Total Quality Management (TQM) is an approach that seeks to improve quality and performance which will meet or exceed

customer expectations. This can be achieved by integrating all quality-related functions and processes throughout the company.
TQM looks at the overall quality measures used by a company including managing quality design and development, quality
control and maintenance, quality improvement, and quality assurance. TQM takes into account all quality measures taken at all
levels and involving all company employees.

What is Kaizen?
Kaizen means "improvement". Kaizen strategy calls for never-ending efforts for improvement involving everyone in
the organization – managers and workers alike. 

Kaizen and Management

Management has two major components:
1. maintenance, and
2. improvement.
The objective of the maintenance function is to maintain current technological, managerial, and operating
standards. The improvement function is aimed at improving current standards.
Under the maintenance function, the management must first establish policies, rules,
directives and standard operating procedures (SOPs) and then work towards ensuring  
that everybody follows SOP. The latter is achieved through a combination of discipline
and human resource development measures.
Under the improvement function, management works continuously towards revising the current standards, once they
have been mastered, and establishing higher ones. Improvement can be broken down between innovation and
Kaizen. Innovation involves a drastic improvement in the existing process and requires large investments. Kaizen
signifies small improvements as a result of coordinated continuous efforts by all employees.

Implementation of Kaizen Strategy: 7 Conditions

One of the most difficult aspects of introducing and implementing Kaizen strategy is assuring its continuity.
When a company introduces something new, such as quality circles, or total quality management (TQM), it
experiences some initial success, but soon such success disappear like fireworks on summer night and after a
while nothing is left, and management keeps looking for a new flavor of the month.
This if because the company lacks the first three most important conditions for the successful introduction and
implementation of Kaizen strategy... More

Process-Oriented Thinking vs. Result-Oriented Thinking

Kaizen concentrates at improving the process rather than at achieving certain results. Such managerial attitudes
and process thinking make a major difference in how an organization masters change and achieves improvements.
Why JIT?
In Kaizen, JIT is a is a collection of concepts and techniques for improving productivity.
JIT is a process aimed at increasing value-added and eliminating waste by providing
the environment to perfect and simplify the processes  
Benefits of JIT
 Reduced operating costs
 Greater performance and throughput
 Higher quality
 Improved delivery
 Increased flexibility and innovativeness

Five ways to Improve a Process

 Reduce resources
  Reduce errors

 Meet or exceed expectations of internal/external customers

 Make the process safer

 Make the process more satisfying to the person doing it.

Juran’s Trilogy

 Three components - PLANNING,CONTROL AND IMPROVEMENT

 Based on financial processes ,such as budgeting(planning), expense measurement(control), and cost reduction
(improvement)

Four Improvement Strategies

 Repair

 Refinement

 Renovation

 Re-invention