Executive Summary

This study presents an assessment of total Weight & Value estimates of the Air India cargo
industry and its share. Findings presented in the study have been derived by means of a
comprehensive research conducted covering both secondary as well as primary sources in the
spheres of Domestic freight, International freight and freight forwarders & agents.

Both segments of Indian air cargo industry in India, Domestic Cargo & International Cargo
have been covered. Mumbai and Delhi are the busiest ports with Mumbai Delhi being the
most important sector. It is estimated that the growth in the international sector will continue
in the coming years at an estimated growth rate of around 4.5% on a year to year basis over
the next five years. Air India has around 7% total market share.

The Air India Cargo in the Indian market has seen unprecedented growth in the last decade.
This significant growth over the last few years is expected to continue over the next decade.
This makes it interesting to study. We have studied the facts in terms of all secondary data
available and also talked with industry experts. This is a report we present from this study.

Introduction
Air India Cargo was a cargo airline, it was the freight carrying subsidiary of Air India, based
in Mumbai. It operated freighter aircraft services off and on at different stages of its history,
the latest being from 2006 to 2012. Although the company has stopped operating as an airline
it continues to manage the belly cargo hold capacity of Air India's passenger fleet.

Air India Cargo was founded in 1954 and ceased its operationsin 2012. Some important hubs
were as below

Indira Gandhi International Airport (Delhi)

Chennai International Airport
Chhatrapati Shivaji International Airport(Mumbai)

Air India ltd was the parent company and its headqaurters was situated in Mumbai.

History
Air India Cargo was set up in 1954, and started its freighter operations with a Douglas DC3 aircraft, giving Air India the distinction of being the first Asian airline to operate freighters.
Between the 1980s and 1990s it operated Boeing 747 and Douglas DC-8 freighter aircraft on
various international routes through other companies.

In 2006 the airline relaunched freighter services following the merger of Indian Airlines and
its domestic subsidiary Alliance Air with Air India; which led to the acquisition of a
single Boeing 737-200C aircraft from Alliance's fleet, plus ten additional passenger versions
of the aircraft, of five were converted to freighters. One of these was also painted in Indian
Airlines' old livery for a brief period after conversion. All six aircraft were flying on Air India
Cargo domestic routes.

Air India also converted four of its Airbus A310-300s into freighters, these were deployed on
the Dammam-Frankfurt route. After ending international operations two were leased out to
new cargo startup Aryan Cargo Express, while a third was sold to an African company.
In November 2007, Air India partnered with GATI, a leader and pioneer in express
distribution and supply chain solutions for a dedicated freighter service using the 737s.

With rising competition from local cargo airlines as well as financial issues, Air India Cargo
ended freighter aircraft operations in early 2012.

Air India Cargo served the following cities with freighter aircraft until January 2012; it also
had ground truck-transportation arrangements on select destinations.

India

Telangana Hyderabad Rajiv Gandhi International Airport

Delhi Indira Gandhi International Airport Hub

Goa Dabolim Airport

Gujarat Ahmedabad Sardar Vallabhbhai Patel International Airport

Karnataka Bangalore Bengaluru International Airport

Kerala

Kozhikode Calicut International Airport

Kochi Cochin International Airport

Thiruvananthapuram Trivandrum International Airport

Maharashtra Mumbai Chhatrapati Shivaji International Airport Hub

Manipur Imphal Imphal International Airport

Tamil Nadu Chennai Chennai International Airport Hub

Uttar Pradesh Lucknow Amausi Airport

West Bengal Kolkata Netaji Subhas Chandra Bose International Airport

International routes included Dammam and Frankfurt, some other routes were also operated

Previous aircraft operated

Airbus A310-300F

Boeing 747-200F

Douglas DC-3F

Douglas DC-8-73F

Cargo Operation
Today, Air Indias modern fleet of Boeing and Airbus aircraft carries just about everything.
Thats why when we think of transporting goods in and out of India, Air India is logical
choice. An option with lakhs of corporate and international enterprises have made. We have
the infrastructure and the network to ensure smooth transportation and delivery of cargo.

Air Indias cargo operations give us a capacity advantage over a network combined with 58
domestic and 29 international stations.
Internationally Air India has tied up with various foreign airlines and trucking companies.
This enables them to carry cargo between any two points on the globe we can think of.

To support their cargo operations, they have a highly skilled and experienced team of
professionals backed by their Training division of international repute to constantly upgrade
skills of our personnel.

They use the latest state-of-the-art technology for cargo activities called Logistic
Management System (LMS) for cargo sales and handling functions of import and export. The
LMS system supports EDI interface with Indian Customs. The movement of the cargo can be
tracked through LMS.

