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Management MCQ
Management MCQ
Correct answer:
a) Figurehead, leader and liaison
Feedback:
Interpersonal roles reflect the need to communicate with stakeholders and act as
a point of reference for those seeking guidance and leadership from the organis
ation. Thus, figurehead, leader and liaison cover the key interpersonal roles.
Page reference: 12-13
Question 5
At what level of an organisation does a corporate manager operate?
You did not answer the question.
Correct answer:
d) Top level
Feedback:
Corporate managers devise strategic direction and operate at the apex of the org
anisation.
Page reference: 17-18
Question 6
What is the guiding principle behind New Public Management?
You did not answer the question.
Correct answer:
b) Introducing private sector business principles into the public sector
Feedback:
New Public Management seeks to introduce private sector business methods into th
e public sector.
Page reference: 19-20
Question 7
Which one is not a recognised key skill of management?
You did not answer the question.
Correct answer:
d) Writing skills
Feedback:
Writing skills are important but not necessarily one of the most important attri
butes that managers require to operate effectively. Effective management is more
likely to require good human, conceptual and technical skills.
Page reference: 21-22
Question 8
Which of these is not part of the recognised challenges for modern managers?
You did not answer the question.
Correct answer:
a) Micro-managing the workforce
Feedback:
Modern managers often rely on workers to take initiative, self-manage and make d
ecisions. Consequently, micro-management is not one of the challenges modern man
agers should face.
Page reference: 24-26
Question 9
Who of these is the entrepreneur?
You did not answer the question.
Correct answer:
b) James Dyson
Feedback:
Barack Obama is US President, Damien Hirst is an artist and Mo Farah is an athle
te. James Dyson is an entrepreneur famous for his innovative vacuum cleaners.
Page reference: 22
Question 10
What is a social enterprise concerned with?
You did not answer the question.
Correct answer:
d) Running a business to create social benefits
Feedback:
Social enterprises differ from private, commercial enterprises because the aim i
s to maximise social value rather than make a profit.
Page reference: 22
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Chapter 4: Multiple choice questions
Results
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Question 1
To what does authority refer?
You did not answer the question.
Correct answer:
b) The power to command and direct
Feedback:
Authority is underpinned by the right to command and direct subordinates.
Page reference: 114
Question 2
What one of these is not a recognised type of authority?
You did not answer the question.
Correct answer:
d) Supplier
Feedback:
Suppliers do not have formal authority in an organisation.
Page reference: 115
Question 3
From what does a chain of command extend?
You did not answer the question.
Correct answer:
b) Top to bottom
Feedback:
Chain of command is traditionally top to bottom.
Page reference: 116
Question 4
What is the optimal span of control?
You did not answer the question.
Correct answer:
d) None of the above
Feedback:
There is no generally recognised optimum.
Page reference: 118
Question 5
Enhancement of job satisfaction and productivity are key characteristics of whic
h theoretical perspective of work design?
You did not answer the question.
Correct answer:
d) Socio-technical systems
Feedback:
Socio-technical systems emphasise worker welfare in the form of job enrichment a
nd motivation.
Page reference: 130
Question 6
What one of the following is not a characteristic of the job characteristics mod
el?
You did not answer the question.
Correct answer:
c) Reward
Feedback:
Rewards do not feature as part of the job characteristics model.
Page reference: 130
Question 7
As what is ensuring that one individual does not carry the burden of a whole wor
k task referred to?
You did not answer the question.
Correct answer:
a) Work specialisation
Feedback:
Work specialisation is designed to ensure that work is demarcated in proportion
to workers' ability to carry it out.
Page reference: 131-132
Question 8
What is a Gantt chart a type of?
You did not answer the question.
Correct answer:
b) Work schedule design
Feedback:
A Gantt chart graphically represents a work schedule timeframe.
Page reference: 133
Question 9
How do you call a system that allows workers to work part of the week from home?
You did not answer the question.
Correct answer:
d) Telecommuting
Feedback:
Working part of the week from home is termed 'telecommuting'.
