Professional Documents
Culture Documents
Hotel Classification Criteria
Hotel Classification Criteria
Basil Rajapaksha
Minister of Economic Development
Regulations
These regulations may be cited as the Tourist Hotels Code 2010
(hereinafter referred to as the Code).
(1) On and after such date as may be appointed in that behalf by the
Authority, no premises shall be used for the purpose of carrying on the
business of a tourist hotel, unless:
Short title
Business of operating a
Tourist hotel to be
registered and
licensed.
(a) such premises and the person who seek to carry on such business
are registered as a tourist hotel and a registered proprietor respectively,
and
(b) within sixty days of the registration under paragraph (a), a License
is obtained by the registered proprietor from the Director General, for
the purpose of carrying on such business.
(2) Where any premises is used for the carrying on of a business of a
tourist hotel in contravention of the provisions of regulation 2 (1), the
proprietor of such premises shall be guilty of an offence.
3.
4.
PART I
Registration of Tourist Hotels
(1) The requirements to be complied with the purpose of registration of
any premises as a tourist hotel, shall be specified in Schedule B to
this Code.
(2) The Director General may from time to time, in consultation with
the Authority and such bodies or individuals engaged in the business of
tourist hotels, amend or vary the requirements specified in Schedule
B.
(1) Every application for registration under regulation 2, shall be:
Requirements for
registration of a tourist
hotel.
Applications for
registration
Page 1 of 32
(a) made to the Director General substantially in the form provided for
that purpose;
(b) signed by the person who seek to carry on the business of a tourist
hotel at such premises; and
(c) be accompanied by such rates as specified in schedule A to this
Code.
(2) The Director General may request for further information or
documents to be furnished, including any clarification that he may
consider to be necessary for the purpose of deciding on the application.
5.
6.
7.
(3) The Director General or any officer of the Authority acting under
the written authority of Director General may at any time during
business hours enter with or without previous notice, the premises
intended to be registered as a tourist hotel and ascertain whether such
tourist hotel complies with the requirements for registration, as
specified in these regulations.
On receipt of an application under regulation 4, the Director General
may, on being satisfied that the requirements specified in Schedule B
have been complied with:
(a) register the premises as a tourist hotel and the application as a
registered proprietor; and
(b) issue the applicant a certificate of registration in such form as may
be provided for the purpose, containing such terms and conditions as
may be determined by the Director General.
(1) Where the requirements specified in Schedule A have not been
fulfilled, and the provisions of regulation 4 have not been complied
with, the Director General may, by an order made in that behalf, refuse
the registration and such order shall contain the reasons for the refusal.
A certified copy of such order shall be sent to the applicant, by the
Director General.
(2) Before making an order under paragraph (1) of this regulation, the
Director General shall afford to the applicant an opportunity of being
heard, either in person or by a representative authorized by the Director
General in writing in that behalf.
(1) For the purpose of this Code, the Director General shall open and
maintain a book to be called the Register of Tourist Hotels in such
form as may be determined by him, in which particulars relating to the
registration of tourist hotels and of registered proprietors shall be
entered in.
Registration of tourist
hotel
Refusal of registration
Register of tourist
hotels
(2) Every entry made in the register under this regulation may be
referred to as a registration entry.
Page 2 of 32
8.
Amendment of
registration entries.
Suspension or
revocation of
registration
10.
11.
12.
(b) where the premises registered as a tourist hotel is used for any
purpose other than for the purpose of carrying on the business of a
tourist hotel.
Notwithstanding the provision, contained in the preceding provisions
of this Code, the Director General may of his own motion, direct the
proprietor of any premises to register such premises as a tourist hotel
under this Code.
It shall be the duty of the registered proprietor of a registered tourist
hotel to cause the certificate of registration issued in respect of such
hotel to be displayed in a conspicuous place within the hotel.
PART II
Licensing of Registered Tourist Hotels
(1) Every application for a license under paragraph (b) of Regulation 2
of this Code in respect of a registered tourist hotel shall be:
(a) made to the Director General in such form as may be provided for
such purpose by the Director General
(b) accompanied by such licensing fee as specified in Schedule A to
this Code; and
(c) be signed by the registered proprietor of that hotel.
(2) The Director General may direct the applicant to furnish such
authority with further information, documents or clarifications
pertaining to the application within such period as may be specified in
the direction for issuance of license.