Cargo Types
Air India's Cargo operation flies everything to just about anywhere. Not very surprising,
when we consider how far and wide Indians have settled. Vast population have settled in the
Gulf, the US, UK, Africa, Far East and Australia. It is to enable them to maintain links with
their friends and families back home, and to let entrepreneurs conveniently go about their
business, that Air India has fine tuned its cargo services to their needs.
As an active member of IATA, Air India carries all types of cargo including dangerous goods
(hazardous materials) and live animals, provided such shipments are tendered according to
IATA Dangerous Goods Regulations and IATA Live Animals Regulations respectively.

Here are some of the items transported by Air India over its domestic and international routes.

Perishable Cargo
Perishable cargo shed was commissioned in 2003, spread over 2,484 sq. mtr. having capacity
of 36 aircraft pallets.

Features
Cold Room 1

Capacity (MT)

Temp. (Deg. celsius)

1-2

7.2

3-4

7.2

3.6

-20

6-9

14.4

2-10

Gen. Storage area

32.4

12-18

Personal Effects
To book unaccompanied baggage, we can contact any of Air Indias offices. For facilitating
us in Customs clearance for our unaccompanied baggage at Indian airports, we or our
representative should approach Indian Customs at the airport through their office with the
following:

Copy of Airway bill

Passenger's passport

Baggage Declaration Form (BDF), duly completed

Human Remains Shipments

Air India cargo make sure the mortal remains of the deceased are always carried with utmost
care and concern.

Besides passport of the deceased, the following documents are required for carriage of
sentimental cargo:

Death Certificate from a competent medical authority

Embalming and Packaging Certificate, Certificate issued by Embassy (Nationality of

deceased) with the deceaseds full name, age at the time of death, place of death and
photocopy of passport details.

Photocopy of cancelled passport,Police certificate.

It is necessary that the above documents are made in English, otherwise the same should be
translated in English.

Odd-Sized Cargo
If we have any odd sized cargo or heavy cargo to carry? Dont worry. Just as Air India
handles valuables and livestock, they also possess expertise in logistics to carry heavy and
odd sized.

Dangerous Goods
India being an industrial and nuclear power, Air India regularly carry Dangerous Goods such
as flammable, corrosive, poisonous and radioactive substances and varied use including
medical. Their Cargo staff is qualified under Dangerous Goods Regulations, to handle such
shipments.

 Valuables
In order to ensure security of your valuables, we have provided a container with a security
locker on wide body aircrafts. The narrow body aircrafts are also fitted with locker for
valuable cargo. In fact, the entire operation of loading and unloading is carried out under the
vigilant eyes of our Security personnel.

In order to adhere to the strictest security for transportation of cargo on our flights, we ensure
that the cargo is loaded on the flight after physical check or x-ray.

 Livestock
Over the years Air India have acquired expertise in carriage of live stock. Cattles like cows,
horses or small animals like snakes, monkeys with proper documents can be transfered for
various purposes.

Mails
Mails Means letters, packages, etc., that are sent or delivered by means of the postal system or
through flights. Also ,mails system are usually operated or supervised by the national
government, for sending or delivering letters, packages, etc.. For eg: postal system: to buy clothes
by mail. a train, boat, etc., as a carrier of postal matter.

Following are the copies of Arrival Receipt and Departure Report

Arrival Report

Departure Report

Couriers
Courier traffic is a rapidly growing market. Air India has been in the courier business
transporting small packages and documents between destinations for years.

Cargo Capacity and some Jargons

Approximate Weekly Capacity Available

Country

Capacity
Approx. 163 tons (31 flights weekly 7 to New York, 7 to Newark, 7
to Los Angeles, 3 to Toronto & 7 to Chicago. With wide trucking

Usa / Canada

network in USA to more than 50 interior points.

Approx. 138 tons (24 flights weekly 21 to London & 3 to

UK

Birmingham.)
Approx. 68 tons (18 flights weekly - 11 flights to Frankfurt & 7
flights to Paris) With wide trucking network to cover interior points in

Europe

Europe.

South Asia

Approx. 15 tons (3 flights to Dhaka)

Far East Asia

Approx. 214 tons (38 flights weekly, 11 to Bangkok, 12 to Hong

Kong, 4 to Seoul, 3 to Osaka, 4 to Shanghai, 4 to Narita.

Approx. 140 tons (32 flights weekly, 3 to Jakarta, 13 to Kuala Lumpur
South East Asia

& 16 to Singapore.)

Africa

Approx. 15 tons (3 flights to Dar-es-Salaam/Nairobi)

Middle East
Country

Capacity

Bahrain / Doha

Approx. 42 tons (7 flights weekly)

Dammam

Approx. 48 tons (8 flights weekly)

Dubai

Approx. 170 tons (28 flights weekly)

Jeddah

Approx. 84 tons (14 flights weekly)

Kuwait

Approx. 58 tons (9 flights weekly)

Riyadh

Approx. 85 tons (9 flights weekly)

Cargo Jargons
Airway Bill (AWB) : The cargo equivalent of a passenger ticket which means the
document made out by or on behalf of the shipper. It evidences the contract between the
shipper and the carrier(s) for carriage of goods over routes of the carrier.

