Emilio MXXXXXXXXXX

XXXX, Round Rock Texas 78664

Home: XXX-XXXX-XXX - Cell: XXX-XXXX-XXX - XXXX@XXXX.XXX
Summary
Highly enthusiastic customer service representative with four years client
interface experience. Excellent interaction with customers including personal
communication, telephone, and digital interface(web-chat). Self-sufficient work
ethic. Ability to quickly adapt to an evolving skill set and apply new knowledge
gained.
Highlights
High customer service standards
Negotiation competency
Telecommunications knowledge

Conflict resolution proficiency

Dedicated to process improvement
Service solutions expert

Experience
Game Master
June 2010 to March 2012
Blizzard Entertainment Austin, Texas
In game customer support Provided a first contact resolution for inquiries
regarding Blizzard Entertainments games and account based concerns or issues.
Issues or concerns resolved included: Account security and
correction(Restoration) of customer's account post account compromise by
means of ip logs and data grouping.
Restoration of digital goods due to customer's mistakes and regretted choices.
This includes in-game items and in-game characters by means of data logs.
Conflict-resolving customer's concerns while explaining and upholding company's
policies and procedures.

Processing in-game punishment to accounts due to a player-actioned fault,

breaking company's terms of use and in-game company policies.
Actions taken include warnings, suspension, and account closure.
Completed all of the above in a self-sustain work environment.
While communicating with team members and seniors for company-wide
resolution to similar issues.
Achievements made during employment: Given opportunities to share
knowledge of my Customer support via Power point presentation.
Assets Protection Associate
April 2010 to July 2010
Academy Sports and Outdoors APA Round Rock, Texas
As "APA," I represented internal security on a data-logging and merchandise
upkeep scale Logged all "known stolen" items, as well as reporting any known
thefts in process, creating a layer for anti-theft.
Created security alerts daily for process via email to all stores nation-wide.
Informing of known personal to commit theft and/or abuse of Academy's "no
hassle" return policy.
Logged all store merchandise being shipped out to headquarters, or other stores
for use of sale, needed repairs, destruction of damaged products.
As well as logging all items coming into the store via shipments for customer
purchase or store use.
Sales Support
July 2008 to April 2010
JC Penney's Round Rock, Texas
Answered questions regarding store and products, while maintaining knowledge
of current sales and store promotions.
Cross-trained and provided back-up for other customer service representatives
when needed.
Worked as a team member performing cashier duties, product assistance and
cleaning while providing excellent customer service.
Ensured superior customer experience by addressing customer concerns,
demonstrating empathy and resolving problems on the spot, primarily for
refunds or exchanges.

Provided dock assistance: packaging, entry of packages being sent off into data
base and logs, loading and unloading packages from rigs and on to store floor for
customer purchase.
Education
High School Diploma : 2010
Round Rock High School Round Rock, Texas, U.S.A.