Application for a
license
Page 3 of 32
13.
14.
15.
16.
17.
(1) The Director General may, on being satisfied that the application
conforms to all the requirements needed, issue a license in respect of
such registered tourist hotel.
(2) A License issued under paragraph (1) above:
(a) may be issued subject to such terms and conditions as specified in
the license, which the Director General may deem appropriate for
securing due compliance with provisions of this Code;
(b) shall come into force on the date specified therein; and
(c) shall, unless it is earlier cancelled or revoked by the Director
General, remain in force for a period of one year from the date
specified in the license.
(1) The Director General may refuse to issue a license under
regulation 13, where applicant:
(a) has failed to register the premises or himself as the registered
proprietor, under regulation 2 of this Code;
(b) has failed to comply with any term of condition specified in the
certificate of registration issued under regulation 5 of this Code;
(c) has during the year, immediately preceding the year in respect of
which the application is being made, been convicted of any offence by
reason of a contravention of any of the provisions of this code; or
(d) has failed to comply with the requirements specified in regulation
12.
(1) Subject to the provisions of Regulation 36, the Director General
may by order revoke or suspend a license issued in respect of a
registered tourist hotel under regulation 13:
(a) where the registered proprietor is convicted of an offence, by
reason of a contravention of any of the provisions of this Code during
the year for which the license is issued; or
(b) where the registered proprietor has contravened or has failed to
comply with any terms or conditions specified in the license.
(2) The Director General shall cause a certified copy of any order made
by him under paragraph (1), together with a statement containing the
reasons for making such order to be served on the registered proprietor.
The Director General may, either of his own motion or on
representation made to him in that behalf by any registered proprietor,
who holds a license, amend, modify or rescind any term or condition
attached to the license, or attach any new term of condition thereto,
after giving such registered proprietor an opportunity of being heard.
The registered proprietor shall display the license issued by the
Director General under Regulation 13, in a conspicuous place in the
premises of the registered tourist hotel.
Issuing of license.
Refusal to issue a
license.
Suspension or
revocation of a license
License may be
amended of modified
License to be
displayed
PART III
Page 4 of 32
18.
19.
20.
Classification is
mandate
Requirements for
classification
Classification of
Tourist Hotels.
(a) one-star tourist hotels, being tourist hotels, which comply with not
less than the minimum requirements of any tourist hotel of that class as
specified in Schedule B, but do not comply with the minimum
requirements of any higher star-class tourist hotel as specified in such
Schedule;
(b) two-star tourist hotels, being tourist hotels which comply with not
less than the minimum requirements of any tourist hotel of that class as
specified in Schedule B, but do not comply with the minimum
requirements of any higher star-class tourist hotel as specified in such
Schedule;
(c) three-star tourist hotels, being tourist hotels which comply with not
less than the minimum requirements of any tourist hotel of that class as
specified in Schedule B but do not comply with the minimum
requirements of any higher star-class tourist hotel as specified in such;
(d) four-star tourist hotels, being tourist hotels which comply with not
less than the minimum requirements of any tourist hotel of that class as
specified in Schedule B but do not comply with the minimum
requirements of any higher star-class tourist hotel as specified therein;
and
(e) five-star tourist hotels, being tourist hotels which comply with not
less than the minimum requirements of any tourist hotel of that class as
specified in Schedule B.
(2) All star-class tourist hotels, referred to in regulation 19 (1), so
classified shall be in force for a 5 year period unless otherwise
determined.
(3) A star class hotel shall be reclassified at the expiry of every 5
years in regulation 19 (2)
21
Right to classified
Page 5 of 32
(1) A classified tourist hotel shall not use or display any symbol
referred to in regulation 21, unless it is entitled to and authorized to do
so under this Code.
Prohibition of
fraudulent use of a
symbol.
(2) A classified tourist hotel shall not use or display or cause to be used
or displayed any fraudulent symbol or an imitation of such symbol, as
referred to in regulation 21.
(3) A classified tourist hotel shall not use or display the words
classified tourist hotel or a name which includes the words star
class tourist hotel without displaying the star class or the symbol
assigned to it by the Director General.
23.
(3) For the purpose of this regulation, a classified tourist hotel shall be
deemed to use any symbol referred to in regulation 21, if such symbol
appears in or on any notice, stationary, uniform, instrument, document
or on any other device by whatsoever name called, used by or in such
hotel.