Page reference: 135
Question 10
What work arrangement is referred to as Flexitime?
You did not answer the question.
Correct answer:
d) They choose the start and finish time within set parameters.
Feedback:
Flexitime offers flexibility in the start and finish time for workers in agreeme
nt with management.
Page reference: 134
Chapter 5: Multiple choice questions
Results
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Question 1
According to the Five Factor model, 'extraversion' as a personality type is char
acterised by what type of people?
You did not answer the question.
Correct answer:
d) Assertive and sociable
Feedback:
'Extraversion' is characterised by out-going, sociable and assertive people.
Page reference: 154
Question 2
What does situational theory of leadership emphasise?
Feedback:
Transactional leaders are characterised by their skills in guiding, mentoring an
d motivating.
Page reference: 168
Question 10
What is the term for power derived from status or position in an organisation?
You did not answer the question.
Correct answer:
d) Legitimate
Feedback:
Legitimate power is associated with status or position in an organisation.
Page reference: 170
Chapter 6: Multiple choice questions
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Question 1
When a manager monitors the work performance of workers in his department to det
ermine if the quality of their work is 'up to standard', this manager is engagin
g in which function?
You did not answer the question.
Correct answer:
b) Controlling
Feedback:
Monitoring of workers' performance is a form of control.
Page reference: 187
Question 2
What do you call the understanding of a dominant culture before choosing a suita
ble control system?
You did not answer the question.
Correct answer:
c) Clan control
Feedback:
Clan control is a feature of understanding the formation and processes of a domi
nant culture.
Page reference: 188
Question 3
What is the first step in a control process?
You did not answer the question.
Correct answer:
d) Set standards
Feedback:
Setting standards is always the first step in a control process so that actual p
erformance can be measured against those set standards.
Page reference: 189
Question 4
What is the weakest form of control?
You did not answer the question.
Correct answer:
c) Post-control
Feedback:
Post-control is a case of 'shutting the barn door after the horse has bolted'. I
t is reactive and ineffective.
Page reference: 189
Question 5
Improving quality through small, incremental improvements is a characteristic of
what type of quality management system?
You did not answer the question.
Correct answer:
d) Kaizen
Feedback:
Kaizen is an incremental approach to improving quality.
Page reference: 194
Question 6
Where was Total Quality Management first developed?
You did not answer the question.
Correct answer:
c) Japan
Feedback:
Feedback:
Control systems need flexibility to adapt to change, have to be accurate for eff
ectiveness, be operational over a defined timeframe, and deliver objective outco
mes.
Page reference: 209
Chapter 7: Multiple choice questions
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Question 1
What are characteristics of a programmed decision?
You did not answer the question.
Correct answer:
d) Routine and non-complex
Feedback:
Programmed decisions are ones that crop up regularly and there is a well- known
means of dealing with them. They are routine in nature and usually relatively si
mplistic.
Page reference: 226
Question 2
Of what is an investment decision an example?
You did not answer the question.
Correct answer:
d) Non-programmed decision
Feedback:
Investments are risk bearing and, therefore, are a non-programmed decision.
Page reference: 227
Question 3
What is not an assumption underpinning the rational decision making model?
You did not answer the question.
Correct answer:
a) Incomplete information
Feedback:
The rational decision making model assumes complete information is available.
Page reference: 228
Question 4
Simon (1960) is associated with what type of decision making model?
You did not answer the question.
Correct answer:
d) Administrative
Feedback:
The approach developed by Simon has an emphasis on administrative processes.
Page reference: 232
Question 5
What is the term for decisions limited by human capacity to absorb and analyse i
nformation?
You did not answer the question.
Correct answer:
c) Bounded rationality
Feedback:
The limited capacity of humans to absorb and analyse information is termed 'boun
ded rationality'.
Page reference: 232
Question 6
What is the term for a sub-optimal but acceptable outcome of negotiations betwee
n parties?
You did not answer the question.
