Gogo Connected

Aircraft Services

New applications of connectivity for airline operations

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Realize the
exponential power
of a connected fleet
By putting Gogo Connected Aircraft Services to work,

Inflight services
Boosting productivity

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Aircraft systems
Harnessing data from

and generating new

aircraft systems and

revenue opportunities

equipment

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Services
Connecting aviation
with an array of
innovative services

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Flight operations

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Apps
Development and

Streamlining operations

you can create an environment of continuous improvement

admin for iOS, Android,

with connectivity and

an intelligent datasphere where observations can be shared

Microsoft, and HTML5

EFB programs

platforms

across your entire network of aircraft and personnel.

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The possibilities Gogo enables arent pipe dreams,

but realities that are already advancing aviation.

Support
Ensuring the smoothest
performance possible both on the ground
and in the air

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Maintenance
Accessing essential
up-to-date aircraft
information

Inflight services

Flight operations

Boosting productivity and generating

new revenue opportunities

Streamlining operations with

connectivity and EFB programs

Creating and supporting point-of-sale is a key component of

With tablet-based EFB programs already online, its clear

an airlines ancillary revenue opportunity. Connectivity can also

that reliable cockpit connectivity is quickly becoming essential.

bring a wealth of passenger information to cabin crews, who can

use ground-based CRM applications to bolster customer loyalty.

Not only are current operations able to gain efficiencies,

Cabin crews can also report onboard maintenance issues, which

but new applications can ultimately help reduce delays and

crews on the ground can see in real-time, leading to quicker

improve comfort for airline crew and passengers.

recovery times and minimizing impact to passengers.

Enhance customer service

and empower your cabin crew
Ancillary revenue

Onboard maintenance reporting

Minimize fraud risk with realtime credit card transactions

Reduce repair delays by reporting

maintenance issues inflight

Create onboard seatupgrade opportunities

Increase maintenance
crew preparedness

Enable better decision-making

and new efficiencies
Flight route and performance optimization

Automated aircraft reporting

Provide actionable fuel- and

time-saving opportunities

Maintain positioning by tracking airline

assets (e.g. airplanes, crew, etc.)

Identify more efficient routes

using real-time data inputs

Obtain an alternate feed for the Aircraft

Situation Display to Industry (ASDI) input

Electronic flight folder

Personalized service
Integrate loyalty programs
into crew-issued tablets
Provide crews with passenger-specific
information (e.g. meal preferences
or allergies)
Enable unique entertainment options
for your high-value customers

Operate optimally when connected

Utilize the most current flight information
Eliminate paper
Turbulence mapping and
real-time weather
Make decisions based on the latest data

Enable geo-fencing notifications

of airplanes crossing virtual
geographical boundaries
Crew / Operations Center
communications (including AOC)
Reduce legacy ACARS dependencies
Introduce modern interface and new
communication features such as sent
verifications and read notifications

Increase safety and comfort for

your crew and passengers
Reduce unscheduled maintenance
by avoiding turbulence

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Gogo Connected Aircraft Services

Flight operations

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Maintenance

Aircraft systems

Accessing essential up-to-date

aircraft information

Harnessing data from aircraft

systems and equipment

To allow for better access to accurate data, airline maintenance

organizations are adopting tablets so personnel can access
required documentation, which boosts task efficiency.
Sensor data, enabled by the connected aircraft, can be used to
feed predictive maintenance algorithms in near real-time. This
functionality stands to save airlines significant expenses related
to delays, cancellations, and overall maintenance costs.

The internet of things is beginning to make its presence known

in aviation. New aircraft include an unprecedented number
of smart, connected components, such as the engine of the
Boeing 787, which can generate more than 500 GB of data
over the course of a single flight. These components are
equipped with sensors that can provide valuable insight into
whats happening throughout the aircraft at any given time.
Gogo can provide an IP network to collect and store this sensor

Provide accurate information to

maintenance and tech ops teams
Predictive maintenance

Aircraft turn-time improvements

Feed sensor data into predictive

maintenance algorithms

Increase maintenance team

preparedness with inflight
communication from flight crews

Track aircraft health and

usage management
Pre-empt failure events with
component repair or replacement
Connected electronic logbook
Optimize parts and resource management
Facilitate electronic task cards
Access more data faster with
paperless documentation

Streamline maintenance documentation

processes with an electronic logbook

data onboard even route it automatically using predefined

parameters. This provides critical visibility, while also eliminating
complex, time-intensive resources for manual data retrieval.