Cargo : Goods carried by airline(s) on behalf of its customer.

 Cargo Terminal : A building or location where cargo is received, stored, Customs

cleared and prepared for delivery and delivered.

Charter Contract : A special agreement whereby carrier for an agreed operation

places at shipper's disposition the entire capacity of an aircraft.

Charterer : A person who has signed a charter contract with carrier.

Consignee : A person whose name appears on the AWB as the party to whom the goods
are to be delivered.

Consignor (Shipper) : A person whose name appears on the AWB as the party
contracting with the carrier(s) for carriage of goods.

Consignment (Shipment) : One or more pieces of cargo accepted by the carrier

from a single shipper, destined for one specific address moving on one AWB to one
consignee.

Cut-off time : The latest time cargo will be accepted for a specific flight prior to its
departure.

Destination : The ultimate stopping place according to the contract of carriage.

Embargo : Refusal by carrier for a limited period to accept goods for transportation.

 IATA : International Air Transport Association - an Association that establishes

international rules and standards for participating air carriers.

IATA member : Indicates an airline being member of the International Air Transport
Association.

Interline Agreement : A contract between two or more carriers to expedite exchange

of traffic between the parties to the agreement.

Cargo Clearance procedure

Cargo gate pass

Types of baggages and its clearance procedure

Export Baggage

Export General Cargo / Perishable Cargo

Import Baggage

Import General Cargo

Pre Shipment Procedure for Export Baggage

1.

Registration, Processing of shipping bill & pay documentation charges (Rs. 60/-).
LOCATION - EDI Centre, Room No. 29, Customs, 1st floor, Mod. II

2.

Obtain check list and compare if any modification, approach EDI Centre & amend.
LOCATION - EDI Centre, Room No. 29, Customs, 1st floor, Mod. II

3.

Book the space and obtain AWB/Carting order from the concerned airline.
LOCATION - Respective Airline's Office

4.

Obtain TSP Receipt from the Air India / AAI

LOCATION - Export Truck Dock Area, Ground Floor, Module - I

5.

Offload the Export Baggage from the Truck

LOCATION - Export Truck Dock Area

6.

Enter Export Baggage along with relevant documents (Shipping Bill, Carting Order,
Invoice, Packing List, TSP Receipt Etc.)
LOCATION - Air India /AAI Export Entry Gate of Exam. Area, Ground Floor

7.

Get entry endorsement from Air India/AAI - Truck Dock gate

LOCATION - Air India Export Entry Gate of Exam. Area, Ground Floor, Module I

8.

Obtain Custom Exam Order on the shiping bill

LOCATION - Office of Supdt/AO Customs, Export Exam Area, Ground Floor

9.

Complete Exam and obtain 'Let Export Order' from Supdt/AO Customs
LOCATION - Office of Supdt/AO Customs, Export Exam Area, Ground Floor, Module
I

10. Handover the relevant documents (Shipping Bill, AWB, Carting Order, Invoice, Packing
List, TSP Receipt etc.) alongwith the baggage to the concerned airlines / its handling
agent.
LOCATION - Customs bonded area, Export Wing
11. Cargo is unitised by Air India or concerned airlines in their respective warehouses.
LOCATION - Respective warehouse of the concerned airlines
12. Release of Export Cargo to the flight under E.G.M. as per request of airline to the
customs.
LOCATION - From the respective airline's warehouses.

Pre Shipment Procedure for Export General Cargo/ Perishable Cargo

1.

Registration, Processing of shipping bill & pay documentation charges.

LOCATION - EDI Centre, Room No. 29, Customs, 1st floor, Mod. II

2.

Obtain check list and compare if any modification, approach EDI Centre & amend.
LOCATION - EDI Centre, Room No. 29, Customs, 1st floor, Mod. II

3.

Book the space and obtain AWB/Carting order from the concerned airline.
LOCATION - Respective Airline's Office

4.

Obtain TSP Receipt from the Air India/AAI Counter

LOCATION - Export Truck Dock Area, Ground Floor, Module - I

5.

Offload the Export Cargo and bring into the examination area of General
Cargo/Perishable Cargo shed alongwith the relevant documents as the case may be.
LOCATION - Export Entry Gate of General / Perishable. Truck Dock Area, Ground
Floor, Module I

6.

Obtain endorsement on shipping bill from Air India/AAI Entry gate staff.
LOCATION - Export Entry Gate of General / Perishable shed, Ground Floor, Module
I

7.

Obtain examination order with group no.on shipping bill

LOCATION - Office of Supdt/AO Customs, Export Exam Area (General/Perishable),
Ground Floor, Module I

8.

