Xperia M5/E56 Battery Lock Test in CS Repair Center

Contents
1

Purpose ................................................................................................
..................................................... 2

Failure Phenomenon ................................................................

................................................................. 2

Validating the Battery Lock claim ..........................................................................

................................
2

Purpose
The purpose of this document is to describe the failure phenomenon of Battery Lock
issue, and also the way to release the battery lock.
Also, in the document, it provides the procedure for validating the customer returned units
with the claim as Cant Power On or Phone switches off automatically which are very
likely caused by the Battery Lock issue.

Failure Phenomenon
Phenom
When the battery lock issue happens, the phone runs into the failure which would be
interpreted by users as Phone powers off automatically in a sudden, and Phone Cant
Power on.
When battery lock issue happens, to operate the powered-off
powered off phone with
wit the following
options, the phone cant be switched on still:
1) Press
ress the power key
2) Press
ress HW reset key for 10 seconds,, and then press power key
3) Press power key and volume up key for 10 seconds, and then press power key
The only way to release the battery lock is to get phone connected to the charger through
USB cable,, and then press power key.
key

Validating the Battery Lock claim

The battery lock issue happens with the weaker battery which has less immunity to the
radio signal at the low frequency.
The way to reproduce this failure in the phone level is also used as the customer claim
validation method in the CS center to confirm the return of Phone Cant Power On or
Phone Turns off Automatically is caused by the Battery Lock issue.
1) Test Set-up
up
We use the Self Internal Radio Signal Interference test to validate the battery lock issue.
By utilizing the embedded Engineering Test mode in the phone software to request the

phone unit to transmit the maximum power at the requested radio band and frequency,
frequenc we
could reproduce the failure in the phone equipped with weaker battery.
When phone is transmitting the maximum power and stays on the table, once the battery
lock mechanism is triggered, phone will shut down in a sudden automatically.

2) Test Procedure

Step 1 Enter in Engineering Mode

Switch on the phone, and input the

combination key *#*#3646633#*#* (is
equivalent to *#*#ENGMODE#*#*) on the
dial pad to get into the Engineer Mode
embedded in the phone software.
Note: test could be done without the
t SIM
card.

Step 2 Select RF De-sense

De
Test

When entering into the Engineer Mode,

select the option RF De-sense
De
Test

Step 3 Select TX Test

In the RF De--sense Test, select the TX
Test, and LTE telephony technology to
trigger the phone self internal radio signal
transmittance by adjusting the requested
test parameters.
You will be forced to get into Flight Mode.
Press OK.

Step 4 Set up the test parameters

In the TX Test set-up
set
menu, adjust the
requested test parameters and
corresponding values for Band, UL
Bandwidth, VBR Length, and Power
Level (dBm) in accordance to the product
variant setting listed in the table below

Band
UL
Bandwidth
VRB Length
Power
Level(dbm)

Gina
E5603
E5633
E5653
E5663
8
5M

Rex
E5606

Samba
E5643

5
5M

5
5M

25
23dbm

25
23dbm

25
23dBm

Step 5 Press Start to transmit the radio

signal
Once the parameters are accurately set up,
press the START button on the screen to
get phone unit start to transmitting the
requested radio signal at the requested
frequency and power level.

Note: if you do the test with SIM card, you

would be requested to Reboot modem.
Press Reboot

Please ensure that the phone radio starts

successfully. Once the modem is activated
successfully, the success message START
Command Succeeded will pop-up
pop
on the
screen.

Step 6 Check the Battery Lock

When phone is transmitting the signal, put
thee phone on the table. Monitoring the
screen status whether or not it keeps
showing up for 2 minutes (test time is 2
minutes, you could first set the phone sleep
after 2 minutes in activity).
activity
If Battery Lock issue happens, phone will
shut down immediately and
a screen becomes
black. Long press the Power Key to verify
whether phone is really off.
If phone succeeds the test, the screen will
keep still on during the test.
test
Note: when putting the phone on the table,
please avoid putting any metal material
around the phone within 50cm, which
means the phone need 50cm keeping-out
area without any object containing metal

around/above the table (such as PC, laptop,

instrument, etc.),
etc.) desk top surface also
should not be metal but table legs can be
metal. The metal material will distort the
test result.
And to restart the phone after battery lock
issue, a USB cable with wall charger needs to
be connected to the phone.