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Divisional Procedure
Designating Special
Characteristics
Release Date
Effective Date
Page No.
Proc. No.
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01NOV12
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1. PURPOSE:
This procedure defines the process that is used for identifying various types of Special
Characteristics on Powertrain Systems engineering drawings or specifications. The
designation of these characteristics is to communicate to either manufacturing
operations or suppliers the significance of these characteristics and the need to ensure
the production process has inherent capability or sufficient control for meeting the
specification/tolerance limits.
2. SCOPE:
This procedure applies to all Powertrain Systems technical centers and manufacturing
sites. This procedure applies to new and revised products released after the effective
date of this procedure.
Staff Areas Affected;
Finance
X Engineering
Global Supply
X
Management
Production Control
Sales and Marketing
Human Resources
and Health & Safety
Manufacturing
X
Operations and Lean
X Customer Satisfaction
Program Management
3. DEFINITIONS:
Divisional Procedure
Designating Special
Characteristics
Release Date
Effective Date
Page No.
Proc. No.
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VariationReductioVarniation
In the rare event a KPC can only be evaluated with attribute data, continuous
improvement is not required since all products must be conforming.
Reduction
Require
d
LowerLimSpec
it
CentMeearning
(CustLosomesrDiFusnacttisiofanction)
UppLiemrSpec
it
Figure 1
Key Control Characteristic (KCC): A process parameter for which variation must be
controlled and reduced around some target value to ensure that a KPC is
maintained or minimized around its target value.
Delphi Powertrain Systems
When printed, this document is uncontrolled unless properly identified as controlled.
Divisional Procedure
Designating Special
Characteristics
Release Date
Effective Date
Page No.
Proc. No.
01OCT12
01NOV12
3 of 14
272
Loss Function: The loss function describes the loss that occurs when a process
does not produce a product that meets a target value. Loss is minimized when there
is no variability, and the best response is achieved. (Breyfogle III, F.W., Implementing Six
Sigma)
Figure 2
Divisional Procedure
Designating Special
Characteristics
Release Date
Effective Date
Page No.
Proc. No.
01OCT12
01NOV12
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272
Standard Care: The usual and customary practices that are applied in the
manufacturing environment to ensure that requirements are consistently met.
Characteristic Type
Targeting
Variation
Reduction
S/C
Required
Required
F/F
Required
Required
Customer Interface
CI
Attribute
Minimum
Not Required
Quality
Characteristic
QC
Not Required if
Capable
Not Required if
Capable
Standard Product
Standard
May Be
Required
Not Required
Identification
Key Product
(Safety Compliance)
Key Product
(Fit / Function)
Drawing
Symbol
None
Table 1
Delphi Powertrain Systems
When printed, this document is uncontrolled unless properly identified as controlled.
Divisional Procedure
Designating Special
Characteristics
Release Date
Effective Date
Page No.
Proc. No.
01OCT12
01NOV12
5 of 14
272
4. RESPONSIBILITIES:
It is the responsibility of the Director of Engineering, Customer Satisfaction &
Program Management to assure continuous review and formal revision to this
Divisional Procedure. Individual responsibilities are set forth in the procedure
flowchart.
4.1 Engineering is responsible for making sure that each drawing or specification
captures all relevant characteristic(s) required for that specific document,
independent of value stream or value stream changes.
4.2 Manufacturing Engineering, Purchasing, Supplier AQE, and Manufacturing
must ensure that appropriate measurements, error proofing, detection, etc.,
are designed and implemented prior to SOP.
4.3 Manufacturing must ensure constant discipline in the maintenance and use
of measurements, error proofing, detection, devices, etc.
4.4 Deviations from the designation or adherence to the requirements of Special
Characteristics must be approved by the Chief Engineer, or Quality Director,
or designated alternate.
Divisional Procedure
Designating Special
Characteristics
Release Date
Effective Date
Page No.
Proc. No.
