MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data,

internet and mobile services. MTN is an equal opportunity employer and is currently expanding and is seeking to
recruit competent individuals to fill the following vacant Position of Subscriber Fraud Manager
Subscriber Fraud Manager (Re-Advertised)
The positions report to the Senior Manager-Revenue Assurance
Main Purpose of the Job
Define and execute a Fraud Management strategy in alignment with the Revenue Assurance and Subscriber Fraud
Management (RASFM) strategy, focusing on financial contribution and capability improvement.
Prime responsibilities of the positions:
Operational Planning

Define and execute a Fraud Management strategy in alignment with the Revenue Assurance and
Fraud Management (RASFM) strategy, focusing on financial contribution and capability
improvement.

Provide inputs into the budgeting process for the RASFM function, including all anticipated
operational expenditure required to execute the Fraud Management strategy.

Keep informed of new and emerging industry and MTN Group RASFM trends to identify new fraud
risks and adapt the Fraud Management roadmap as necessary.

Assist RASFM senior management to define strategic and operational Key Performance Indicators
and targets for Fraud Management.
Operational Excellence

Provide leadership in the management and future direction of Fraud Management operational
activities that support the MTN Group Risk and Control Framework implementation.

Coordinate and manage all Fraud Management operational activities, overseeing the effective
execution of all operational controls and processes to detect, correct and prevent fraud incidents.

Monitor and control the effective and timely operation of processes and controls through regular
management reviews with the operational teams.

Recruit, develop and retain a local team capability, focusing on core competencies relating to Fraud
Management Operations.

Allocate resources optimally to effectively manage fraud incidents through the full lifecycle, including
identification, qualification, financial impact analysis, root cause analysis, remediation and benefit
quantification.

Support the development of policies, processes, procedures and MTN Group Best Practices
through working with the local RASFM Controls & Processes team and the MTN Group RASFM
Best Practice team.

Own all Fraud Management policies, processes and procedures and ensure that these are applied
correctly and consistently across the organization.

Support the delivery of capability and maturity improvements to the Fraud Management Operations
team to improve the overall maturity and capability level of the RASFM organization.

Monthly monitoring of compliance to KPIs and Key Risk Areas upon request of the Head of
Revenue Assurance & Subscriber Fraud Manager
Controls & Processes Improvements

Establish a robust and comprehensive Fraud Management control and processes environment and
ensure the continuous improvement through implementing Fraud Management Best Practices as
advised by the local RASFM Controls & Processes team and MTN Group RASFM Best Practice
team.

Support the development of Fraud Management Best Practices through working with the local
RASFM Controls & Processes team and MTN Group RASFM Best Practice team.

Support the RASFM Controls & Processes team in performing risk assessments of change within
the organization relating to projects and other operational change (IT, Marketing and Networks).

Support the RASFM Controls & Processes team in performing business requirements analysis
relating to change within the organization relating to projects and other operational change (IT,
Marketing and Networks).

Proactively research industry Fraud Management best practice and processes to identify
opportunities for improvement to Fraud Management controls and processes.

Support the local RASFM Control & Processes team in measuring the effectiveness existing Fraud
Management controls and processes and performing benchmarks against MTN Group and

international best practices.

Technology Management

Be the business owner for the Fraud Management technology environment which is required to
support Fraud Management operations.

Own and facilitate the definition of business requirements required to enhance and maintain the
Fraud Management technology environment which can be used by the Technology team to design
and implement the required functionality.

Provide feedback to RASFM Technology teams in relation to Fraud Management technology

performance to ensure that the technology environment can be continuously improved.

Maintain an understanding of Fraud Management systems in order to advise on the development

and refinement of technology.
Fraud Investigations

Support and liaise with Business Risk Management, and other teams as necessary, to provide all
required information to conduct internal fraud investigations.

Support and liaise with external authorities and provide all relevant information in external fraud
investigations.
Reporting & Measurement

Support decision making through the production, review and approval of Fraud Management
reports required by both local and MTN Group RASFM Reporting & Measurement teams.

Ensure the accurate and timely measurement of leakage and benefits relating to fraud incidents to
enable the RASFM function to demonstrate the financial contribution towards the business.

Periodically report the quantitative and qualitative Fraud Management metrics to RASFM senior
management, executive management and MTN Group.

Support the evaluation of Fraud Management maturity using the MTN Group Maturity model to
assess the organization against industry standards including TMF and MTN Group.
Customer Satisfaction

Build and maintain solid relationships within all business units to facilitate transfer of information and
to develop a culture of fraud risk awareness and shared risk ownership across the wider
organization.

Provide Fraud Management related advice to the business based on a broad understanding of MTN
business environment and knowledge of MTN Group Best Practice.

Educate stakeholders and customers on the role of Fraud Management and how they may
contribute and add value.
The applicant must possess the following;

University Degree (B.Comm / B.Acc / IT/ Internal Auditing or related)

Post Graduate Qualification (MBA / CA.SA) would be added advantage

5 years of management experience, supervising/managing others of a team,

5 years of experience in fraud management or technology-oriented environment.

Experience working in a medium to large organisation.

Training:

Management competency training

Audit Qualification (CISA / CISM / CRSIC)
Fraud Management practices
Telephony Product and Service training
Telephony Network and IT Systems training
Audit qualification (CISA, CISM, CRSIC)
Project management (PMI, PMBOK), Financial accounting (ACCA) will be added advantage

Knowledge:

Telecom fraud types and methods of detection, correction and

Telecom billing and credit management.

Telecom fraud types and methods of detection, correction and prevention

Telecom OSS and BSS infrastructure, including hardware and software components.

System audit, business continuity, system resiliency, system support and release management principles and
processes.

Project management methodologies including initiating, executing, controlling and closing projects.

The Capability Maturity Model Integration (CMMI) framework

Advanced skills in Microsoft applications (including Excel, Power point, Word, Project, Visio and Access)

Other attributes

Strong intellect, analytical and synthetic skills, able to zoom into detailed and complex processes, while keeping
helicopter and strategic view.
Strong project management skills and ability to deliver.
Investigation and Problem solving skills
Conflict management & Negotiation skills
Strong verbal and written communications and interpersonal skills
Excellent interpersonal skills and cross cultural skills
People management and leadership skills
Coaching skills to develop the team and staff
Scanning skills to search for new ideas, trends and principles
Good time management, organization specifically the ability to prioritize
Flexibility the ability to adapt and change in the light of changing circumstances / new information

Interested candidates should send/deliver their Job Applications with detailed CVs, certified copies of
academic certificates (originals are to be presented at the interview) and names and addresses of three
referees addressed to the: Recruitment Officer, MTN- Uganda, P.O Box 24624, Kampala, (MTN Towers) not
later than Thursday, March 24, 2016.
NB: Only successful candidates will be contacted.
Note: MTN Uganda is an equal opportunity Employer.