Diana N. Soto 347.444.

4371
301 East 156th Street apt. # 12-A Bronx, NY 10451 dianasoto14@hotmail.com
Summary of Qualifications
Strong interpersonal and communication skill; having dealt with a diverse population. Self-motivated; able to set
effective priorities to achieve immediate and long term goals and meet operational deadlines. Adept at working
independently and as a team member. Proven success managing office and administrative functions.

Education
Bronx Community College Bronx, NY
Major: Human Services Fall 2011

Norman Thomas High School New York, NY

Major: Office Technology (with honors) June 2000

Employment
Heritage Health & Housing - Supported Housing I - Queens Bronx, NY
Case Manager/Event Coordinator 02/2010 - Present
• Provide casework counseling and advocacy services as needed
• Assist residents with following up with their health treatment
• Maintain accurate and current statistical and clinical documentation
• Train residents in daily living activities providing restorative services
• Plan and coordinate monthly events. Encourage residents to participate in such events
Heritage Health & Housing - Supported Housing I - Queens New York, NY
Residence Counselor 01/2009 - 01/2010
• Provide escort and advocacy services as needed
• Provide counseling and intervention services as needed
• Assist residents with following up with their health treatment and financial issues
• Maintain accurate and current statistical and clinical documentation
• Train residents in daily living activities providing restorative services
Harlem Dowling-West Side Center for Children and Family Services New York, NY
Administrative Assistant 05/2006 - 08/2008
• Meet and greet clients as well as scheduling follow up visits and providing referrals
• Filing, faxing, typing, answer phones, maintain case records
• Create and implement database system and documentation logs. Data entry
• Plan and coordinate program events.
• Accountable for petty cash, check request and carfare.
• Order and manage office supplies
• Support Case Workers as needed
Alianza Dominicana, Inc./Best Beginnings New York, NY
Family Support Worker 06/2004 - 01/2006
• Conducted home visits. Keep a daily organized record of patient
• Provided participant with information about healthy child development
• Introduced families to services and events in the community and in the program
• Encouraged and supported families through system. Coordinated resources in the community
Alianza Dominicana, Inc./Center for Health Promotion and Education New York, NY
Community Outreach Worker 02/2003 - 06/2004
• Conducted home visits
• Kept an organized record of the patient
• Educated patient about their health
• Escorted patients to their appointments and assist them with daily living activities

Skills
Excellent interpersonal and communication skills. Strong customer service, organizational and administrative skills.
Fluent in English and Spanish (written and spoken). Computer proficient for documentation, communication and
research. Ability to multi-task. Ability to follow and maintain appropriate boundaries to represent the company well.
Ability to be a proactive team player. CPR certified. Strong training and couching ability.

REFERENCES AVAILABLE UPON REQUEST