Complete Examination by the respective Supdt/AO and obtain 'Let Export Order'
LOCATION - Office of Supdt/AO Customs, Export Exam Area (General/Perishable),
Ground Floor, Module I

9.

Handover the relevant documents (Shipping Bill, AWB, Carting Order, Invoice, Packing
List, TSP Receipt etc.) alongwith the shipment to the concerned airlines / its handling
agent.
LOCATION - Export Customs bonded area, Export Wing

10. Cargo is unitised by Air India or concerned airlines in their respective warehouses.
LOCATION - Respective warehouse of the concerned airlines
11. Release of Export Cargo to the flight under E.G.M. as per request of airline to the
customs.
LOCATION - From the respective airline's warehouses.

Import Clearance Procedure of Unaccompanied Baggage

1.

Obtain delivery order, sub delivery order and baggage delivery form, MAWB, HAWB
from the concerned airlines, break bulk agent.
LOCATION - Public waiting area of UB hall (near baggage unit)

2.

Registration and noting of baggage declaration form with customs, showing delivery

order, AWB, passport, receipt of purchage of items etc.

LOCATION - Customs counter, ground floor, new heavy shed (Near baggage unit)
3.

Obtain examination order by customs from Supdt./A.C. Customs (for Normal/Transfer

of Residence Clearance as the case may be.)
LOCATION - Baggage Exam. Hall, Baggage Unit

4.

Obtain location from AAI.

LOCATION - Baggage Exam. Hall, Baggage Unit

5.

Forwarding of baggage for examination.

LOCATION - Baggage Exam. Hall, Baggage Unit

6.

Complete customs examination and assessment of duty by customs.

LOCATION - Supdt./AC customs office, Baggage Exam Hall, Baggage Unit

7.

Pay customs duty

LOCATION - Bank Counter, Baggage Hall

8.

Obtain "Out of charge" from customs Supdt./A.C.

LOCATION - Baggage Exam. Hall, Baggage Unit

9.

Obtain bank challan from billing counter (baggage) AAI

LOCATION - Bank Counter, Baggage Hall

10. Pay AAI charges at SBI/Canara Bank/HDFC

LOCATION - SBI/Canara bank/HDFC counter
11. Pay octroi charges to MCGB
LOCATION - MCGB counter, Baggage exam. Hall
12. Obtain gate pass from AAI gate pass counter
LOCATION - Baggage Exam. Hall, Baggage Unit
13. Obtain clearance from customs gate officer and baggage delivery from AAI
LOCATION - Baggage delivery gate. Baggage Unit (Customs/AAI)

Clearance Procedure of Import General Cargo

1.

Obtain Delivery order, sub D.O., MAWB/HAWB from the concerned airlines / Break
Bulk Agent respectively.
LOCATION - Respective Airlines/Break Bulk Agent Offices

2.

Declaration Submission/Registration of BOE alongwith AWB, DO. Letter of Authority

(if any) Invoice, Packing List, Import Licence etc. at the noting section of customs:

a.

Consignment of No. Invoice Value. Direct Delivery perishable DEPB, DECC

Nature are permitted to clear through manual BOE.

b.

LOCATION : Customs Noting Section, First Floor, Mod-II

EDI Bills should be registered at EDI centre.
LOCATION - Room no. 29, EDI Centre, First Floor, Mod-II

3.

Collect 'Check List Print out' from EDI Service Centre

LOCATION - EDI Centre, First Floor, Mod-II

4.

In case of any discrepancy get it amended at EDI Centre

LOCATION - EDI Centre, First Floor, Mod-II

5.

Assessment of Duty Audit & Issuance of Examination Order by Customs

a.

For manual BOE's - Appraisal hall and Audit Section

b.

LOCATION - Room No. 3, First Floor, Module I

For EDI BOE's customs Computer Centre
LOCATION - Room No. 3, First Floor, Module I

6.

Collect the pring out of Appraised BOE from (EDI) Appraisal Counter
LOCATION - Appraisal counter at Air India/AAI, Export Area, Ground Floor, Module
I

7.

Payment of Customs Duty

a.

For manual bills - Cash counter

b.

LOCATION - Cash Counter Ground Floor, Module I

For EDI bills - State Bank of India
LOCATION - SBI Satellite Building, Ground Floor

8.

Obtain location from Air India / AAI counter. Location Counter.

LOCATION - Air India (Light / Heavy Shed). AAI (Heavy/Import Warehouse) as the
case may be.

9.

Forward the packages for Customs Examination by Air India / AAI as the case may be.
LOCATION - Forwarding Counter. Air India (Light / Heavy Shed). AAI (Heavy/Import
Warehouse) as the case may be.

