Brandon L.

Roberts
31500 1st Ave S. Apt. 11-304
Federal Way, WA. 98023
brandonroberts73@gmail.com
Cell: (253) 315 - 5173
Sex: Female
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OBJECTIVE

Aspire to join a reputed organization serving with the best of my extraordinary professional efficiency. Being
self confident, self motivated and results oriented I believe I would be an ongoing asset for your company. With
my strong verbal communications the ability to be flexible adaptable and effective multitasking skills coupled
with my Management skills I have the ability to tame all kinds of challenging situations with a great success.

PROFESSIONAL EXPERIENCE

Stay At Home Mom Federal Way, Washington

05/09 – Current

PAML Spokane, Washington

IT LIS Analyst I 03/09 – 09/09

Manage a high volume of test results needing completion by entering in the given information from the
technicians in the lab as well as the results from Doctors.

Work to maintain connectivity between our main office and our clients, whether they are past, present
or future clients. Set up new client test programs and test bundles.

Work to ensure that new client deadlines are met for their “Go Live” date as well as prior client “Go
Live” dates are met in regards to implementing new test bundles or new databases.

Make phone calls to the appropriate clients when needed in regards to their test results or any
computer related issues.

Work at completing CRM cases that are in our IT LIS Queue or the CRM cases that are assigned to my
own personal Queue.

Complete any additional training as requested by my immediate supervisor as well as attend

department meetings and one on ones.

PAML Spokane, Washington

Client Services 08/08 – 02/09

Managed a high volume of calls from local Doctors, Nurses and Healthcare Facilities requesting test
results for their patients, add-on tests, or have test information looked up for them.

Experience in handling aggressive and hostile clients. Multi line phone systems, multiple database use
and most office machines. Extensive experience in daily follow up of issues from Doctors, Hospitals or
Clinics in regards to patient testing.
 Experienced in contacting the correct person to relay critical patient test results and staying within
HIPPA regulations. Working on accounts that have had issues for the last few months and getting those
issues resolved to the clients standards.

AirServ Corp. Spokane, Washington

Account Manager 05/08 – 07/08

Provided leadership in the development of revamping the training program for the TSA security
searches and cleaning of airplanes out at Spokane International Airport.

Managed a team of 8 - 10 employees to ensure that they met TSA security standards and stayed in
compliance with current training.

Completed weekly payroll assignments, training documentation and weekly management meetings.

Created a positive working relationship with the United Airline manager to ensure customer satisfaction.

Worked with other Airlines to see if our services would fit their needs when it came to security checks
and cleaning.
***Went through a divorce and needed a day job since this one was a night job and I have kids.

Olympic Security Services, Inc. Spokane, Washington

Account Manager 08/07 – 05/08

Provided leadership in the recruitment of employees who had strong work ethics as well as were
looking for continued growth.

Managed a team of 8 - 10 employees to ensure that they met TSA security standards and stayed in
compliance with current training.

Completed weekly payroll assignments, training documentation and weekly management meetings.

Created a positive working relationship with the United Airline manager to ensure customer satisfaction.

Worked with other Airlines to see if our services would fit their needs when it came to security checks
and cleaning.
***Reason for leaving, AirServ Corp took over the contract from this company.

Software Spectrum Liberty Lake, WA

Customer Account Manager 03/06 – 10/06

Responsible for sales and support of software applications to major corporations, major educational
institutions and government and military facilities,

Meet sales quotas, generate day, week and month end reports.

Attended ongoing training on customer account management and software product updates.

Attended regular sales meetings to develop team plans for increasing sales as well dealing with difficult
customers.

I was account manager for the states of Oregon, Tennessee, Texas, and Virginia as well as
Department of Defense, Department of Transportation, Cornell University, University of Texas, Oregon
State University and others.
Mid Columbia Ambulance Kennewick, Washington
Director of Public Relations/EMT-I 12/04 – 02/06

Responsible for making contact with Doctors, Nurses and Administrative staff in the Tri-Cities area at
the local hospitals, Dr.’s offices and Nursing facilities.

Attend Trauma council meetings, network meetings, city counsel meetings and contractual meetings.
Participate in EMS continuing education classes, teaching CPR, First Aid to healthcare providers.

Deal with staffing issues in regards to proper presentation of themselves and the company when they
are on a call. Also assisted with scheduling, staffing, new hire interviews and disciplinary procedures.

Created a new business and marketing plan as well as writing grants and business loans for the
company for additional funding. Creating flyers and brochures to promote the company.

Participated in field work, touching base with the facilities that used our services to keep abreast of any
new changes in equipment that they are using and to make sure that our crews were presenting
themselves appropriately when they picked up or dropped off a patient.

Directly supervised employees who assisted in the PR department to ensure that their time was used
wisely and effectively.

Accomplished taking the company from running 8 calls a month in December of 2004 to over 150 calls
a month (1875% growth) by February of 2006.

Deer Park Ambulance Deer Park, Washington

EMT-B/EMT-I 08/03 – 05/06

Handled a continuously busy, high stress environment, answering 911 calls involving something as
Simple as a diabetic with low blood sugar, domestic violence calls, suicide calls and cars wrecks to
name a few.

Learned to bring a patient “down” from being hysterical or being on drugs, to prevent harm to
themselves or others.

Had to maintain continuing education training on a yearly basis.

Learned the ins and outs of the EMS system and was certified to teach CPR and First Aide training to
new and upcoming EMT’s.

PROFICIENT IN:

Computer Applications:
Microsoft Office 98 & 2000 XP Pro and XP Home, Microsoft Outlook, Excell, and Access, Visual Basic 6.0 ect.

Medical Training:
Was Washington certified EMT-B and EMT-I, AHA-BLS instructor, training and experience in assisting at an
ALS level of patient care including the use of heart monitor/defibrillators, 12 lead placement and interpretation,
IV setup and starting, and medication familiarization and administration.
EDUCATION

AAS Degree in Computer Technology

07/00 - 04/02
HEALD COLLEGE, SCHOOL OF TECHNOLOGY. Portland, OR

On the job PR/Marketing/Advertising training

ACKNOWLEDGEMENTS AND AWARDS

 Achieved Dean’s list 6/7 Quarters

 Mentor 6/7 Quarters
 Graduated with a 3.74 GPA