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TeamViewer Remote Control Brochure en
TeamViewer Remote Control Brochure en
Remote support
Server administration
Remote access of unattended
computers or servers
Home office
File transfer over the Internet
exchange and 256-bit AES session encryption. Even chats and video calls
are end-to-end encrypted.
VPN
Remote printing
Spontaneous Support
with TeamViewer
You want to provide support effortlessly? Well show you how.
What you do
Establishing a connection
Ask your partner for the TeamViewer ID (see image on right). Enter it in the Partner ID
field. Click on Connect to partner and enter the partners password in the next dialog to
establish the connection.
additional costs!
safe mode.
You
always have all the connection logs and comments on any support
session available, e.g. for billing
Your team
shares a database containing all of the important computers and
TeamViewer API
Secure!
TeamViewer offers you the best possible quality
namely online-banking quality. RSA 2048-bit public/
private key exchange and AES 256-bit session
encryption ensure that absolutely no one can view your
session data.
Two factor authentication adds an additional security
layer to protect TeamViewer accounts from unauthorized
access and allows you to get HIPAA and PCI ready.
Certified!
Qualitts-Siegel
Bundesverband der
IT-Sachverstndigen
und Gutachter e.V.
Excellent Software
at fair prices
You only pay once for permanent use of your license
Licensing models
Business
Premium
Corporate
1 (expandable
installations)
unlimited
unlimited
3 (expandable
channels)
unlimited
unlimited
unlimited
Number of hosts
Service queue
Central device management
Central user management
Connection reports
Session handover
TeamViewer Portable and browser-based connections
TeamViewer MSI package
Priority support (12 months)
TeamViewer Overview
scope of performance
Compare and see for yourself TeamViewers range of features
and performance.
General Features
A complete solution for all scenarios:
remote maintenance, meetings, video
conferences, presentations, and access
to remote computers or servers. A
single software solution for support,
administration, sales, teamwork, home
office, and training purposes in real time
Remote Control
Meetings / Presentations
Schedule and organize meetings
Simple scheduling of meetings with
the integrated TeamViewer button in
Microsoft Outlook
Send invitations with corresponding
session data via your email client - easy
participation
Starting meetings is possible even
without participants - for optimal
preparation
Meetings, video calls, and
teleconferences can be started with a
click; simple and spontaneous
Door lock for online meetings provides
additional access control of invited
participants
Module
Customer modules (QuickSupport,
QuickJoin) can be used without
installation, no administrator rights are
required
Link the customer module
(QuickSupport) with your computers &
contacts list: your partners appear in
your Computers & Contacts list after
opening the customer module, and you
can connect to them without exchanging
ID and password
Exchange chat messages via the
customer module (QuickSupport), even
before a connection is established. Your
customers can thereby provide details
or report problems immediately without
needing to contact you via telephone
User-defined exclusion of liability
(disclaimer) possible in the customer
module (QuickSupport), which the
partner must accept prior to a connection
Separate customer module (QuickJoin)
for easy use in online presentations and
meetings
Permanent access to unattended
computers/servers (use the free
TeamViewer host module). Add it to your
Computers & Contacts list (with ID and
password) in order to connect with a
single click
Enable a sponteneous support request
and automatically generate a service
case via the TeamViewer Host module
Management Console
Web-based administration
Comprehensive user management
for creating, editing, disabling, and
password management of each
TeamViewer user in your company
Central setting policies to apply,
distribute, and even enforce settings for
all of your TeamViewer installations
Group sharing: Contact groups can be
shared with other TeamViewer users
Comprehensive reporting functions of
all connections to serve as the basis for
your precise billing
Web-based connections over the
Computers & Contacts list
Service Queue: All service cases
are collected in a service queue and
identified based on a session code. They
can then be organized in your team.
Session codes replace TeamViewer IDs
and passwords
Save customized customer modules in
your Management Console and send an
individual link to your customers. You can
change your design in your Console at
any time. Your customer automatically
receives the newest TeamViewer version
during download
TeamViewer API
Security
Automatic, randomly generated
passwords allow secure, one-time
access
Security in home-banking quality (SSL):
RSA2048 public/private key exchange
and AES 256-bit session encoding
End-to-end encryption for all chat and
video
Program options can be protected with
a password or changes can be explicitly
reserved for administrators only
Block unwanted access via the blacklist,
explicit permission is possible via the
whitelist
Lock the remote computer (e.g. server)
automatically when closing the
connection (optional and adjustable)
User-definable idle session timeout limits
Remote logout of your TeamViewer
user account: You can see all active
user account logins in the TeamViewer
Management Console. End them
remotely, if you have forgotten to log out.
This prevents unauthorized access to
your account
A master whitelist as part of setting
policies to manage permissions for
multiple devices at once
A security-oriented company, certified
in accordance with the Quality
Management Standard DIN EN ISO 9001
Quality seal of the Federal
Association of IT Experts and
Consultants (Bundesverbandes der
IT-Sachverstndigen und Gutachter e.V.)
(maximum point score)
The software is uniquely identifiable
using code signing from VeriSign
TeamViewer has been authorized for use
at banking locations based on security
testing by Fiducia IT AG
Two Factor Authentication: generate a
security code with your smart mobile
device. Both the code and the password
are requested during login. (Activation in
the Management Console, meets HIPAA
and PCI DSS requirements)
Usability
Investment security
Availability
Redundant, distributed high-availability
network
Due to many millions of installations,
possible problems show up immediately
and can therefore be corrected
immediately
24/7 monitoring of all critical components
Performance
AddOns / subscription
(optional)
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USA / Canada
Telephone +1 800 951 4573
UK
Telephone +44 (0)20 809 97265
Australia
Telephone +61 (0) 8 7325 6900
New Zealand
Telephone +64 (04) 974 7292
E-mail sales@teamviewer.com
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