TRAINING PROGRAM SUMMARY

TITLE OF TRAINING PROGRAM :

QUALITY CONTROL CIRCLE AND 7 QC TOOLS

A QCC is a small group of employees, usually coming from the same work area who
voluntarily meet on a regular basis to identify, investigate, analyze and solve their work-related
problems together in order to contribute to the improvement of the enterprise. It also helps
respect humanity and to build a cheerful workgroup through the development of the staff's
infinite potential. It has been the Japanese experience that 95% of the problems in the
workshop can be solved with simple quality control methods such as the 7 quality control tools
[Ishikawa, 1986]. These tools will help QCCs to do brainstorming systematically and to analyze
the problems critically. Then, through logical thinking and experience, most problems can be
solved.
Another benefit of QCC is an improved two-way communication. The management
becomes more concerned with the staff problems and, in turn, the staff becomes aware of the
day-to-day problems of running an organization. Communication between departments also
improves. QCC program in general requires the same framework as ISO 9000 quality standards
regarding the management structure and in-company training. Therefore, QCCs should be part
of any company's Total Quality Program. Organizations that introduce QCC programs also helps
to establish customer confidence. This training program is specially designed to training QCC
Members, Leaders and Facilitators on how to start a QCC team. Apart from lectures and
practice sessions, this program also includes computer simulations to help reinforce
participant’s understanding of the QC Tools functions in Problem Solving cycles. This training
program is a must for those who want to adopt the QCC way of quality improvement through
teamwork and people empowerment.
TARGET GROUP
QCC/ICC Facilitators, Leaders and Members

OBJECTIVE
At the end of the course, participants will..
a. Gain awareness of the purpose, benefits and method of operation of QCC/ICC.
b. Be equipped with simple QCC/ICC techniques, problem solving skills and skills for
effective participation in QCC/ICC activities.
c. Foster closer human relations within fellow workers through group dynamics and work
as a team.
d. Increase participation and develop the feeling of importance through QCC/ICC activities.

COURSE CONTENT

Introduction:
i) What is QCC/ICC? History of QCC/ICC.
 QCC/ICC benefits and problems.
 Role of Management, QCC/ICC Facilitator, QCC/ICC Members
ii) Definition of Quality.
 PDCA: Problem solving approach and creativity
 Effective group problem solving
Exercise 1:
Case Study 1: Identifying problems and opportunities.
iii) Definition of problems
 Systematic problem solving approach
 QC Tools and applications
 Brainstorming and questioning techniques
iv) Effective meetings and communication
 v) Concept of Motivation, Teamwork, Commitment and Productivity
 Effective communication and basic interpersonal skills
 Conducting QCC/ICC meetings and proceedings
Exercise 2
Case Study 2
 Forming a start-up QCC/ICC to solve work-related problems
 Conducting a QCC/ICC meeting
 Application of PDCA Cycle
 Using 7 QC Tools in problem solving
vi) Making QCC/ICC Presentation
 Establishing a Quality Improvement (QI) story
 What to present in a QCC/ICC presentation
 Team efforts in QCC/ICC presentation.
 QCC/ICC Implementation Plan
vii) Considerations in implementing QCC/ICC
viii) Action plans

TRAINING METHODOLOGY
 Lectures, case study, role-plays, group presentation etc.

COURSE FEE
RM 3500/DAY
OTHER TRAINING

Workshop: QCC/ICC Presentation Skill

Workshop: Preparing QCC/ICC Material and Win the Competition
Workshop: Judge your QCC Project Effectively
ICC For Better Improvement
QCC/ICC for Team Leaders
QCC/ICC for Facilitators
Sales Success
Professional Grooming

Call Now For More Information:

QUALITY CIRCLE
019-424 4321
A. TRAINER’S BACKGROUND

Name : Noraiffa Binti Md Yusuf

B. ACADEMIC QUALIFICATION: Bachelor Science in Information Studies (UiTM), MBA UiTM

C. PROFESSIONAL QUALIFICATION: Train The Trainer (PSMB)

D. SHORT COURSES ATTENDED :

Start Date End Date

Train the Trainer 01.09.2005 02.09.2005

Gemba Kaizen 09.02.2006 10.02.2006
Strategic Management Planning 15.02.2006 16.02.2006
MICROSOFT POWER POINT 2003 03.03.2006 04.03.2006
ISO 9001 Awareness 14.03.2007 14.03.2007
Total Productive Maintenance 23.04.2007 24.04.2007
Time Management 20.06.2007 21.06.2007
Expert Coach 16.07.2007 17.07.2007
Creating Synergy In Teams 12.12.2007 13.12.2007
TRAIN THE TRAINER - PSMB 14.01.2008 18.01.2008
7 Formulas for Individual Success 24.01.2008 25.01.2008
Structured Problem Solving 12.02.2008 13.02.2008
Handling Effective Meeting 26.03.2008 27.03.2008
Managing Conflicts Constructively 12.05.2008 13.05.2008
8 Windows To Creative Thinking 21.08.2008 22.08.2008
ISO 001:2000 Intrnal Audit-Prcss Approac 19.11.2008 20.11.2008
ISO 14001:2004 STANDARD
REQUIREMENTS 20.03.2009 20.03.2009
QCC For Manager 26.03.2009 27.03.2009
Risk Management 06.04.2009 07.04.2009
Winning Habits for Org. Excellence 20.04.2009 21.04.2009
Performance Management System 07.05.2009 07.05.2009
Professional Grooming 10.06.2009 11.06.2009
5'S Internal Auditor 17.06.2009 18.06.2009
Qalbu Management 13.08.2009 13.08.2009
Internal Auditor ISO 14001:2004 17.08.2009 18.08.2009
ISO 9001:2008 INTERNAL AUDITOR 26.10.2009 27.10.2009
Poka Yoke : Mistake Proofing 15.03.2010 16.03.2010
Neuro Linguistics Programming (NLP) 08.04.2010 09.04.2010
E. CAREER EXPERIENCE :

2003- 2005 - Executive Trainer for QC Department, Matsushita Electronic Motor Sdn
Bhd, Sungai Petani. Kedah

2005-2008 - Sr Executive (TQM Training), Naza Kia Academy, Gurun Kedah

2008-2010 - Sr Executive for Manufacturing Training, QA Department, Naza

Automotive Manufacturing Sdn Bhd., Gurun,Kedah.

2010-Present- Senior Consultant, Quality Circle

F. EXPERIENCE IN TRAINING :

2003-2005
(Matsushita Electronic
Motor Sdn Bhd.) - 7 QC Tools
- QCC for Leaders and Executives
- Basic Drawing Reading
- Basic Soldering Training for Operators
- How to Implement 5S In Workplace
- QCC: How To Get High Score in Convention
2005-2008
(Naza Kia Academy) - 7 QC Tools
-QCC For Team Leaders and Executives
-New 7 Tools and ICC
-QCC and 7 Tools
-Gemba Kaizen
2008-2010
(Naza Automotive
Manufacturing Sdn Bhd) - 7 QC Tools and Manufacturing Improvement
-ICC For Team Leaders and Executives
-New 7 Tools and ICC
-ICC and 7 Tools
-ICC Workshop: Present and Win
-ICC Workshop:Presentation and Public
Speaking
-ICC Workshop:Slide and Presentation Material
-ICC Workshop: How To Judge Effectively
-Gemba Kaizen
- Poka Yoke
-Cultivating 5S in Workplace
-Human Re-engineering through 5S
-Total Quality Management (TQM)
-Sales Strategy and Negotiation Skills
G. CURRENT OCCUPATION
Training Coordinator and Senior Consultant