CIS Modules

A. Metering
Configurations
Meters Related Configurations
Readers Configuration
Meter Readings Related Configurations
Meter stock
Meter Single and Bulk Entering
Meter Sealing Certificate
Meter wise/Consumer wise History
Meter Indent
Meter Requests & Allocation
Routing and scheduling
Route Map Creation
Meter Reader walk order creation
Meter reader scheduling
Meter readings
Single and Bulk Meter Reading
Others
Meter Change request
Meter Installation Mapping (Check Meter Installation & Finalization)

Reports
Meter Reading Reports
Meter Change Reports
Check Meter Reports

B. New Service Connection

Configurations
Service Connections related configurations
Charges related configurations
Process related configurations
Documents related configurations
Cost estimation related configurations
Cost Templates configuration
Registration
LT : New Service connection, Load Enhancement, Load Reduction.
LT : Temporary connections for Function purpose.
LT : Temporary connection for Construction and other purpose.
HT : New Connection, Load Enhancement, Load Reduction
HT : Temporary connection

Pending Registrations
Load Assessments & Approvals
Cost Estimations Creation & Approvals
Meter Sealing Entry
Status
Service Connection history
Notice & Letter Generations
Others
Consumer Feedback
Connection withdrawal by consumer request
Third party ( like Electrical Inspector) Inspection
Penalty Assessment in delay of service connections
Checking Material availability in Store
Temporary Connection Extension
Reports
Service Connection related reports like (Registered, Pending, Rejected,
Released)
First Bill Exception Report
Cost Estimation Report

C. Payments

Configurations
Bank Configurations
Counter Configurations
Manual Receipt Book Configurations
Third Party Configurations
Delegation of Power Configurations
Miscellaneous Fee Configurations
ECS Registration Configuration
Bill Payments
Full Payments
Part/Partial Payments
Installment Payments
Advance Payments
Offline Manual Payments
Miscellaneous payments
New Connection Related Payments
Customer Service Related Payments
Billing Related Payments
Metering Related Payments
Theft Related Payments

Transactions
Payment Mode Modification

Payment Reversal
Third Party Collection Imports
Search Payments
Bill Payments Search
Miscellaneous Payments Search
Reports
Revenue Collection
Partial Payments Reports
Advance Payment Reports
Installment payment Reports
Cancelled, Cheque Bounce etc. Payments Reports
Miscellaneous Collections Reports
Office/circle/Division wise reports
Inter/Intra Division counter reports

D. Billing
Configurations
Tariff Related Configurations

Special Charges Configurations

Global Parameters Configurations
Regular Expression Configurations (Bill Number, Receipt Number, etc.)
Accounting Configurations
Bill Process
Readings Checklist
Billing Checklist
Single Consumer Bill Process
Bulk Bill Process Scheduling
Bill Revisions
Bill Adjustments
Group Billing
Bill Preview & Printing
Bill Preview
Bill Printing
Bill Printing Approval

Others
Due Date Modifications
Consumer Attribute Changes
Book Number, Pole and DTR Updates

Email and Phone Number Updates

Category Changes
Bulk Book changes(Division wise, Sub Division Transfers)
Billing Related Requests( Through CSC)
Pending Requests Dash Board
Additional Security Deposit Process
Interest on Security Deposit Process
Accounts Related Activities
Reports
Consumer Wise Billing Summary Report
Book Wise Billing Summary Report
Bill Basis Report
Bill Revisions Report
Bill Adjustments Report
Bill Register Report
Current Month Assessment Reports

E. Disconnection/Dismantlement
Configurations
Disconnection related configuration
Activities action related configuration
Notices

Defaulters list (for Unpaid Bill / Installment / Cheque Bounce) Report

Notice Generation to Defaulters
Advice list Generation for Defaulter Disconnection
Route Map generation for Disconnection
Disconnection
Handling/Mapping of Defaulter Disconnection Process
Reconnection
Bill Stop
Dismantling
Permanent Dismantlement
Cost Estimation against the dismantlement
Final Bill generation
Notice Generation for Unpaid Final Bill cases
Master Deletion

Reports
Notice Related Reports
Disconnection related reports
Reconnection related Reports
Bill Stop Reports
Dismantlement Report

Final Bill generation Report

Account Close Report

CRM Modules
A. Customer Support/Service (Complaint Management)
Configurations
Request/Complaint Type configuration
Request/Complaint Sub Type configuration
Status configuration
Registration
Request Registration
Complaint Registration

Request/Complaint Dash Board & Process

Un Assigned Request/Complaint
Un Resolved Request/Complaint
Escalated Request/Complaint
Rectified Request/Complaint
Load Shedding
Power Outage

Power Outage Registration

Power Outage Restore
View Status - Request/Complaint
Reports
Un Assigned Request/Complaint Report
Un Resolved Request/Complaint Report
Rectified Request/Complaint Report
Request/Complaint Rectified With In SLA Report
Request/Complaint Rectified Beyond SLA Report
Invalid Request/Complaint Report
Group Complaint Report

B. Customer Self Service View Bills, Pay Bills, Lodge/View

Complaints,View Status.