HYDRO-WHIRL REPAIRS

19200 Balboa Boulevard

San Fernando, CA 90010
315-555-1234
www.CQRepairs.com
email@yourisp.net

May 19, 2016

Mrs. Gloria Hochholter, 1403 Glendale Blvd., Sylmar, CA, 93024
Dear Mrs. Hochholter,
Congratulations on your brilliant newest washing machine purchase with
Hydro-whirl! We take pride in the reputation and services that was
2. Our companys service plan only covers proper customer usage of the
established by our companys many assets. Hydro- Whirl not only is known
machine stated in the instruction manual. It does not cover water
for building durable washing machines but also consistently receives
damage from burst hookup hoses installed by the customer, damages
excellent customer service ratings on surveys conducted by J.D. Power and
from washing heavy-duty rugs that are beyond the machines safe
Associates. We also have trained technicians who travel to customers home
operating capacity
for repairs. Customers love our peace of Mind repair service plan that
covers the costs of approved mechanical repairs for only $10.99 a month!
3. Apart from the monthly service plan, your manufacturers warranty has expired. Plus the
warranty
manufacturing
defects.
Again,
thankonly
youcovers
for wise
choice for
purchasing the Hydro-Whirl washing
machine. We noticed you recently scheduled an in-home service inspection
Because of the above reasons, the requested repairs are not approved. We are unable to replace
for your machine that does not operate. Our company relies upon the
the machine at no charge to you as you requested.
documented diagnosis and photo evidence made by our Hydro-Whirl service
technicians.
Ourmany
Technician
found
the following
However,
there other
other variety
alternatives
availableproblems:
for you as a solution! We can
repair your machine at current market costs for labor and parts, estimated by the technicians inA damaged
to two
reasons:
1) themachine
machine
was notprice of
home inspection
invoice.motor
We candue
sell you
a refurbished
washing
at a discount
$249 plus delivery and certified technical installation labor fees. You can also purchase a new
machine at
full retailinto
cost and
have your Peace
of Mindservice
service plan
transferred
to your
new
plugged
an adequate
electrical
circuit
(a heavy
duty
machine at no extra charge.
20amp circuit is required; a 15 amp circuit was used instead). 2) A
Since you are one of our valued customers and have purchased our products in the past, we are
enclosingMotor
a 15% discount
on a new Hydro-King
washingoccurred
machine model.
Our
new models
offer
short-circuiting
damage which
due to
water
flooding
improved features such as larger loads, which means with a larger capacity there will be fewer
loads thatcaused
allows customers
to spend
lesssupply
time washing.
feature
includes an electronic
by a burst
water
hose Another
at the rear
faucet
easily replaced circuit board controls. Our service technicians will be happy to come to your
Also, due to the tub basket supports were cracked as a result of
house to correctly install the machine and make covered warranty repairs.
thelook
tubs
basket
supports
on spin
We value overloading
your business and
forward
to helping
you make
yourcycle.
laundry experiences more
efficient!
Todays washing machines require correct electrical installation procedures
Sincerely,
and proper customer usage and care. Although you do take part in our
Peace of Mind repair service plan, the maintenance plan does not cover
John
Velazquez
the damaged
parts due to the following:
John Velazquez
1. There is no record that the machine was installed by a qualified Hydrotechnician
CustomerWhirl
Account
Manager when it was purchased a year ago
Hydrowhirlrepairs@gmail.net (626) 555-1234