(1) For the purpose of determining the star class to be designated to a
tourist hotel under this Code in the manner as hereinafter provided,
there shall be appointed a Classification Committee (in these
regulations hereinafter referred to as the Committee) consisting of
seven members, who shall be appointed by the Authority.
Appointment of
Classification
Committee
Page 6 of 32
25.
(1) The Secretary shall, under the direction of the Chairman, convene
meetings of the committee.
(2) The quorum for a meeting of the Committee shall be four members.
(3) The Chairman shall preside at every meeting, and in the absence of
the Chairman from any meeting, the members of the Committee
present at the meeting shall select from among themselves as Chairman
any member other than a member appointed under paragraph (2) of
regulation 23.
Remuneration of
members of the
Committee and
Secretary.
Meetings of the
Committee
Page 7 of 32
Director General to
direct reference to the
Committee.
(2) Every reference made to the Committee under this regulation shall
(a) be in writing;
(b) contain a full and concise statement of the subject matter of such
reference
(3) Every reference shall be addressed to the Chairman of the
Committee who shall transmit the same to the Secretary.
27. (1)
The Committee shall fix a date, time and place for the
determination of every reference made to the Committee, and
shall give notice thereof in writing through the Secretary to the
Committee and the party interested in such reference.
(2)
The Director General and the party interested in any reference
made to the Committee, may attend the meeting of the
Committee at which the reference is to be determined either
personally or through an agent duly authoised in writing on
their behalf.
(3)
The decision on any reference to be determined by the
Committee, shall be by the vote of majority of the members
present at a meeting, and where there is an equity of votes, the
Chairman or the member presiding at the meeting as the case
may be, shall in addition to his vote have a casting vote.
(4)
Subject to the provisions of this regulations, the Committee
may regulate the procedure in regard to its meetings of the
Committee and transaction of business at such meetings.
(5)
The Secretary shall maintain a record of the proceedings of the
Committee in respect of each reference determined by the
Committee.
(6)
No act or proceeding of the Committee shall be deemed to be
invalid by reason only of the existence of any vacancy among
its members or any defect in the appointment of a member
thereof.
28. (1) for the purpose of arriving at a decision in respect of any reference
made to the Committee, an inspection shall be carried out by not less
than two members of the Committee, who may:
Proceeding at the
Committee
(a) enter, inspect and examine the tourist hotel in respect of which the
Page 8 of 32
29.
(3) It shall be the duty of the registered proprietor or the person, who is
in charge of the hotel, to provide all such facilities as may be required
by the members of the Committee, in carrying out the inspection.
(1) The Committee shall cause a notice of its determination on any
reference made to it under regulation 26 to be served on the Director
General.
(2) The Director General shall on receipt of the determination of the
Committee, issue to the registered proprietor a certificate of
classification in conformity with the decision, in respect of the tourist
hotel which was the subject matter of the reference.
30.
31.
Members of the
Classification
Committee deemed to
be State Officers.
Revision of the
classification
PART IV
Page 9 of 32
32.
33.
Miscellaneous
(1) Any person aggrieved by an order, notice or determination
Appeal and revision
under this Code may within thirty days (30) of issued of such order,
notice or determination as the case may be, prefer an appeal to an
appellate tribunal established by the Appellate Tribunals
Regulations of 1982, published in Gazette No. 296/6 of 27th July,
1982.
(1) The Chairman of the Authority or any member of the Authority Powers of entry
acting under the written authority of the Chairman, the Director
inspection etc
General or any officer of the Authority acting under the written
authority of the Chairman or Director General , may:
(a) with or without previous notice to enter any tourist hotel and
inspect such premises for the purpose of ascertaining whether such
hotel is being maintained in accordance with the provisions of this
Code;
(b) at any time require the registered proprietor or any person in
charge of a registered tourist hotel, to produce any book, notice,
record, list or other document, which is in the possession, custody
or control of such person or any other person on his behalf;
(c) examine any such book, notice, record, list or other document,
make copies or take extracts from such book, notice, record, list or
document and require any person to explain any matter therein, and
seize any such book, notice, record, list or documents as, in his
opinion, may be used as evidence of the commission of any offence
under the Act, or this Code;
(d) question, either alone or in the presence of any other person as
he deems fit, with respect to any matter, which is being investigated
by him, every person whom he finds on the premises of such
registered tourist hotel or whom he has reasonable grounds to
believe to be or to have been employed on such premises or to be
in possession, custody or control of any matter referred to in this
paragraph;
(e) require any person referred to in sub-paragraph (d) to appear
before him at a time and place fixed by him and question such
person concerning any matter, which is being investigated by him.
