A SYNOPSIS ON

JOB SATISFACTION A CASE STUDY OF COALESCENT

TECHNOLOGIES PVT. LTD.
LTD.

Supervisor:Name: Vinita Srivastava

Designation: Lecturer
Submitted
By:

Name: Pawan Kumar

Manocha
Enrollment No.:
08061148423
Specialization: Human
Resource

Remarks of Evaluator

Approved/Disapproved
(I Evaluation)

Approved/Disapproved
(II Evaluation)

Session 2008-2010
Directorate of Distance Education GJUS&T, Hisar

DIRECTORATE OF DISTANCE EDUCATION

GURU JAMBHESHWAR UNIVERSITY OF SC. & TECH,
HISAR
RESUME OF SUPERVISOR/GUIDE
1. NAME : Vinita srivastava
2. DESIGNATION : lecturer
3. QUALIFICATION : MBA, MCom, PGDCA
4. AREA OF SPECIALISATION : HR
5. EXPERIENCE ; 3.5 years
6. OFFICIAL ADDRESS :
7. TELEPHONE No. :------------------(Off)------------------(Res)
8. MOBILE : 09312077633
9. E-MAIL : Vinita.srivastava@nsb.in

Decleration:
I am willing to supervise Mr Pawan Kumar Manocha Enrollment No.
08061148423 on the topic " JOB SATISFACTION A CASE STUDY OF
COALESCENT TECHNOLOGIES PVT. LTD.
LTD.

Signature (with seal)

Countersigned by Director of Study Centre (with seal)

Literature Review
Job satisfaction is a specific subject of attitudes. Attitudes reflect
ones feelings towards individuals, organisations and objects.
Job
satisfaction refers to ones attitude towards a job. Attitudes refer to
predisposition to respond but satisfaction relates to the performance factors.
Attitudes are long lasting, but satisfaction is dynamic and it keeps on
changing. It can decline even more quickly than it is developed. Thus,
managers need to pay attention to job satisfaction constantly.
In simple words, job satisfaction can be defined as the extent of
positive feelings or attitudes that individuals have towards their jobs. When
a person say that he has high job satisfaction, it means he really likes his
job, feels good about it and values his job. Job satisfaction is the end feeling
of a person after performing a task. It is an individual state of mind. To the
extent that a persons job fulfills his dominant needs and in consistent with
his expectations and values, the job will be satisfying. The feeling would be
positive or negative depending upon whether need is satisfied or not.

Job satisfaction is defined as a pleasurable, emotional, state resulting

from appraisal of ones job. An effective reaction to ones job.
Weiss

Job satisfaction is general attitude, which is the result of many specific

attitudes in three areas namely:
Specific job factors
Individual characteristics
Group relationship outside the job
Blum and Naylor

Problem Statement

The term job satisfaction was brought to lime light by Hoppock

(1935). He revived 35 studies on job satisfaction conducted prior to 1933
and observes that Job satisfaction is combination of psychological,
physiological and environmental circumstances. That causes a person to
say. I m satisfied with my job. Such a description indicate the variety of
variables that influence the satisfaction of the individual but tell us nothing
about the nature of Job satisfaction.

The project is to find the various impact of the Job

Satisfaction on the different levels of the organization and
how does it affect the working capabilities of the employee.
We are going to study each and every aspect of the job
which affect the level of Job Satisfaction of the employee.

Objective of the study

The objective of the study is as follows
To assess the satisfaction level of employees in Coalescent
Technologies Pvt. Ltd.
To identify the factors which influence the job satisfaction of
employees.
To identify the factor which improves the satisfaction level of
employees.
To know the employee satisfaction towards the facilities.
To offer valuable suggestions to improve the satisfaction level of
employees.

Research Methodology
Research methodology is the systematic way to solve the research
problem. It gives an idea about various steps adopted by the researcher in a
systematic manner with an objective to determine various manners.

Research Approach
The research worker contacted the respondents personally with
well-prepared

sequentially

arranged

questions.

The

questionnaire is prepared on the basis of objectives of the study.

Direct contract is used for survey, i.e., contacting employees
directly in order to collect data.

Sample size
The study sample constitutes 20 respondents constituting in the
research area.
Sampling Area
The study is conducted in employees of Coalescent Technologies
Pvt. Ltd, Gurgaon.
Collection of Data
Most of the data collected by the researcher is primary data
through Questionnaire designed in two parts, part-1 for job situation and
part-2 for job performance and appraisal.
Research Instrument
The researcher has used a structured questionnaire as a research
instrument tool which consists of multiple choice questions in order to get
data. Thus, Questionnaire is the data collection instrument used in the study.

All the questions in the questionnaire are organized in such a way that elicit
all the relevant information that is needed for the study
Statistical Tools
The statistical tools used for analyzing the data collected are
percentage method, chi square, bar diagrams and pie diagrams.

