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FAQs On Balikbayan Box Shipment Series of April 21, 2016
FAQs On Balikbayan Box Shipment Series of April 21, 2016
FAQs On Balikbayan Box Shipment Series of April 21, 2016
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9-07-2015
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Q. How does one file a complaint with DTI regarding balikbayan boxes?
A. Complainants, (either the shipper or consignee) should file a written complaint
together with supporting documents showing the name of the local delivery
agent/forwarder such as official receipts, cargo receipts, packing list, shippers
declaration, house bills of lading, or waybills, with DTI-FTEB. They can also send
their complaints through email at fteb@dti.gov.ph and ftebmediation@dti.gov.ph
or call DTI Direct at (02) 751-3330 / 0917-8343330.
Q. What sanctions/penalties may DTI impose on freight forwarders violating existing
policies on balikbayan boxes?
A. DTI may impose administrative fines in the amount of Php 50,000, Cease and
Desist Order, or suspension or cancellation of accreditation pursuant to PSB A.O.
No. 6 series of 2005.
Q. What are the common complaints received by DTI regarding balikbayan boxes?
A. Most of the complaints on balikbayan boxes are for:
1. Non-delivery
2. Loss
3. Pilfered
4. Damaged
Q. How much are the shipping rates of balikbayan boxes? How long is the transit
time from origin to destination?
A. The rates differ depending on the size (small (26x26x26), medium (26x26x34),
large/jumbo (26x26x42), (53x51x76cm), (76x56x61cm), regular (23x17x20), extralarge (71x43x57cm)) of the balikbayan box and the origin of the balikbayan box
shipment. Below is an estimated door to door rate of a typical balikbayan box and
its transit time from origin to destination.
Estimated Door to Door Rates of a Typical Balikbayan Box and Transit Time by Destination
Metro Manila
Visayas
Mindanao
Door to
Transit
Door to
Transit
Door to
Transit
Door Rate
Time
Door Rate
Time
Door Rate
Time
(USD)
(in days)
(USD)
(in days)
(USD)
(in days)
Hongkong
64-70
15-20
70-75
20-25
85
22-27
Singapore
82-99
10-20
89-128
15-25
92-134
25-30
1
USA/Canada
60-85
55-65
70- 95
65-75
75-100
65-75
Middle East
50-90
35-45
66-100
40-50
71-110
50-60
Italy
67
50
84
60
84
65
Germany
78-79
50
106-107
60
112-118
65