10. Obtain Examination Report from the Shed Appraiser

LOCATION - Respective Examination Area of Air India/AAI Sheds
11. In case of any deviation from the Appraised value during the Examination of the goods
second check by Appraisal department / Audit Section has to be carried out.
a.
b.

For Manual BOE - Appraisal Hall, Room No. 3, First Floor, Module I
By for EDI BOEs - Computer Centre, Room No.13, First Floor, Module I

12. Pay the Difference of Customs Duty Customs

LOCATION - Cash Counter, Ground Floor, Mod-I, SBI, Satellite Building, Ground

Floor
13. Obtain "Out of Charge" from Customs Appraiser in the shed.
LOCATION - Examination Hall of the respective shed
14. Present the relevant documents - BOE, DO, AWB, HAWB to Air India/AAI Billing
Counter - Air India (Heavy)/AAI if AAI, obtain Bank Challan
15 Payment of Charges to Air India / AAI
LOCATION - If Air India pay at the payment counter - Air India (Heavy). If AAI, pay at
SBI/Canara Bank/HDFC
16. Payment of Octroi to MCGB.
LOCATION - Ground Floor, Module-II
17. Present the receipt of payment of AAI charges of Air India/AAI Gate Pass Counter as
the case may be.
LOCATION - Gate Pass Counter - Air India/AAI as the case may be.
18. Obtain Gate Pass from Air India/AAI as the case may be.
LOCATION - If Air India, Gate Pass Counter, If AAI, Delivery Gate
19. Obtain clearance from Customs Gate Officer and the Delivery of the consignment from
Air India/AAI delivery staff.
LOCATION - Respective delivery gate.

Offices Worldwide
UK & Europe
USA & Canada
Far East & South East Asia
Russia
Gulf & Middle East
India

 UK & Europe
Location

Name / Designation

Area

Office

0044-208

745 1123

Fax

Cargo Sales
Air India Ltd.
Building 557 (MW 1)
Shoreham Road West
Heathrow Airport, Hounslow
TW6 3RJ
London, UK
London

cargosales@airindiauk.com
Menzies World Cargo
Buildng 557 (MW1),
Shoreham Road West,
Heathrow Airport ,Hounslow
TW6 3RJ

Handling

London ,United Kingdom

Agent

cargosales@airindiauk.com

Tel 0049(0) 6105Mondial Airline Services

2972-0

Adress: Kurhessenstrasse 11

6105-

ZIP: 64546 Moerfelden-

2972577-

Direct

Walldorf

Onur

Line: 0049

Frankfurt

Onur.Uykiz@mondial-air.de

Uykiz

(0)

Handling

Swissport Cargo Services

Agent

Deutschland GmbH

+49-

219787146

Cargo City South, Building

558C,
60549 Frankfurt-Airport,
Germany.
Import/Export Supervisor
( Swissport )

21979743

(0)69

Mr. Dirk Dietrich

Dirk.Dietrich@swissport.com

+49-

Shift Leader Export

(0)69

Fra.Cargoexp2@swissport.com

219797141

Shift Leader Import

+49-

Fra.Import@swissport.com

(0)69

219797172

Mr G Attia
Cargo Sales Manager
Air India
Fret- 10 rue du Pav- Fret 5
- B.P 11325 Tremblay en

Paris

France-

4862

95705 Roissy CDG Cedex.

3454 /

4862

3455

7004

g.attia@airindia.fr

0033-1

M/s WFS - France Handling

10 rue du Pav- B.P 18353-

7003

95706

8952 /

Roissy CDG Cedex

8953

Handling

fh-export2@france-handling.fr

7003 8800

7003

Agent

opsimport@france-handling.fr

to 8807

8965

0033-1

USA & Canada

Location

Name / Designation

Area

Office

Fax

New York

Air India, 570 Lexington Avenue,

001-

407

407

15th Floor, New York NY 10022 USA

212

1368

1416

Air India Cargo Sales

001-

632

244

718

0132

0847

001-

244

656

718

0153

4240

Cargo Officer

001-

804

Air India Ltd.

973

2800

Cargo Bldg 75 Room 203 B

N. Hanger Road Cargo Area D
JFK International Airport
Jamaica, NY 11430 USA
fknuth@airindiausa.com
Import/Export/Customer Svc.
Mr Dilip Patel

286
8404

340-3 Airis drive

Newark, NJ 07114 USA
Newark

dpatel@airindiausa.com
Cargo Airport Services
340-B Airis Drive
North Area Air Cargo

001

804

620

Newark Liberty Int'l Airport

973

2800

0623

Suite 2425 Chicago,

001-

782

782

IL 60602

312

8761

6501

tdempsey@airindiausa.com

001-

917

917

ordcargo@airindiausa.com

773

2061

2049

Handling

Newark, NJ 07114

Agent

sas.cascargo@casusa.com
33 North Dearborn Street,

Chicago

Mr Tom Dempsey
Dist Cargo Sales Mgr-Midwest
Air India Ltd.
516 Express Center Drive
Chicago Illinois 60666

Alliance Ground International

516 Express Center Drive
Chicago, Illinois 60666.

686

Mr. Mike Bordenkircher - Mgr.