Access data from nose to tail

New interconnected optimization

OEMs & supply chain partners

Track aircraft and engine health

Interconnected efficiencies open the

Reduce resource allocation for basic

auditing of aircraft component
repair and replacement
Eliminate aircraft touches
to retrieve data
Airline system operations centers
Monitor teams across connected fleets
Obtain real-time snapshots of
aircraft and crew readiness
Improve overall interaction
with flight crews

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Gogo Connected Aircraft Services

door for Software as a Service (SaaS)

opportunities. SaaS are connectivityenabled applications that eliminate the
costly and cumbersome need to buy,
install, and manage software on
individual devices.
To optimize performance, your OEMs and
other partners can monitor and evaluate
the performance of their equipment in
real-time. This can lead to to accelerated
refinement and innovation in engineering.

Aircraft systems

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Services
Connectivity services

Aircraft data services

Beyond passenger internet

bringing airline operations
online

Accessing aircraft data via secure interface,

on the aircraft and on the ground

Apps

ARINC 429/717 data access

Location awareness, weather
patterns, and turbulence mapping
with ARINC 429 or ARINC 717 data

Gogos connectivity services begin with an

in-cabin network. Our next-generation
airborne server enables the customizable

Data service APIs

connectivity necessary to help you achieve

new levels of operational efficiency.

Reporting
services

A plug-and-play technology, our airborne

server is compatible with all of Gogos
connectivity technologies, including:

Hosting services

ATG, ATG-4, Ku, 2Ku, and Global Xpress.

Onboard hosting capabilities through

Exclusive usage
Access domains exclusively for
operational use with dedicated
SSIDs, security certificates,
and rotating network keys
Content filtering
Request or restrict access to certain websites
Network key rotation
Improve security with non-discoverable
wireless networks and rotating network keys
Billing flexibility
Enable departmental billing with
a per-megabyte billing system

Flexibility to access data

through data service APIs

robust, scalable tools

Connectivity
services

Aircraft
data
services

Hosting
services

Payload management
Prioritization of time-sensitive
application payloads via a 2-way
content delivery network service
App hosting
Containerized app hosting on airborne server

Reporting services
Ability to monitor performance and
improve decision-making
Monitoring capability
Event-based notifications and alerts
Leveraging analytics
Better decision-making and
increased transparency through
data and trend analytics

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Gogo Connected Aircraft Services

Services

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Apps

Support

Gogo Crew Connect

Ensuring the smoothest

performance possible both on the ground
and in the air

Improve communications
across every aspect of your
airlines operations
A global messaging solution, Gogo Crew
Connect keeps crews in touch with airline
operations and dispatch, both inflight and
during layovers, to improve communications
and mitigate the impact of irregular
operations.
This application operates on any cellular

Flight Alert:
Flight N145
Delayed: 1 hour

Like the rest of our IFEC offerings, Gogo

Connected Aircraft Services are backed by
our full service and support. We leverage
a sophisticated system of security and
troubleshooting elements, including
comprehensive bandwidth management,
security software and procedures, real-time
monitoring, and data redundancies.

network and on inflight and terrestrial

Wi-Fi, including crew lounges, hotels, or
anywhere a wireless internet connection
is available. Gogo Crew Connect works
seamlessly with existing devices (mobile,
tablet, laptop, desktop, etc.), networks,
and aircraft infrastructure.
Key features:
Over The Top (OTT) messaging and Wi-Fi calling
Dynamic grouping for messaging to
all crew on specific flights, at home
bases, or in entire regions
Customizable back-office functionality
for full control of user, group, and
message management configuration
Secure, encrypted system

Unmatched service and reliability

Around-the-clock network
management and monitoring
Ensured security with firewalls, access
controls, secure key authentication,
centralized login management,
regular security software updates,
and system security audits
Continuous network monitoring and triage
through our Network Operations Center
Redundant data centers for
fail-safe information coverage

Certification and regulatory compliance

75+ Supplemental Type Certificates
Regulatory compliance planning and
execution with our experienced team
A dedicated team
An in-house team dedicated to your airline
Available 24/7/365

Bandwidth allocation to crew

and cockpit with traffic shaping
End-to-end testing and quality control
Lab-testing for all new products
Live testing on our 737 commercial
test plane now underway

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Gogo Connected Aircraft Services

Support

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Find out
what you can
do with Gogo
airlinesales@gogoair.com
gogoair.com/connectedfleet

2015 Gogo LLC. All trademarks are the property of the respective owners.