Professional Documents
Culture Documents
Bench Markingsa
Bench Markingsa
Bench Markingsa
BRMFThG
ln association with
=-_-=-=
=Ei:!a_
EDEPE
Business
lnformation
Benehmarking
www.mysmallbiz.co.uk
@rf,e
opportunities
io
FURTHER HELP
of ,
. that can
:
:
:
r
help you
These briefings are
referred to in the text
by name and by the
code given to each
processes.
For example,
quantitative, analysis.
levels.
rdeas
to your business.
II[r.TE!:fr'IIffiIq
Sponsored
by'
(}Learndirecf'
...fits learning into the life of
your organisation
strategic
level.
i;
ST 6 )
arlld
You
an
ard
ywr busrirs.
get involvd in a
collaiora&e
f)
source
information on
lnvestors in People
or ISO 9000, see
lnvestors in
People, HR 1, or
tso 9000, 5T 3.
Benchmarking partners
of data.
+ For more
Mark Modena,
Winning Moves
involved.
will include:
akady
absenteeism and
Be clear
lnvstors in Faq/e.
A 'faciliiatd to
business.
for measuring
perlormance, using
oblective criteria. lt is
particularly valuable for
indentifying problem
areas, letting you
t A model of howbusrnsesshould
9W
"Benchmarking is an
ideal tool
l5O
measures are.
know yourself.
DLA-tvlCG Consulting
Rcnrhmarlrinn
uirg
Focus on
an bnchmark keysfialrrtrcsqgrarhst
Derek Burn,
benchma* package.
will find it
mndal< /ca^
ev^, vPPU)r
^^^^.;+^rrE/
\rLL h^or consultants (see 6A) can help you.
Yan
@ Planning
A Establish a project team from different
Drnpglons,
BnreBnrru
IillltlrnkGtl
page
-L-,,
^r^^--^l
cpar Eu LU >r
tdte
l.J
:
I I f eLUi,n
,
different companies.
information.
For example, if the information is
confidential or if you could be accused of
anti<ompetitive coilusion.
to exchange.
"lt
is
often possible
A site visit
yours. "
operates.
Sylvia Codling.
Benchmarking Centre
I _FYr
rJ
Lv
Lr
'\
you operate.
G]*rnrging
A
O Colteaing information
opposite number.
+ Explain the objectives of the study and
emphasise its mutual benefits.
Draw up a benchmarking agreement or
use a standard agreement, available from
the Benchmarking Centre (01 507 53407.1)
A (onsultant with
relevant database is
best positioned to
address the issues
raised. "
Derek Burn,
DLA-MCG Consulting
"Benchmark,ng studies
always throw up more
questions than answers.
+ Differences in strategy.
benchmarking partners
A Approach
improvement
lnvestigate
to recruit low_
DmscroRs,
Bnmrnw;
page 3
08700 111111);
m:rlza+
technology.
Decide what
+L'^
-L^--^Lt rtr tt
tdt
rrEoitrEt
S
A
constraints.
For example, if you do not have the
financial resources to invest in new
Associates,0117 915
4024)
areas for
improvement and further investigation.
For example, if it is ciear that your
marketing is underperforming but unclear
what you can or should do about it. See
5.
to redefine
management commitment.
The more complex and far-reaching the
change, the more time and effort you will
need to devote to developing and
implementing action plans. (See Managing
'1
FURT.}iER READING
partners.
consultant, HR 17
r The Benchmarking
or
wvr,u,t.
bench marki
g. co. uk).
Business Hotline
Publications Ltd 200'l
tsSN 1369-1996. Ail
rights reserved No part
of this publication
may
be reproduced or
5)
now?
Did the actions you took lead to
incremental improvements or to a step
change in performance?
Dnpsrons,
Bnrnrnrc;
Page).
is
author o{ Practical
Benchmarking
+ Prolect management.
+ How lvell
business,
Revhw how
went
(Benchmarking Centr,
0r507 534071);
Neil Britten (BLN
ourtrtEy
iiiei.jei,-Cegos tse^,
4151 445 242.6):
Sylvia Codling
tge5.
change, HR
EXPERT CONTRIBUTOR5
BRIEFING ST4
020 7924
137
lrl,ww-businsshotlinepublications.co-uk
page 4