5840

Handling

MBORDENKIRCHER@allianceground.co

001-

Extn.

896

Agent

773

3870

Terminal 5, Room UL 220,

686

Chicago

O'Hare International Airport,

1460

Airport

Chicago, IL 60666.

001-

686

686

Office

ord@airindiausa.com

773

1435

1461

Amit Chhaya
Cargo Sales Representative
Air India Ltd.

Toronto

6500 Silverdart Drive,

405

Suite 254

2160

Mississauga ON L5P 1B2, Canada

001-

Extn

405

yyzcargo@airindiacanada.ca

905

210

2169

Office

Fax

Far East & South East Asia

Location

Name / Designation

Area

Air India Cargo Sales Office

Cargo

3F Osaka Kokusai Bldg.

Sales Mgr:

62645

6264

3-13 Azuchi-machi,

00-816

948

5998

Osaka
CARGO

2-Chome Chuo-Ku
Osaka 541 0052, Japan

Working Hours:
0900 hrs - 1730 hrs
(Mon - Fri except National Holidays)
Lunch Break 1200-1300 hrs
osacargo@airindia.co.jp
CKTS Co. Ltd
Export Cargo Bldg. No. 1,
CARGO

1-Banchi

HANDLI

Senshukuko-Minami,

Import &

NG

Sennan City

Export:

45650

4565

AGENT

Osaka 549 0021, Japan.

00-8172

51

056

Room 5038,
Passenger Terminal 2 ,
Narita Intl airport,
Aza Furugome,
Narita -Shi,
Chiba 282-0004
Working Hours:
0900 hrs - 1730 hrs

Cargo

(Mon - Fri except National Holidays)

Sales/Rese

476-

476-

Tokyo

Lunch Break 1200-1300 hrs

rvation:

34826

3482

CARGO

tyocsm@airindia.co.jp

00-81

64

476-

476-

32-

32-

3462

3556

CARGO

M/s. JAL Cargo Service Co., Ltd.

Export:

HANDLI

JAL Cargo Bldg.

00-81

476-

476-

NG

Narita Int'l Airport, Narita,

Import :

32-

32-

AGENT

Chiba 282-0021.

00-81

3324

3298

Seoul

702, Shina Building,

00-822

75287

752

CARGO

39-1 Seosomun-Dong,

30

5438

Jung-gu,

75287

Seoul-100-752.
icncargo@hanmail.net
jackie@airindia.co.kr

32

GSA - City
ABDA CARGO INTERNATIONAL
CO., LTD
Wall Street Tower Office Room
No.2106
21st floor ,33/112 Surawongse Road,
Suriyawongse , Bangrak,
Bangkok 10500 Thailand
Bangkok

anthony.see@abdabkk.com

CARGO

pornvarin@abdabkk.com

00-66

26326

2632

886

6887

777 Moo 1,
Nong Prue Bang Phli,
Samut Prakan 10540
CARGO

Thailand.

AIRPORT

cgoduty@bfsasia.com

8470
00-66

07437

Airport Cargo Office Address

301 Building, Room 410
Freezone Suvarnabhumi Airport 999
Moo 7 RatchathewaBangphli,

21342

Samutprakan10540 Thailand

305

chookiat@abdabkk.com

21342

2134

306

2307

2522

2522

4203

2261

operation@abdabkk.com

00-66

Mr Benny Singh
Sales Manager
Air India Ltd
Unit No. 4401, Hope Well Centre
Hong

183 Queens Road

Kong

Wanchai, Hong Kong

CARGO

salmgrai@flyairindia.com.hk

00-852

2949
7680
2949
Export:

7638

00-852

2949

00-852

7641

00-852
Import :

2949

00-852

7788

Asia Airfreight Terminal

00-852

2949

10, Chun Ping Road,

Cargo

7772

Hong Kong International Airport,

Tracing

HANDLI

Lantau, Hong Kong

Supervisor

NG

ai_group@aat.com.hk exp_doc@aat.co

2949

2215

AGENT

m.hkwilliam_chan@aat.com.hk

00-852

7680

0800

Air Abda(s) Pte Ltd.

Singapore

Room 234-236,2nd Storey,

General

SATS Airfreight Terminal,

Sales

105 Airport Cargo Road,

65432

Cargo

Singapore - 819462

290

Agent
EXPORT

reservations@air-abda.com.sg

00-65

65422

6543

00-65

152

2296

00-65
SATS Airport Services Pte. Ltd.