(2) It shall be the duty of a registered proprietor or any person who
is in charge of any registered tourist hotel to provide all such
facilities as are required by a person or persons who are conducting
any investigation or inspection under paragraph (1) to carry out
such investigation or inspection without any hindrance or
Page 10 of 32
obstruction.
(3) Any person or persons exercising the powers conferred upon
him under this regulation shall on demand produce evidence of his
identity or the written authority referred to in paragraph (1).
34.
35.
36.
37.
38.
Oath or Affirmation
Procedure in relation to a
suspension or revocation
of a registration or a
license.
Page 11 of 32
Code and holding a license to that effect, shall comply with the
terms and conditions attached to such registration, licencing and
classification as the case may be.
39.
40.
41.
42.
terms or conditions of
registration, licening or
classification.
Director General to
gazette the names of the
hotels.
Service of notices
documents, etc.
Registered proprietor to
maintain a register
containing certain
information
Page 12 of 32
43.
Director General
(1) The mode and manner of payment by tourists for the services
and facilities provided by a registered tourist hotel, and the mode
and manner of the acceptance of such payment shall be in
accordance with such directions as may be issued from time to time
in that behalf by the Director General
(a) does not contravene any laws in relating to the protection of the
environment.
(b) does not contradict or contravene accepted moral norms of Sri
Lanka society and the cultural heritage of Sri Lanka; and
(c) treats its customers and maintain the standard and facilities in
accordance with the requirements specified in the certificate of
registration, the license, and the certificate of classification granted
in respect of such hotel.
(2) A registered proprietor who contravenes a provision of
paragraph (1) shall be guilty of an offence.
45.
Page 13 of 32
46.
Offences , punishments ,
etc
47.
Page 14 of 32
48.
under this Code and accordingly the provisions of this Code shall
apply to and in relation to such tourist hotel.
(1) In this Code, unless the context otherwise requiresAct means the Tourism Act No 38 of 2005
Authority means the Sri Lanka Tourism Development Authority
established and constituted by the Tourism Act, No. 38 of 2005;
Director General means the Director General of the Sri Lanka
Tourism Development Authority established under the Tourism
Act, No. 38 of 2005
tourist hotel means an establishment or place which provides or
holds itself out as providing to tourists for fee or reward sleeping
accommodation with or without food and has not less than ten
bedrooms.
Interpretation.
Page 15 of 32
SCHEDULE A
(Section 4)
Fees Payable for Registration and Licensing in Rs.
Category
Registration
Licensing
(a) 5 Star Hotel
25,000
10,000
(b) 4 Star Hotel
20,000
7,500
(c) 3 Star Hotel
15,000
5,000
(d) 2 Star Hotel
10,000
2,500
(e) 1Star Hotel
5,000
2,000
Page 16 of 32
To satisfy all mandatory requirements of a Tourist Hotel in Table 1 and one star hotel
mandatory items specified in Table 2
Obtain a minimum of 2,000 points out of a possible total of 5,000 for items specified in
Table 3
To qualify for a two star grading, a hotel shall fulfill the requirements (c) and (d) stated below:
(c)
(d)
To satisfy all mandatory requirements of a Tourist Hotel in Table 1 and two star hotel
mandatory items specified in Table 2
Obtain a minimum of 2,500 points out of a possible total of 5,000 for items specified in
Table 3
To qualify for a three star grading, a hotel shall fulfill the requirements (e) and (f) stated below:
(e)
(f)
To satisfy all mandatory requirements of a Tourist Hotel in Table 1 and three star hotel
mandatory items specified in Table 2
Obtain a minimum of 3,000 points out of a possible total of 5,000 for items specified in
Table 3
To qualify for a four star grading, a hotel shall fulfill the requirements (g) and (h) stated below:
(g)
(h)
To satisfy all mandatory requirements of a Tourist Hotel in Table 1 and four star hotel
mandatory items specified in Table 2
Obtain a minimum of 3,500 points out of a possible total of 5,000 for items specified in
Table 3
To qualify for a five star grading, a hotel shall fulfill the requirements (i) and (j) stated below:
(i)
(j)
To satisfy all mandatory requirements of a Tourist Hotel in Table 1 and five star hotel
mandatory items specified in Table 2
Obtain a minimum of 4,000 points out of a possible total of 5,000 for items specified in
Table 3
Page 17 of 32
SCHEDULE B
(Regulation 3 and 19)
All mandatory requirements listed in table 1 shall be met for a property to be registered as
a tourist hotel
Table 1 - Mandatory requirements for all categories of tourist hotels
Ref Section
Criteria
No.