Correct answer:
b) Satisficing
Feedback:
Outcomes that are acceptable but not optimal are termed 'satisficing'.
Page reference: 233
Question 7
What is intuitive decision making based on?
You did not answer the question.
Correct answer:
c) Instinct
Feedback:
Feedback:
PDP is a Personal Development Plan.
Page reference: 108
Question 6
Which of the following is not included in a job design?
You did not answer the question.
Correct answer:
d) The payment rates for the tasks carried out
Feedback:
Job design does not include information on payment.
Page reference: 282-283
Question 7
Where can formal employee training and education take place?
You did not answer the question.
Correct answer:
d) All of the above
Feedback:
Formal employee training can take place in numerous settings including colleges,
training centres or even in the workplace itself.
Page reference: 284
Question 8
What is the purpose of employee relations?
You did not answer the question.
Correct answer:
d) All of the above
Feedback:
Employee relations cover a wide range of issues including workers' rights, and r
esolving conflicts to effect a harmonious working environment.
Page reference: 285
Question 9
What is OD?
You did not answer the question.
Correct answer:
b) Organisational development
Feedback:
OD stands for organisational development.
Page reference: 285
Question 10
What is the personnel department in an organisation concerned with?
You did not answer the question.
Correct answer:
d) Staff administration
Feedback:
Unlike HRM, the personnel department are only concerned with the administration
aspect of human resources.
Page reference: 265
Chapter 9: Multiple choice questions
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Question 1
What are workers primarily motivated by according to the instrumental approach?
You did not answer the question.
Correct answer:
d) Economic reward
Feedback:
The instrumental approach assumes that workers are not motivated by anything oth
er than economic reward for their efforts.
Page reference: 299
Question 2
Which of the following motivators is the most basic need in Maslow's hierarchy?
You did not answer the question.
Correct answer:
c) Physiological
Feedback:
The basic needs for survival are termed 'physiological' and include air, water,
and food.
Page reference: 300
Question 3
Which one of the following is a feature of McGregor's Theory X?
You did not answer the question.
Correct answer:
d) Workers like to be directed.
Feedback:
Under Theory X workers shy away from responsibility, preferring instead to be di
rected.
Page reference: 302
Question 4
Hygiene factors are associated with which writer?
You did not answer the question.
Correct answer:
a) Frederick Hertzberg
Feedback:
Frederick Hertzberg first coined the term 'hygiene' factors in the context of mo
tivation in the workplace. Not to be confused with the state of cleanliness in t
he working environment.
Page reference: 302
Question 5
Of what is individual freedom to schedule work an example?
You did not answer the question.
Correct answer:
b) Job enrichment
Feedback:
The principle behind 'job enrichment' is that it offers workers the opportunity
to improve the satisfaction they derive from work and the working environment. I
ndividual freedom to schedule work is a means of achieving this.
Page reference: 304-305
Question 6
What theory is built around the principle that 'people make choices regarding ho
w to behave based on values and beliefs'?
You did not answer the question.
Correct answer:
a) Expectancy
Feedback:
Choice based on values and beliefs is termed 'expectancy' theory.
Page reference: 306
Question 7
Of what is worker autonomy in decision making an example?
You did not answer the question.
Correct answer:
c) Worker empowerment
Feedback:
Autonomy in decision making is an example of worker empowerment.
Page reference: 311
Question 8
To what does emotional intelligence refer?
You did not answer the question.
Correct answer:
d) How people view and understand themselves and others.
Feedback:
Emotional intelligence is how people view and understand themselves and others a
nd moderate their behaviour accordingly.
Page reference: 316
Question 9
How does lateral communication in an organisation occur?
You did not answer the question.
Correct answer:
d) Information passes between different departments and functions.
Feedback:
Lateral communication passes between different departments and functions within
the organisation.
Page reference: 317
Question 10
What is the richest form of information?
You did not answer the question.
Correct answer:
b) Face-to-face
Feedback:
Face-to-face is the richest form of information as it facilitates interpretation
of body language, voice tone, expression and allows conflicts to be resolved qu
icker.