65418

HANDLI

20 Aiport Boulevard Singapore 819659

330

NG

PO Box 2 Singapore Changi Airport

00-65

AGENT

Singapore 948141

00-65

65418

6543

IMPORT

SATS_DMImportOAL@sats.com.sg

00-65

328

0089

Shanghai

1002 OOCL Plaza

Manager-

CARGO

841 Yanan (M) Road

China

62473

5298

Shanghai 200040, China

00-8621

765

6798

vj.malkani@airindia-china.com

(direct)

52985
698
Air India Cargo Sales Office

(Extn.

1002 OOCL Plaza

00-8621

108)

841 Yanan (M) Road

Shanghai 200040, China.
jasonjiang@airindia-china.com

00-8621

52985

5298

698

6798

China Eastern Airlines

Room 505, Gate 25

68339

HANDLI

Pudong Airport, Shanghai

218

NG

PR China 201207.

00-8621

68339

6833

AGENT

hqlin@ceair.com

00-8621

220

9280

Russia
Location

Name / Designation

Area

Office

Mr Anil Warman - Apt. Mgr.

R.No.482, 3rd Floor,
Domodedova Airport,
Moscow Region 142 015, Russia.
Office Timings:
During flight timings on flight
days
S14 - Mon/Wed/Fri/Sat
0500 hrs - 0900 hrs
W14 - Mon-Tue/Wed-Thu/FriSat/Sat-Sun
2100 hrs - 0200+1 hrs
airindiamoscow.airport@gmail.co
Moscow

968906274
007

Fax

Gulf & Middle East

Location

Name / Designation

Area

Office

Fax

6327376

Air India Cargo Sales Office

Bader Tower, Mezzanine Floor
PO Box 46889, Airport Road
Abu Dhabi, UAE.

Country

Abu Dhabi

airindia@emirates.net.ae

Manager

& Al Ain

airindia@eim.ae

00-9712

6334766

00-9712

5054039

Bldg.,

00-973

17229677

Phase II, 4th Floor, Manama,

00-973

17223848

Bahrain.

00-973

17223849

bahai@batelco.com.bh

00-973

17223850

Abu Dhabi Cargo Company.

HANDLIN

PO Box 114966, Abu Dhabi

G AGENT

cgohub@adcc.adac.ae
Air India, PO Box 11671,
C/o. M/s. Yusuf Bin Ahmed
Kanoo, (GSA) Commercial

Bahrain

17214898

ManagerAirline Centre, P.O. Box 298

E.Provinc

King Abdul Aziz Road,

e:

Al Khobar -31952

00-96613

8820834

Saudi Arabia.

00-96613

8821824

dmmrz@airindia-sa.com

00-96613

8821825

8820627

dmmrz@airindia-sa.com

00-96613

8821824

8878412

HANDLIN

King Fahd Int'l Apt.,

00-96613

8845011

8845010

G AGENT

Dammam,Saudi Arabia.

Dammam

Air India Cargo Sales Office

Airline Centre, P.O. Box 298
Al Khobar - 31952,
Saudi Arabia.

otherairlines@yahoo.com
Airline Centre Building,
Wolkswagon Roundabout,
1st floor, PO Box 363,
Doha, Qatar.

Manager
:

Doha

Dubai

icdoha@qatar.net.qa

00-974

44426889

airindia@qatar.net.qa1

00-974

44324111

4321134

Dubai International Airport

Station

Airport Office Timings:

Manager

1830pm -0230am

(All days )

00-9714

2161845

00 9714

icmgrdxb@gmail.com

00-9714

2161846

2200789

GSA - DNATA
Air India Cargo sales
Room No. 3020, FJI,
Dubai cargo Village,
Dubai PO Box 1701,
HANDLIN

UAE.

00-9715

09508074

G AGENT

iacgodxb@emirates.net.ae

00-9714

2822068

2822913

00-9716

5613801

5626018

GSA - Arabain Travel Agency

Air India Cargo Sales Agent,
PO Box 1477, Sharjah, UAE.
Sharjah

cargo@atauae.com
Air India Cargo Office
Kanoo Freight (GSA-Air
India)
Kanoo Bldg., PO Box 812,
Jeddah-21421, Saudi Arabia.

2632959
Jeddah

kanoo-ai@jed.kanoosa.com

00-9662

Extn: 132

2632922

Saudi Cargo CC 736, JeddahHANDLIN

21231,

G AGENT

Saudi Arabia.

00-9662

6842251

Room No 12, Ground Floor,

Al Alamiya Complex,

Kuwait

Farwaniya Dajeej,

Cargo

Kuwait.