Analysis of Data
The data are collected through survey and books, reports, newspapers
and internet etc., the survey conducted among the employees of Coalescent
Technologies Pvt. Ltd. The data collected by the researcher are tabulated
and analyzed in such a way to make interpretations.
Various steps, which are required to fulfill the purpose, i.e., editing,
coding, and tabulating. Editing refers to separate, correct and modify the
collected data. Coding refers to assigning number or other symbols to each
answer for placing them in categories to prepare data for tabulation refers to
bring together the similar data in rows and columns and totaling them in an
accurate and meaningful manner
The collected data are analyzed and interrupted using statistical tools
and techniques.

Limitations of the study

The survey is subjected to the bias and prejudices of the respondents.
Hence 100% accuracy cant be assured.
The researcher was carried out in a short span of time, where in the
researcher could not widen the study.
The study could not be generalized due to the fact that researcher adapted personal
interview method.

Scope of the study

This study emphasis in the following scope:
To identify the employees level of satisfaction upon that job.
This study is helpful to that organisation for conducting further
research.
It is helpful to identify the employers level of satisfaction towards
welfare measure.
This study is helpful to the organisation for identifying the area of
dissatisfaction of job of the employees.
This study helps to make a managerial decision to the company.

QUESTIONNAIRE
Dear Respondent,
I, the undersigned, is a bonafide student of MBA-HR. I am doing
my project work to study the Job Satisfaction of employees in your
organisation. So, I kindly request you to co-operate in giving valuable
inputs through the Questionnaires given below for fulfilment of my research
work. Your replies will be kept confidential and will only be used to
complete this analysis.
Thanking You.
PAWAN
KUMAR MANOCHA
MBA-HR
GJUS&T, Hisar
1. Name of The Organisation: Coalescent Technologies PVT. LTD..
2.

Name

Of

The

Employee:

______________________________________
3.

Designation

______________________________________

Given Below are some statements related to Job Satisfaction.

Please tick () mark to best indicate the extent to which you are satisfied or
dissatisfied with given statements. Please use the following scale.
1
2
3
4
5

Strongly Dissatisfied
Dissatisfied
Partially Satisfied
Satisfied
Strongly Satisfied
Part 1. Regarding JOB Situations

Tick in any one box

SATISFACTION LEVEL

Strongly
Dissatisfied

Dissatisfied

Partially

Satisfied

Satisfied

FACILITIES
1.Infrastructure
2.workplace(regarding
cleanliness and hygiene)
3.Basic Amenities
WORKING CONDITIONS
1.Working Hours
2.Workload
3.Resources Availability
SUPERVISION
1.Nature of Supervision
WORK GROUP
1.Interpersonal
Relations
2.Communiction
3.Team Spirit
WORK ITSELF
1.Job Scope
2.Variety
3.Autonomy and
Freedom
ORGANISATIONAL FACTORS
1.Salaries and Wages
2.Opportunities of
Promotion
OTHERS
1.Organisational
Discipline
2.Code Of Conduct
Part-2: Regarding Job Performance and Appraisal
1. I have been passed up at least once for a promotion in the past few
years.

Strongly Agree

Agree

Neither Agree nor Disagree

Strongly
Satisfied

Disagree

Strongly Disagree

2. I spend parts of my day daydreaming about a better job.

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree

3. I find much of my job repetitive and boring.

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree

4. I am mentally and/or physically exhausted at the end of a day at

work.

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree

5. I feel that my job has little impact on the success of the company.

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree

6. I have an increasingly bad attitude toward my job, boss, and

employer .

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree

7. I am no longer given the resources I need to successfully do my job.

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree

8. I am not being used to my full capabilities.

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree

9. I have received no better than "fair" evaluations recently.

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree

10. I feel as though my boss and employer have let me down.

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree

11. I often feel overworked and overwhelmed.

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree

12. I am frequently stressed out at work.

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree

13. I live for weekends and days away from the job.

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree

14. I find myself negatively comparing my situation to my peers.

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree

15. I feel my bad days at work outweigh the good ones.

Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly Disagree

16. I often experience a sensation of time standing still when I am at

work.

Strongly Agree

Agree

Neither Agree nor Disagree

Date:
Place:
you.

Disagree

Strongly Disagree

Thank

REFERENCES
Books: -

Pestonjee D. M. Motivation and Job Satisfaction, 1st Edition. Macmillan

India Limited.

Gupta C. B., Human Resource Management, Sultan Chand and Sons,

Edition 2007. ISBN 81-8054-640-3

K. Koteshwara Rao, Motivation and Job Satisfaction, Discovery

Publishing house New Delhi First print 1991.

Websites:

www.google.com

www.citeHR.com