Page reference: 317
What is the term for the set of behaviours and tasks that a member of the group
is expected to perform because he or she is a member of the group?
You did not answer the question.
Correct answer:
a) Group roles
Feedback:
Expected behavioural roles are termed 'group roles'.
Page reference: 339-340
Question 3
Which one of the following is not a characteristic of a team?
You did not answer the question.
Correct answer:
a) Minimal and formal knowledge sharing
Feedback:
Knowledge sharing is an integral part of teamwork.
Page reference: 340
Question 4
What is the term Tuckman uses for reaching consensus as a group?
You did not answer the question.
Correct answer:
d) Norming
Feedback:
Reaching the stage of consensus is termed 'norming'.
Page reference: 339
Question 5
According to Belbin (1981) an extroverted and enthusiastic person fits with what
role?
Correct answer:
c) Flat
Feedback:
Democratic structures tend to be flat as they accommodate more people in the dec
ision making process.
Page reference: 382
Question 3
Functional structures help to create ...
You did not answer the question.
Correct answer:
b) specialisation
Feedback:
Functional structures help to create specialisation of work tasks.
Page reference: 382
Question 4
Which writer is most associated with bureaucratic structures?
You did not answer the question.
Correct answer:
b) Max Weber
Feedback:
Max Weber is known for his work on bureaucracies.
Page reference: 384
Question 5
What is not an advantage of a hierarchical structure?
You did not answer the question.
Correct answer:
b) Quick response to change
Feedback:
Hierarchical structures are not designed to deal with change quickly or effectiv
ely.
Page reference: 385
Question 6
Specialisation is a feature of which organisational structure?
Correct answer:
d) An example serving as a model
Feedback:
A paradigm is an example that serves as a model.
Page reference: 414
Question 5
Which element of the cultural web forms regalia?
You did not answer the question.
Correct answer:
a) Symbols
Feedback:
Regalia are a set of symbolic accessories that signify rank, status or function.
They are symbols that represent these factors.
Page reference: 415
Question 6
What type of organisational culture is most likely to deliver stability and effi
ciency?
You did not answer the question.
Correct answer:
b) Role culture
Feedback:
. A role culture is linked to stability and efficiency.
Page reference: 421
Question 7
Power distance in national cultures is a characteristic of a model by which writ
er?
You did not answer the question.
Correct answer:
a) Geert Hofstede
Feedback:
Dutch academic Geert Hofstede is associated with research into power distance in
national cultures.
Page reference: 423
Question 8
What is the term for an organisation that adapts to changes in the environment b
y quickly responding to shifts in supply and demand conditions?
You did not answer the question.
Correct answer:
d) Agile organisation
Feedback:
Adapting quickly to changes in the environment is one of the characteristics of
the agile organisation.
Page reference: 432-433
Question 9
What is not a component of an agile organisation?
You did not answer the question.
Correct answer:
d) Project-based culture
Feedback:
Project-based culture is not a feature of the key components that comprise an ag
ile organisation.
Page reference: 433
Question 10
Workers' acceptance of change is characteristic of what type of culture?
You did not answer the question.
Correct answer:
b) Collaborative culture
Feedback:
A collaborative culture is one that is more accepting of change.
Page reference: 434
Chapter 13: Multiple choice questions
Results
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Question 1
By which principle is utilitarianism defined?
You did not answer the question.
Correct answer:
c) The best outcome for the majority of people
Feedback:
Utilitarianism refers to the best outcome for the majority of people.
Page reference: 454
Question 2
Who was a major protagonist of utilitarianism?
You did not answer the question.
Correct answer:
a) John Stuart Mill
Feedback:
John Stuart Mill was one of the leading philosophical writers in the 18th centur
y who advocated utilitarianism.
Page reference: 454
Question 3
Individualism as a guiding moral philosophy was advocated by which economist?
You did not answer the question.