Manager:

hotcargo@gmail.com

00-965

24315538

24315589

P.O. Box 962,

PC 100,
Opp. Central Bank,
Muscat,
Sultanate of Oman
Timings: 08.30am to 05.30pm
Lunch time: 1.00pm to 2.00pm
(Sat to Thu)

Muscat

Weekly Off: Friday

Country

bp.kulkarni@airindia.in

Manager:

ialmct@omantel.net.om

00-968

24762141

00-96611

4786409

4779924

Kanoo Tower,
Abdulaziz Road
PO Box 753,
Riyadh 11421, Saudi Arabia.
Riyadh

ruhrzai@airindia.in

Export
Saudi Arabian Airlines,

00-9661

Handling

King Khaled International

Import

2221665

2221171

Agent

Airport, Cargo Complex.

00-9661

2221069

2221180

Working hours

IMPORT
Normal Working
1000 Hrs. to 2200 Hrs.
Issue of Location-slips cum Bank Challan

1000 Hrs. to 1930 Hrs.

Forwarding for examination

a) General Cargo

1000 Hrs. to 1930 Hrs.

b) Unaccompanied Baggage

1000 Hrs. to 1930 Hrs.

Payment of AAI Charges

1000 Hrs. to 2200 Hrs.

Issue of Gate Pass

1000 Hrs. to 2130 Hrs.

Delivery of Cargo

1000 Hrs. to 2200 Hrs.

EXPORT
Normal Working Hours

1000 Hrs. to 2200 Hrs.

Bank

1000 Hrs. to 2130 Hrs.

Customs

1000 Hrs. to 2200 Hrs.

Recess

1300 Hrs. to 1330 Hrs.

Service beyond normal working hours

2200 Hrs. to 1000 Hrs.

On Sunday/holidays, services may be availed on payment of prescribed MOT Charges

subject to Customs permission

Conclusion
Though the Passenger revenue constitute major share in Air India revenue stream, Air India
cargo revenue is growing at consistent rate. Cargo and freight have 5.4% of total share in
revenue where as mail and exchange revenue constitute around 0.4% share in total revenue.

Low oil prices and better yields than the passenger segment make the cargo sector an
attractive business. But Indias infrastructure needs to improve, says Venky Sanjeeva, Senior
Director & Head, Transportation, Unisys India.

Air Indias experience in cargo industry has not been pleasant. The comapany didnt succeed
in the cargo space. There is demand in the Indian

market but factors such as the

infrastructure, policies, processes that enable it, needs to improve. And we know that the
government has tried to set it right. There is a cargo promotion board that is being set up. It
will help frame policies to improve cargo. But the supply chain is long. There are multiple
agencies, custom operators, forwarders and airlines. It is a long chain. It is the technology

that needs to be leveraged to bring efficiency. Infrastructure is the largest challenge in the
Indian context for building cargo. Air India need systems that enable management of cargo
electronically. There is a huge cost to loading papers and to seek approval to move a piece of
cargo. Using paper is highly inefficient.

There is a quantum shift from five years ago. Many initiatives are being taken globally in
air cargo industry. One of them is the e-trade initiative pursued by airlines worldwide. It
helps airlines completely eliminate paper. There are carriers in North America who are
implementing e-trade. This will help a newbie to take advantage of the efficiencies in the
supply chain through technology and establish its business on a stronger footing. Air India
should take advantage of these new developements as early as possible to be aquire
predominent share in cargo market.

Again there are other emerging technologies in this sector that Air India shoul take advantage
of. There are tracking mechanisms through RFID (radio frequency identification) that allows
airlines and other constituents of the entire supply chain to track their cargo accurately.
Earlier, if there was a consolidated piece of cargo with 10 pieces, five in orgin and five in
transit, you wouldnt know which five is where. Through RFID you would know that. These
types of technologies are very important to improve efficiency.

Another advantage of RFID is that today a lot of input of data is done manually. Again RFID
cal allow Air India in its warehouse to capture that without manually doing it. This helps in
increasing speed and accuracy. Earlier, airport authorities wouldnt allow certain frequencies
of RFID to be used. Some of them have been solved due to technology. The ability to use
RFID is no longer a challenge. Now passengers will be able to put RFID tags on their bags.
Also, earlier cost of a RFID chip was high. It is now within a level that is acceptable to the
industry.

In the Air Indias context, this is very important given the congestion in its cargo terminal. In
Mumbai, a shipment comes from Europe in 10-11 hours and it could take another 12 hours to

take it out. So a congestion-kind of situation can be well managed by giving timely

information.

Import
1

Receiving of Import cargo from Airlines and Deunitization / destuffing.

Release of special cargo such as Human Remains /Human eyes / Life Saving Drugs /
Newspapers/Magazines / Newsreels / Live animals / Perishables / Diplomatic mail and
urgent import shipments subject to Customs permission.

Export
1

Acceptance of Customs cleared Export Cargo in bonded Area.

Unitizaion of Export Cargo on behalf of Airlines

Release of ready for carriage Export Cargo to Airlines.