Technical support for DESKTOPS, Laptops and Printers in the game field.

Technical

RAMESH. N.N

Eurovillage Compound , Dhahran 31932 | (H) +966549011364 |

rameshnkannan@gmail.com

Support to 2000 users to solve their issues related to Outlook, Printers and Banking software

Summar y

Hardening the desktops. Technical Environment - Windows XP ALPHA Systems and Services,
Extensive experience in installation, administration of Windows OS and Software. Windows SERVER
2012/2008/2003, Windows 7/8/10
Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management
Console (GPMC); DHCP; WINS; and DNS.
Successful project and technical team leader and motivator

Skills
Computers and Electronics

Experience
Systems Administrator

09/2012 to Present

Eurovillage Compound Dhahran

Onwards
Responsible for second-level support for all server related issues.
Participated in complete system builds, upgrades and migrations.
Implemented security policy and virus protection.
Configured an additional DC in the organization.
Administered change management related to server upgrades and software installation.
Prepared and maintained documentation of technologies, standards and procedures.
Maintained and supported more than 40 PCs and 5 servers Technical Environment -Windows Server
2012; Windows Server 2008, Windows XP, SQL Server Responsible for: Day-to-day support and
backup
on Windows Servers with windows back up and Solving issues related to ERP software IDS and
desktops.
Sr. IT Engineer

01/2008 to 08/2012

Net4u Computer Solutions Chalakudy, KL

Responsible for Installation of Servers and Desktops on client sites.
Supporting to solve the service issues related to Servers, Desktops. Printers, etc in client sites.
Technical Environment - Windows XP/7, Server 2003, Tally .Linux.
IT Support Engineer (Team Member)

10/2006 to 12/2011

Mannai Corporation Doha

Arab Games 2011, UNEP 2008 and Asian Games 2006.
Upgradion from 2003 Server atmospehere to 2012 Server atmosphere, Upgradation from IDS 4.1
OS installation on over 2000 Desktops and 800 Laptops using the software BartPE
Deployment and installation of Desktops, Laptops and Printers

Windows XP/Windows 7
System Support Engineer (Team Member)
ICICI Bank Kochi

01/2007 to 12/2007

Provided technical support for hardware/software configurations and

applications.
Administered and supported local/LAN printers, LAN IDs in windows.
Remote Desktop utilities Net meeting and Land desk.
Kerala, India
System Support Engineer

01/2004 to 08/2006

Alpha System and Services Chalakudy, KL

Installation and maintenance of Home and Office Systems, and Networking
(LAN)
System Support Engineer

04/2000 to 10/2003

Cochin Compuland
Desktop assembling, Trouble Shooting and Servicing

Education
Bachelor of Commerce: Commerce
M G University - Kottayam, KL
MSc (Last Semester- Distant Education): Information Technology
Sikkim Manipal University -

Certifications
MCSA MCP

Languages
English, Malayalam, Hindi

Personal Information
Age , Date of Birth : 39 Yeras, 03-02-1977
Sex , Marital Status : Male, Married
Nationality : Indian
Driving Licence : Valid(Indian and Saudi)

Additional Information
Projects HandledSoftware- Assisted the software team)

Sep 1997