Vodafone Toll Free Solution (VTFS)

Business Proposal

Content
Toll Free Solution Overview

Feature List

TFS Advantages

Commercials

TFS Vanity Number Series

Service Support

Toll Free Service - Overview

Vodafone Toll Free Service (VTFS) can help you boost sales and improve customer
service levels by providing your customers with a cost-free method to contact you.
It helps build a nation-wide corporate identity and provides all your customers to
have free access to your number.
Toll Free numbers have become an integral part of businesses today; Customers rely more
and more on Toll Free numbers to make contact, queries and even transact business.

Toll Free Service subscriber is allotted a Toll Free Service number 1800-YYY-XXXX,
where 1800 is the service level followed by a 3 digit number YYY which is the
Vodafone Operator code and XXXX is the unique subscriber number.
VTFS service:
A Unique Single pan-India number for your Business or Customer service.
Accessible from all wireline / wireless phones.
Extending excellent accessible customer service has become a norm for Enterprises to grow
business. VTFS offers your target segment a convenient way to reach you free of charge.

VTFS is built on a state of the art IN platform offering a variety of routing features
matching your specific needs.
VTFS enables you to manage a complete continuity of your business processes
by carrying your voice traffic on a fully redundant network.
Toll Free Call Flow:

Customer dials the

Toll Free Number

Vodafone TFS IN translates the

TFS Number to the call centre
number based on logic defined

1800-123-5050

Customer Service Associate

services the customer
022-66500000

Features of VTFS
Features

Origin Dependent

Time Dependent

Description

Benefits

Calls are routed to the

Exchange Code Calls can be routed to destinations

destinations based on the

region/circle/city of the
originating call.

in a local area based on the exchange code.

Enables enterprises to provide localized service to
their customers

Calls will be routed based on

Routing
time-of-the-day, day-of-the week, as
(Date-of-Year/Time- and date-of-the-year.
of-Day/Day-of-Week)

Allows the flexibility to dynamically route the calls

per the business requirements. Enables to

operate fewer destinations at non-peak
hours/holidays.

Based on the call handling

Call Distribution
The enterprise can define the number of incoming
capacities, the load can be
Criteria
calls at the call centers as per the respective staff
(Percentage/Quota) balanced between the various strength present at each.
destinations/access lines.
The caller is prompted to enter
the required digits and the call is Calls can be routed to the exact location as per the
Prompt & Collect
routed according to the digits callers requirement.
entered.
Tele-service Routing Fax calls can be routed to the line Allows calls to automatically terminate on the fax
(Voice or Fax call) serving the Fax machine.

Call Redirecting
Services

Calls at the destination can be

redirected through the following Calls get answered even if the specified
features - Call Forwarding - destination is busy.
Busy/ No Answer/Unconditional

Black Listing/ White Define numbers/ series which

Listing

machine.

will be forbidden/ allowed.

Control billing by only allowing or forbidding calls.

Advantages of VTFS

Commercials
Standard charges for VTFS service:
One time charges
1 Registration Charges

Rs.5,000 Waived off

2 Refundable Security Deposit

Rs.10,000 Waived off
3 Service Activation Fee
Rs. 3,000 waived off
4 Vanity Number Charge
Diamond
Rs. 10,000
Platinum
Rs. 7,500
Golden
Rs. 5,000
Monthly Recurring Charges
1 Monthly Rental
Rs.3,000
2 Vanity Number Charge
Diamond
Rs. 1,000
Platinum
Rs. 750
Golden
Rs. 500
3 Rate/minute
Rs.2.40/ minute
The charges can be customized based on call volumes and call pattern.

VFTS Number Series:

1800
1800
1800
1800
1800

120
121
123
212
313

XXXX
XXXX
XXXX
XXXX
XXXX

XXXX is the unique number chosen by the customer.

Terms and Conditions

Service Tax extra as applicable.
This proposal is valid for 30 days from date of offer.

TFS Vanity Number Classification

Category

Diamond

Platinum

Golden

Logic
0123
1234
a,a+1,a+2,a+3
a+3,a+2,a+1,a
aaaa
a000
000a
ab00
00ab
abba
abab
aabb
aaab
abbb
a00a
abba
Xaaa
Xa,a-1,a-2
X,a-2,a-1,a
a,a-1,a,a-1
0007
a007
0420
a420
0786
a786
7860
786a

Condition

a=0 to 6
a=0 to 6
a=1 to 9
a=1 to 9
a=1 to 9
ab=01 to 99, b=0
ab=10 to 99
ab=00 to 99 ; ba = 00 to 99, ab = ba
a=0 to 9, b=0 to 9, a=b
aa = 00 to 99, b = 00 to 99, aa=bb
a=1 to 9, b=0 to 9, a=b
a=0 to 9, b=1 to 9, a=b
a=1 to 9
a=0 to 9, b=0 to 9, a=b
a = 0 to 9, X = 1 to 8
a = 0 to 9, X = 1 to 8
a = 0 to 9, X = 1 to 8
a = 0 to 9, X = 1 to 8
a=0 to 9
a=0 to 9
a=0 to 9
a=1 to 9

Service Support

At Vodafone, we ensure your evolving business needs are looked after at every stage

A Vodafone account manager ensures a single point of contact for all

your queries A dedicated implementation team configures the VTFS
Dedicated 24X7 telephonic support
o

Call 55666 (Toll Free) from a Vodafone mobile phone

+91 99200 55666 from any other phone (standard charges apply)