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FEATURE
Why IT and Operations are on a collision course
on IDG Answers
How to switch Samsung Galaxy from Sprint to AT&T?
Credit: Thinkstock
By Sharon Florentine
Follow
CIO | Mar 9, 2016 5:01 AM PT
RELATED TOPICS
Collaboration
IT Strategy
Freedom to experiment
"We leave quite a large degree of freedom for people to work on
what they want to work on, because now we easily can see they
are going to support and contribute to all the overarching
strategies. The impact has been incredibly positive, and the
biggest benefit is transparency and engagement. Everyone's
much more bought-in now that they see what the strategy is, how
they are contributing, and how they fit into larger initiatives and
the objectives," Coureil says.
Being able to derive insights from collaboration data can also
help weed out underperformers and determine where obstacles
and roadblocks are occurring, says BetterWorks' Duggan. It's the
flipside of the coin you can determine who's taking on too much
and also who's taking on too little and manage accordingly.
"If someone isn't doing enough cross-functional work, that's also
a problem. Say you've got a guy named Bob who's only doing his
own work, he isn't working cross-functionally, he's not actively
contributing to other people's projects. Everyone can see that,
too. That can create some social pressure to encourage folks like
Bob to step up, or it can alert managers to areas where perhaps
Bob needs additional training or coaching or it could be that Bob
needs to find another position either inside or outside of your
company," Duggan says.
It's really all about using data to discover how and where
collaboration is working and where it's not, and delivering
adequate feedback and support to your employees when, where
and how they need it, says Duggan.
"The standard today is that workers are not getting a lot of
feedback on what they're working on, and they don't know if what
they're doing matters. We hope that we can help people
understand that what they're working on is important, it matters
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