Correct answer:
c) Milton Friedman
Feedback:
The Chicago School economist Milton Friedman advocated individualism.
Page reference: 455
Question 4
Which is not a characteristic of corporate social responsibility?
You did not answer the question.
Correct answer:
d) Price-fixing
Feedback:
Price-fixing is not considered part of corporate social responsibility.
Page reference: 456
Question 5
What is a normative perspective?
You did not answer the question.
Correct answer:
Correct answer:
d) The level of rivalry
Feedback:
Rivalry refers to the level of competition between organisations in the same ind
ustry.
Page reference: 495
Question 3
Profitability stemming from how well a firm positions itself in the market is a
key feature of which writer's view on strategy?
You did not answer the question.
Correct answer:
c) Michael Porter
Feedback:
Michael Porter is a leading advocate of the Positioning School of strategy that
links the firm's position in the market to performance.
Page reference: 499
Question 4
What does PEST stand for?
You did not answer the question.
Correct answer:
d) Political, economic, social, technological
Feedback:
A PEST analysis is an external analysis model covering political, economic, soci
al and technological factors.
Page reference: 494
Question 5
Which one is not an element in the primary activities of a value chain?
You did not answer the question.
Correct answer:
a) Procurement
Feedback:
Procurement is part of the support activities of a value chain, not a primary ac
tivity.
Page reference: 499
Question 6
What is the term used in Ansoff's matrix for increasing market share with existi
ng products in existing markets?
You did not answer the question.
Correct answer:
b) Market penetration
Feedback:
Market penetration is a growth strategy based on existing products in existing m
arkets.
Page reference: 504
Question 7
Vertical integration forwards is when a firm mergers or acquires another
You did not answer the question.
Correct answer:
b) Towards the consumer
Feedback:
Vertical integration means a merger or acquisition of two firms along the supply
chain. Forward refers to integration closer to the consumer.
Page reference: 505
Question 8
When does an acquisition take place?
You did not answer the question.
Correct answer:
d) Two unequal partners become one after a buyout.
Feedback:
An acquisition is the joining together of unequal partners by the process of one
organisation buying another.
Page reference: 506
Question 9
Of what is advertising a form?
You did not answer the question.
Correct answer:
b) Differentiation
Feedback:
Advertising, marketing and promotion of products and services are important form
s of differentiation.
Page reference: 509
Question 10
What is the term for the extent to which competition in one country is influence
d by competition in other countries?
You did not answer the question.
Correct answer:
d) Globalisation
Feedback:
The extent of competition in one country being influenced by competition in othe
rs is called globalisation.
Page reference: 511
Chapter 15: Multiple choice questions
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Question 1
What do companies that focus on filling a gap in the market engage in?
You did not answer the question.
Correct answer:
c) Niche marketing
Feedback:
Niche marketing is designed to focus on a well identified gap in the market.
Page reference: 531
Question 2
What is not part of a marketing plan?
You did not answer the question.
Correct answer:
c) Government support
Feedback:
Government support is not a factor that is part of a marketing plan.
Page reference: 532
Question 3
What is the term for a market that is defined by specific characteristics?
Question 7
The brand of BP is an example of what type of brand name?
You did not answer the question.
Correct answer:
d) Descriptive
Feedback:
BP stands for British Petroleum and is therefore a descriptive type of brand nam
e.
Page reference: 542
Question 8
Consumer values based on personality types are a form of what type of brand valu
e?
You did not answer the question.
Correct answer:
c) Expressive
Feedback:
Personality based brand values are termed expressive values.
Page reference: 542
Question 9
What is the term for gaining consumers' express agreement to receive marketing m
aterial?
You did not answer the question.
Correct answer:
b) Permission marketing
Feedback:
Permission marketing is when consumers agree to receive a certain amount and typ
e of marketing material.
Page reference: 545
Question 10
What does CRM stand for?
You did not answer the question.
Correct answer:
c) Customer Relationship Management
Feedback:
Customer Relationship Management.
Page reference: 549
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