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Interview 1: Samsung User Experience Research
Interview 1: Samsung User Experience Research
1. So
can
you
tell
me
who
do
you
share
the
household
with
(if
anyone)?
My
brothers
(14
and
23)
and
my
parents.
3.
Do
you
use
the
kitchen
a
lot
or
does
any
other
member
of
the
household
use
it
frequently?
About
average
use,
but
my
mother
does
most
of
the
cooking.
5.
What
are
the
common
acIviIes
you
encounter
in
your
kitchen
environment?
Using
the
microwave
or
geMng
something
from
the
fridge
7.
Do
you
hold
social
events
within
your
home?
How
does
this
change
the
kitchen
environment?
The
kitchen
is
mainly
used
for
cooking
at
social
events,
the
actual
dining
is
done
in
the
dining
room
due
to
a
lack
of
space
in
the
kitchen.
8.
Since
you
have
been
living
here,
have
you
refurbished
or
personalised
your
kitchen
environment?
Yes,
complete
refurbishment
9.
Could
you
tell
me
about
the
refurbishment?
What
changes
took
place?
Any
implicaIons
or
parIcularly
easy
Imes
you
had
when
the
kitchen
was
under
construcIon?
New
cupboards,
completely
new
appliances.
There
weren’t
a
lot
of
implicaIons,
since
it
was
a
bespoke
kitchen.
InstallaIon
took
about
2
days.
10.
Did
you
find
that
the
kitchen
design
had
to
be
fi[ed
around
the
appliances,
or
was
it
the
appliances
which
fi[ed
in
with
your
kitchen?
Appliances
were
fi[ed
to
the
kitchen
in
a
logical
way.
Microwave
and
fridge
close
to
the
table.
Hobs
and
other
appliances
well
spread
out
for
maximum
workspace.
12.
In
relaIon
to
other
rooms
in
the
house,
did
the
kitchen
receive
a
higher
or
lower
budget
for
refurbishing.
Higher
budget
13.
Is
this
a
one
off
thing,
or
do
you
constantly
adjust
the
kitchen?
One
off
thing
Ok,
now
to
focus
more
on
the
appliances,
being
the
oven
and
fridge;
14.
Focusing
on
your
oven
and
fridge/freezer
appliance,
can
you
remember
where
you
purchased
them
from?
Oven:
Novi,
Fridge:
Mille
15.
Was
there
any
parIcular
reason
for
this?
Reliability
of
the
brands.
16.
What
made
you
purchase
into
the
brand?
What
feature(s)
sold
the
appliance
to
you?
Reliability
and
brand
image
17.
Have
you
encountered
any
problems
with
either
appliance?
Could
you
specify
these?
Hob
is
a
reflecIve
glassplate,
hard
to
clean.
18.
How
do
you
adapt
to
these
problems,
if
you
can
that
is?
Scrub
harder.
19.
In
an
idea
world,
what
would
the
oven
and
fridge/freezer
offer
you
to
make
your
life
more
convenient?
Your
response
does
not
need
to
be
feasible?
AutomaIc
microwaving
(scan
product
and
automaIc
seMngs).
Door
storage
of
small
bo[les
20.
Could
you
describe
to
me
your
typical
return
from
grocery
shopping
as
of
when
you
walk
into
the
kitchen?
Groceries
in
the
car
get
carried
into
the
uIlity
room,
and
sorted/put
in
their
place.
21.
Do
you
have
any
implicaIons
when
puMng
your
goods
away?
Not
that
I
can
think
of.
25.
Do
you
cook
on
behalf
of
yourself
or
for
the
complete
household?
Usually
for
myself.
26.
What
are
your
main
concerns
and
problems
you
encounter
when
cooking?
Storage
and
organizaIon
of
the
working
surface
and
tools.
27.
Do
you
ever
alter
the
seMngs
on
your
fridge
and
oven?
Do
you
understand
how
to?
No,
but
my
mother
does
alter
the
oven
seMngs
depending
on
her
cooking.
28.
Have
you
recently
seem
any
oven
or
fridge
appliances
which
have
‘caught
your
eye’?
Could
you
name
these
if
any?
American
fridge
where
you
can
take
out
bo[les
without
opening
the
full
door.
InducIon
hobs
Microwave
ovens
with
more
presets
(bad
experience
with
these)