Crosby-Conformance to requirements.
Deming-A predictable degree of uniformity and dependability at low cost and suited
to the market.
Juran-Fitness for use, response to customer needs and freedom from deficiencies.
PERFORMANCE STANDARD/MOTIVATION
Crosby-Zero defects
GENERAL APPROACH
Joiner-Focus on improving products and services by improving how work gets done
STRUCTURE
BELIEFS OF SPC
IMPROVEMENT BASIS
Conway-Waste is the difference between the way things are and the way things
would be is everything was perfect
TEAMWORK
Conway-The principles of work help analyze and improve all work processes
COST OF QUALITY