QUESTIONNAIRE FOR MOBILES NETWORK/ INTERNET PERFOMANCES

Name:____________________________________________________
Location:______________________
Gender: Female [ ] Male [ ]. Tick [] an appropriate gender
Q1.Do you own a mobile phone?
Yes
No
Q2. How much time do you spend on your mobile phone on average in a day (calls only)?
Less than 30 minutes
From 30 minutes to 1 hour
From 1 to 2 hours
From 2 to 3 hours
More than 3 hours
Q3.Do you use any other features of your mobile phone? If so, how much time do you spend on
this feature?
Dont Less than From 30 min to From 1 to 2 From 2 to 3
use it
30 min
1 hour
hours
hours
Camera
Internet
browsing/applications
Gaming
Text messaging
Other utilities
Q4.Which of these is your favourite feature?
Camera
Internet Browsing/applications
Gaming
Text messaging

Q5.Do you consider this feature to be an important part of mobile phones?

Yes I wouldnt buy it without this feature
Yes it is rather important
No it is not really important
No it is not important at all
Q6.Do you own a second mobile phone?
Yes
No
Q7.Why do you own a second mobile phone?
For business purposes
For the same purpose/features
Other, please specify:

Q8. Are both of your mobile phones smartphones?

Yes
No
Q9. If Q8 is yes, what type of smartphones do you own?
iPhone
Samsung
Sony
HTC
Techno
Huawei
Other, please specify:

Q10. How do you rank the performance of the following mobiles network by considering only
one service provider at a time. I.e. Vodacom, Tigo, Airtel, Halotel, Zantel. Tick an appropriate
service provider for a specific phone e.g. iPhone (Tigo [])
1=Excellent, 2=Very good, 3=Good, 4=Poor, 5=Very poor
Phone type
iPhone (Voda[ ], Tigo[ ], Airtel[ ],Halotel[ ],Zantel[ ])
Samsung(Voda[ ], Tigo[ ], Airtel[ ],Halotel[ ],Zantel[ ])
Sony(Voda[ ], Tigo[ ], Airtel[ ],Halotel[ ],Zantel[ ])
HTC(Voda[ ], Tigo[ ], Airtel[ ],Halotel[ ],Zantel[ ])
Techno(Voda[ ], Tigo[ ], Airtel[ ],Halotel[ ],Zantel[ ])
Huawei(Voda[ ], Tigo[ ], Airtel[ ],Halotel[ ],Zantel[ ])

Q11. What would you describe as the main benefits of using internet on your mobile phone?
(Several answers possible 3 answers at the max)
Its accessible everywhere
I can search for information that I need urgently
It is a way to pass my time (eg transport, queue, etc)
It allows me to use online utilities when I am out
Other, please specify:

Q12. What would you describe as the main limitation of using internet on your mobile phone?
(Several answers possible 3 answers at the max)
It is very slow
The websites do not look as good on mobile
It is expensive
It is only good for limited use
Other, please specify:

Q13.Would you classify Internet as an important part of a mobile phone?

Yes
No

Q14. If Q13 is Yes, then how does it affect you when you want to get access to the internet and
there is no internet at the area where you are?

Q15. How do you rank the performance of Internet for your handset by considering only one
service provider at a time. I.e. Vodacom, Tigo, Airtel, Halotel, Zantel. Tick an appropriate service
provider for a specific phone e.g. iPhone (Tigo [])
1=Excellent, 2=Very good, 3=Good, 4=Poor, 5=Very poor
Phone type
iPhone (Voda[ ], Tigo[ ], Airtel[ ],Halotel[ ],Zantel[ ])
Samsung(Voda[ ], Tigo[ ], Airtel[ ],Halotel[ ],Zantel[ ])
Sony(Voda[ ], Tigo[ ], Airtel[ ],Halotel[ ],Zantel[ ])
HTC(Voda[ ], Tigo[ ], Airtel[ ],Halotel[ ],Zantel[ ])
Techno(Voda[ ], Tigo[ ], Airtel[ ],Halotel[ ],Zantel[ ])
Huawei(Voda[ ], Tigo[ ], Airtel[ ],Halotel[ ],Zantel[ ])

Q16. Have you ever experience anything unusual while using your phone? For instance being
unavailable/not reachable while your phone is on and network seems to be fine.