1
Hotel
The hotel should have a minimum of 10 bed rooms with attached bath rooms.
Building
2
Hotel should have a separate service entrance.
3
Main
There should be adequate supply of good quality water. Water used for all guest
Services
purposes and human consumption should conform to government of Sri Lanka
standards for Potable Water.
4
Hotel / building with more than three floors including the ground floor must
have a guest elevator/s adequate to meet the requirements of the guests.
5
Bed Rooms
The size of the bed room (excluding attached balcony and toilet) should be as
follows:.
For five, four and three star categories:- minimum of 22.0 sq.m.
For two and one star categories- minimum of 17.0 sq. m.
The width of the room should not be less than 3.0 m.
6
The main entrance door must lock automatically, when pulled shut.
7
A plan of the building indicating the emergency exit path / s must be prominently
displayed on the inner surface of the entrance door.
8
Bathrooms
Every bathroom should be at least 3.7 sq.m. in area.
9
Natural or mechanical means to remove stale air effectively from bathrooms.
10
HouseAdequate number of spacious house keeping pantries with running hot and cold
Keeping
water must be provided for smooth and efficient guest service. Hotels having
space restrictions to provide this facilities must make alternate arrangements in
close proximity to the bed rooms to carry out the relevant functions.
11
Restaurants
Restaurant facility for resident guests must be available.
and Bars
12
There should be an A-la Carte menu.
13
14
Kitchen
15
16
17
Stores
Page 18 of 32
food.
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
Page 19 of 32
39
Facilities for Facilities provided for overnight stay for drivers should be adequate. There
Drivers
should be comfortable bedding and separate dining area.
40
Staff
41
42
43
All staff should be medically tested once a year and medical reports certified by
a government registered medical practitioner should be submitted.
Separate clean toilets with water closets in good working order and well
maintained showers should be available for the staff.
Walls of toilet including the shower area shall be covered with impervious
material. The minimum height of the wash basin and WC area to be 150 cm. and
shower area to be 210 cm.
Floor inside the toilet including the shower area must be covered with non
slippery material.
Page 20 of 32
63
64
Stores
65
Sanitary
Requirements
66
67
68
Facilities for
Drivers
Staff
The pot wash should have a stainless steel sink with hot and cold water
through a mixer tap.
Meat, sea food, processed food and dairy products must be stored separately
at correct temperatures suitable for the intended period of storage.
Wet garbage must be stored in a temperature controlled space, with finishes
conducive for easy cleaning, until disposed of.
Kitchen wastewater must be directed to a Grease Trap where accumulated
grease is removed and disposed of regularly
Separate adequate toilet facilities shall be available for the use of drivers.
There should be two or more staff speaking foreign languages other than
English. The front office staff including the Guest Relations Officers should
have a good knowledge of English.
Page 22 of 32
Table 3 - Non mandatory requirements for any star categories of tourist hotels
69
Location
The Approach, entrance, vicinity and the environment should befit a
deluxe hotel
70
The number of guest rooms per hectare and the number of floors
should be in keeping with the purpose of the hotel. High density area
- 120 rooms per hectare, Medium density area - 60 rooms per
hectare, Low density area - 24 rooms per hectare
71
Landscaped and green area should enhance the general ambience of
the property.
72
73
74
75
76
Hotel
Building
77
78
79
80
Common
Areas
75
50
50
25
The design of the building, the architectural features and the type of
construction should project the distinctive qualities of a deluxe hotel
in the tropics.
