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E-Mail:: Swati +91 - 7757005718
E-Mail:: Swati +91 - 7757005718
E-Mail:: Swati +91 - 7757005718
+91 7757005718
: swatiupadhyay0612@gmail.com
EXPERIENCE SUMMARY
Close to 3 years and 8 months of experience with Cognizant Technology Solutions in Manual Testing
comprising of MSCRM , CRM and Mobile Testing with value of Software Quality Assurance and
Business Analyst experience,
Thorough understanding of the SDLC with proficiency in mapping business requirements, technical
documentation, application design, development, integration, testing and troubleshooting for
Information Systems Management.
A project executor with exposure in handling projects and ensuring delivery of projects within the
time & cost parameters.
Capability to apply wide technical skills as well as practical skills to manage and execute the test
cases.
Experience in writing the test cases ans test scenarios for functional, integration testing and mobile
testing.
Effective defect tracking and reporting to improve communication and reduce delay.
Possess strong communication, relationship management, analytical and problem-solving skills.
Comfortable in interacting with people across hierarchical levels for smooth project execution.
Having good interpersonal and communication skills.
Proficient problem-solver & motivated achiever, who guides organizations in applying technology to
business settings, provides added value and creates project deliverables in a timely manner and got
Client appreciations for different projects.
Self starter and able to work independently or as part of a team.
Zero UAT defects in three successive major projects.
Zero Production defects in all the projects worked till now
Got Employee of the Quarter and Employee of the month awards.
Member of interview taking committee for external associates.
Mentoring and imparting project/technical trainings to junior project members ,responsible for team
meetings and organizing fun activities.
Skills
Insurance /Investment Banking.
Languages
Basics of C,SQL
Testing Tools
Operating Systems
EMPLOYMENT HISTORY
Name of the Company
Designation
Duration
Consultant-CRM
PROJECT EXPERIENCE
Company
Project Name:
One Event
Primary Role:
Team Lead
Tools:
Project Abstract:
One Event system will facilitate all ERM team to manage events and
hospitality globally. GMMS is migrated to One Event. It helps in managing
events and its manager and assigning its budget, cost centers, venues, contacts,
Invitees, linked events and sending it for approval.
Roles &
Responsibilities:
Company
Project Name:
Primary Role:
Team Lead/BA
Tools:
Project Abstract:
Irdeto is already using MSCRM 4.0 and upgrading its system to MSCRM 2013
to manage its customer in effective way. Here our main focus is on Sales
modules which include Lead management, Opportunity management, Account
management, Contact management, Activity management and Reports testing.
MSCRM is integrated with Microsoft Outlook and Resco Mobile Application, to
enable the users to access the application through Outlook and IPhone.
Company
Project Name:
Primary Role:
Team Lead/BA
Tools:
Project Abstract:
Irdeto is already using MSCRM 4.0 and upgrading its system to MSCRM 2013
to manage its customer in effective way. Here our main focus is on Sales
modules which include Lead management, Opportunity management, Account
management, Contact management, Activity management and Reports testing.
MSCRM is integrated with Microsoft Outlook and Resco Mobile Application, to
enable the users to access the application through Outlook and IPhone.
Designing Test Scenarios and Test Cases.
Company
Project Name:
Bisnode MSCRM
Primary Role:
Team Lead/BA
Tools:
Project Abstract:
Bisnode is currently using MSCRM 4.0 and 2011,and now they are moving to
MSCRM 2013 to manage its customer in effective way. In MSCRM 2013 few
functionalities from MSCRM 4.0 , MSCRM 2011 and various interfaces Piccard
(Batch time) and MS Dynamics NAV Smart (Real time)) are included. In this
system we are focusing on Prospect Management, campaign management,
Activity Management, Opportunity Management, Customer Management,
Contact Management, Quote management ,Proactive Customer Care, Reactive
Customer care , maintaining feedback and customers preferences and reports
testing.
Company
Project Name:
Bisnode MSCRM
Primary Role:
Team Lead/BA
Tools:
Project Abstract:
Bisnode is currently using MSCRM 4.0 and 2011,and now they are moving to
MSCRM 2013 to manage its customer in effective way. In MSCRM 2013 few
functionalities from MSCRM 4.0 , MSCRM 2011 and various interfaces Piccard
(Batch time) and MS Dynamics NAV Smart (Real time)) are included. In this
system we are focusing on Prospect Management, campaign management,
Activity Management, Opportunity Management, Customer Management,
Contact Management, Quote management ,Proactive Customer Care, Reactive
Customer care , maintaining feedback and customers preferences and reports
testing.
Company
Project Name:
FPL MSCRM
Primary Role:
Software Tester/BA
Tools:
Project Abstract:
Florida Power & Light Company (FPL) has implemented the Microsoft
Dynamics CRM 2011 to replace their legacy system, Strategic Account
Management System (SAMS) which is currently being used for Customer
management by FPL users. MSCRM is integrated with Microsoft Outlook and
Resco Mobile Application, to enable the users to access the application through
Outlook and IPhone.
Company
Project Name:
Siebel Regression
Primary Role:
Tools:
Test Analyst
HP ALM 11, SnagIt, Siebel
Project Abstract:
This project deals with enhancements requested from various business groups
and the requirements from other projects to be regressed in Siebel to ensure that
all the previous functionalities are working without any issues like creation of
service request, fulfillment and activities.
4
Company
Roles &
Responsibilities:
CERTIFICATION SUMMARY
Name of the Certification
Year of
Completion
External certifications:
2012
2013
Internal certifications:
1. CCP on ISTQB Foundation level 0.
2012
EDUCATION SUMMARY
Name of the
Institution/Board
Course
Year of
Passing
Percentage
Marks/CGPA
B.Tech
HSC (12th)
2011
2006
8.5
76
CBSE(10th)
2004
86
PERSONAL DETAILS
Date of Birth
Sex
:
Nationality
Languages Known
Mobile No
:
:
25th Feb, 1989
Female
:
Indian
:
English, Hindi.
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