WELCOME

Communication Skills

What is there for the day

Well share knowledge
Well have Fun
Well Play Roles
Well learn
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Communication Skills

LETS DISCOVER
THE POWER OF
COMMUNICATION

Communication Skills

WHAT DO WE
UNDERSTAND BY
A SKILL?

Communication Skills

At the end of the workshop we

will learn
what is Good and what is Bad
Communication

some basic skills to become a

Good Communicator
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Communication Skills

and also

to recognize & overcome barriers

advantages of listening
to speak confidently
to communicate effectively
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Communication Skills

Research shows, communication is

55%
body language

7%
words

38%
style

Communication Skills

Why Communication

to express our emotions

achieve joint understanding
to get things done
pass on and obtain information
reach decisions
develop relationships
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Communication Skills

Home Truths about Communication

Good Communication cant exist

without honest listening

We do not try HARD to get our

message across

We do not take advantage of

various media available to us

We all could improve our

communication skills

It cannot be perfected
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Communication Skills

Ways & effects of Communication

Formal

Less Flexible, More Accurate

but less responsive (JAGRITI)

Informal

More Flexible, Less Accurate but

responsive (Grapevine/Rumors)
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Communication Skills

What is Communication

art of getting your message

across effectively through:
Spoken words first & simplest way
Body Language can make or mar
Written words reflects importance
Visuals leaves greatest impact

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Communication Skills

Types & Methods

Written

Letters, Memos, Reports

Spoken

Conversations, Interviews,
Phone Calls, Requests
Facial expressions, Actions,
Gestures
Voice Tone, Silence, Stance
Photographs, Paintings, Videos,
Visuals
Film
Multimedia Television, Newspaper,
Magazines, Internet
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Communication Skills

Communication : The Flow

Channel
Delivery

Formulating

Sender

Message
Feedback

Receiver
Perception

Response
Understanding

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Communication Skills

Effective Communication
Is scarcer than quality water
Is measured by results or actions
Does not need to be very
complex
Is aimed at informing others
Is complete and clear
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Communication Skills

Barriers to Effective Communication

Personal Barriers
Your style and character (rude, polite, shy,
outspoken)
Preparation & presentation
Lack of clarity (pronunciation, pitch, etc.)
Lack of credibility
Timing

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Communication Skills

Barriers to Effective Communication

Proper Pronunciation
Communication

Help

Pen

Buffalo

Career

Guest

Colonel

Buffet

Bouquet

Rendezvous

Bulb

Fax

Prakash

Pradeep

Chandrajeet
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Communication Skills

Barriers to Effective Communication

Organisational Barriers
Culture
Environment
Size & structure
Pace of activity

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Communication Skills

Barriers to Effective Communication

Process Barriers
Channel/Medium
Irrelevant Information loading
Lack of Response or Feedback
Inappropriate Questions

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Communication Skills

Overcoming the Barriers

Say to yourself, I will get Response
Come up with a topic for discussion
everyday
Start improving upon pronunciation
Develop habit of reading start with the
English newspaper / Comics
Understand first, then communicate
Dont be afraid of asking questions
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Communication Skills

Body Language

Facial Expressions
Gestures
Posture
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Communication Skills

Body Language
Clearing throat, "whew" sound,
Whistling, smoking, pinching flesh

Nervousness

covering mouth, jiggling money or

keys, tugging ears, wringing hands.

Short breaths, "tsk" sound,

tightly clenched hands,
wringing hands, Fist like gestures
pointing index finger

Frustration

rubbing hand through hair

rubbing back of neck.

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Communication Skills

Body Language
Openness

Arms crossed, sideways

glance, touchingrubbing nose, rubbing
eyes, buttoned coat,
drawing away

Open hands,
unbuttoned coat

Defensiveness

Insecurity

Pinching flesh,
chewing pen,
thumb over thumb,
biting fingernail

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Communication Skills

Body Language
Cooperation

Steepled hands, hands

behind back, back
stiffened, hands in
coat pockets with
thumb out, hands on
tapels of coat

Upper body in sprinter's

position, open hands,
sitting on edge of chair,
hand to face gestures,
unbuttoning coat.

Confidence

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Communication Skills

Body Language
Look out for some more clues on
Body Language in the given
handout

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Communication Skills

SPEAKING SKILLS
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Communication Skills

Speaking
A wise man reflects
before be speaks;
a
fool speaks, and then
reflects
on what
he has
uttered.
- French Proverb.

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Communication Skills

While Speaking
Take initiative
Be polite
Be pleasant (smile, jokes)
Be clear and concise (tone, accent,
emphasis, pronunciation)
Cite negative opinions honestly, but in a
positive manner
Seek Feedback

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Communication Skills

While Speaking over phone

Write down in advance what you want to
say and in what order
Smile
Speak slowly
Always be polite and friendly
For long messages, follow a script
Get confirmation
Monitor your time
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Communication Skills

WRITING SKILLS

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Communication Skills

Clarity in Writing

Rs 1000000000
Rs. 10,00,00,000/Rs. 10 Crore
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Communication Skills

While Writing
Plan what you want to say in your letter/
report
Reread the letter when you have finished
Check spelling & punctuation, then send
Use simple language avoid ambiguous
words
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Communication Skills

While Writing
KISS (Edit the letter by cutting
ruthlessly).
Be kind to others eyes (font size,
clarity)
Be creative (use tables, graphs)
Use the language YOU are better at
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Communication Skills

Keep in mind while writing

Visualize the reader when you are
writing
Dont write unbroken paragraphs
Use numbered paragraphs to make
cross-referencing easier
Punctuation plays the role of body
language in writing
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Communication Skills

Keep in mind while writing

Use headings and subheadings.
Use ruled sheets instead of plain
ones.
Dont print without thoroughly
checking your sources.

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Communication Skills

LISTENING SKILLS

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Communication Skills

Listening
Order in which we learn

Speaking
Reading
Writing 9%

16%

45%
30%

Order in which we are taught

Listening why is it important?

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Communication Skills

Objective of Listening is

to
to
to
to

receive information
understand effectively
enhance clarity
empathize

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Communication Skills

So, while Listening

Avoid distractions
Do not interrupt unnecessarily
Be active (show interest)
Paraphrase what youve heard
Throw an echo

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Communication Skills

What Listening Looks like...

The Listener keeps looking at the speaker

The Listeners body is in open position

The listener is smiling with a pleasant &
encouraging expression
Listener looks relaxed but alert, neither tense
nor slouching
Listener utters humming sounds

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Communication Skills

PRESENTATION SKILLS

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Communication Skills

While Presenting

Research (find out facts & figures)

Prepare (Introduce, Discuss, Conclude)
Rehearse
Be confident
Present
Use proper media

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Communication Skills

5 styles of communicating to manage conflicts

You feel confident but
uncooperative

You win and other

person loses

Run Away

You dont feel confident

or cooperative

You lose

Yes, Boss

You feel cooperative but

unconfident

You let the other

person win

Lets Trade

You feel partly

cooperative & confident

You both win a bit and

lose a bit

Mutual Cooperation &

Confidence

You help one another

to win
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Go for it

Lets both win

Communication Skills

I HEAR, I forget
I SEE, I remember
I DO, I understand

Vinay - 9866254387
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