Special care should be taken to ensure that a Sri Lankan architectural
character is maintained to suit the environment and the location
50
25
50
Page 23 of 32
25
25
25
25
50
81
Lobby
82
83
84
85
86
87
88
Guest
Services
Bed Rooms
150
25
50
Page 24 of 32
50
25
25
75
60
89
90
91
92
125
125
75
30
93
50
94
25
95
25
96
Adequate supply of good quality and absorbent bath, face and hand
towels, preferably white, and bath mats should be available. Bed
linen and towels should be changed daily or as requested by guests.
Bath robes and slippers of good quality should be available.
50
97
20
Bathroom should have very high quality floor, wall and ceiling
finishes.
15
98
99
100
Bathrooms
25
25
101
25
102
25
103
Hot and cold water with suitable mixing facility should be available
for the bath, shower and the wash basin
Bathrooms should have good level of general illumination and
effective on-the-face lighting for the mirrors. The lighting levels to
be as follows: bathroom (general lighting) 120 Lux, On-the-face
lighting (mirror) 300 Lux. The light switch should be located outside
the bathroom.
A mechanized laundry with dry cleaning facilities capable of
processing all hotel linen and guest linen or a facility to handle such
items using suitable outside sources shall be available
A well ventilated linen room with adequate storage facilities for new
linen and linen in use must be available
A coffee shop operating 24 hours
25
25
50
104
105
House
keeping
106
107
108
109
110
111
112
113
114
115
116
Restaurant
and Bar
Page 26 of 32
25
25
15
50
25
25
25
25
50
50
25
117
The menu and Beverage /wine list presentation should reflect a great
attention to detail including style and comfort.
A specialty restaurant
25
25
25
25
130
25
131
50
132
50
118
119
120
121
122
123
124
125
126
127
128
129
133
134
135
136
137
138
Kitchen
Page 27 of 32
25
25
50
50
25
50
50
25
25
50
75
25
50
25
25
139
140
141
142
143
144
145
Sanitary
Requirements
146
147
148
149
150
151
152
153
Safety and
Security
50
50
Page 28 of 32
75
25
50
50
50
50
25
25
25
25
25
25
25
154
Entertainment, The hotel should provide entertainment for guests with a strong
Recreational
emphasis on traditional Sri Lankan culture, dance and music
and Other
facilities
25
155
50
156
157
158
159
160
Swimming
Pools
50
75
75
50
50
161
25
162
25
25
163
164
165
Page 29 of 32
25
25
166
Facilities for
differently
abled guests
50
167
Public Toilets
25
25
25
168
169
170
171
172
173
174
175
176
177
178
Staff
Page 30 of 32
25
25
50
25
50
25
75
50
50
and the depth not less than 45 cm. The lockers should be well
ventilated.
179
180
181
182
183
184
185
186
187
10
Where staff meals are provided: Staff dining room shall be well
ventilated. The floor shall be made of impervious material. Walls
shall be covered up to 150 cm with impervious material to facilitate
cleaning. The dining area shall be such that a minimum of 1.5 sq.m.
is available per person. The total number of covers shall be adequate
to serve 30% of the total staff in one sitting. The table should be
covered with impervious material conducive for easy cleaning. At
least two sinks with running hot and cold water with mixing facilities
for washing of cutlery, crockery and glassware. Adequate number of
hand washing stations with soap and hand drying facilities should be
available.
All new recruits should be provided with training in acclimatization
to a hotel environment, personal grooming, hygiene and the use of
common amenities.
A written general instructions, guidelines, and code of conduct
should be issued to all staff.
The hotel should conduct regular training for the staff. The training
should be conducted by suitably qualified trainers and training
records must be maintained.
Adequate recreational facilities, including television for staff, should
be made available. Minimum of 02 Indoor Games and facilities for
02 Outdoor Games should be available. A separate Library or a
Reading Room with news papers and adequate reading material
should be made available. A separate in-house computer room for the
use of the staff is recommended. A staff shop should be made
available for the convenience of the staff.
The hotel shall have a fully equipped training department operating
under a qualified trainer. A separate room for training with adequate
facilities should be available. All hotels should have a separate
training manual from which training should be conducted. Training
manual should have different curriculum for different levels of staff.
75
Page 31 of 32
25
75
50
25
50
50
50
188
25
189
Solar Hot water heating should be used for the production of Hot
water requirements.
25
190
25
25
25
191
192
193
194
195
Environment,
Community &
Sustainability
Total marks
25
25
25
5,000
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