01OCT12
01NOV12
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272
5. PROCEDURE:
5.1 Process Flow Diagram:
RESPONSIBILITY/
INTERFACE
Product Engineering /
Manufacturing Engineering /
Project Team
PROCEDURE
FLOW
Product Engineer/
Designer
Designate Special
Characteristics on Engineering Drawings
or Specifications
Manufacturing Engineer /
Quality Engineer /
Supplier Quality Engineer
Manufacturing Engineer /
Product Engineer /
Quality Engineer /
Supplier Quality Engineer
Manufacturing Engineer /
Product Engineer /
Quality Engineer /
Supplier Quality Engineer
Manufacturing Engineer /
Product Engineer /
Designer
REFERENCES/
NOTES/PARAGRAPH
Paragraph 5.2
Paragraph 5.3
Paragraph 5.4
Paragraph 5.5
Paragraph 5.6
Paragraph 5.7
Divisional Procedure
Designating Special
Characteristics
Release Date
Effective Date
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Proc. No.
01OCT12
01NOV12
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Divisional Procedure
Designating Special
Characteristics
Release Date
Effective Date
Page No.
Proc. No.
01OCT12
01NOV12
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YES
YES
YES
YES
YES
NO
NO
NO
It is a Standard Product
Characteristic
Note: The terms reasonably anticipated variation and reducing variation are typically in
reference to the tolerance zone established between the upper and lower specification limits,
(See Figure 1).
Divisional Procedure
Designating Special
Characteristics
Release Date
Effective Date
Page No.
Proc. No.
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/
Figure 3.
5.3.6 The CI or QC (Customer Interface / Quality Characteristic) symbols should
be oriented such that it points directly toward the specific feature identified
with no specific directional requirements (i.e., the symbols may point either
towards the right, left, up, down, etc.).
5.3.7 Each drawing or specification must display all relevant characteristic(s)
required for that specific document. KPCs/CIs/QCs must flow from
outline, and/or assembly, to component level drawings and from
component level to outline drawing until the point that the feature is no
longer distinguishable. This applies to product drawings controlled within
the Delphi Quality Management System.
Divisional Procedure
Designating Special
Characteristics
Release Date
Effective Date
Page No.
Proc. No.
01OCT12
01NOV12
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Divisional Procedure
Designating Special
Characteristics
Release Date
Effective Date
Page No.
Proc. No.
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01NOV12
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5.5.5 Delphi Powertrain suppliers must meet the required standards of TS16949.
Special
Characteristic
Name
KPC Safety /
Compliance
Symbol
KPC - Fit /
Function
CI Customer
Interface
QC-Quality
Characteristic
Divisional Procedure
Designating Special
Characteristics
Standard Care
None
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Effective Date
Page No.
Proc. No.
01OCT12
01NOV12
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Table 2
(Note: this is not checking the dimension of the CI; the dimensions are controlled at
fabrication segment. Pass-Thru CIs are not required to have a 100% internal
verification system. Although the project team should evaluate all Pass Thru CIs for
any potential quality risk and determine if an internal verification system should be
added).
5.5.6 Although efforts for further reduction of variation for CIs and QCs may not
provide any significant improvement in customer satisfaction, meancentering or targeting of the process may be required to ensure process
capability.
5.5.7 For those KPCs, CIs and QCs that are evaluated using attribute data,
unless authorized otherwise, verification or error proofing must be used, to
ensure customer satisfaction, since all products must conform to
specifications.
5.5.8 Control Plans (prototype, pre-launch, or production) shall define the
methods used to control/maintain Special and Standard Characteristics
that ensure customer satisfaction.
5.6 Continuous Improvement
5.6.1 KPCs that are evaluated with variable data require continuous reduction of
variation around an optimized target value.
5.6.2 KPCs that can only be evaluated with attribute data (very rare) do not
require continuous reduction of variation.
5.6.3 CIs and QCs that are evaluated with variable data do not require
continuous reduction of variation once capability has been demonstrated.
5.6.4 CIs, that are evaluated with attribute data (typically customer interfaces) do
not require continuous reduction of variation.
5.7 Removal of KPC Designation
5.7.1 The Manufacturing Engineer may request the removal of the KPC
designation from a characteristic demonstrating a high degree of long-term
process capability and further efforts in reducing variation will not provide
additional benefit. The Project Team should remove the KPC designation
with the customers approval and designate the characteristic as a QC to
Delphi Powertrain Systems
When printed, this document is uncontrolled unless properly identified as controlled.
Divisional Procedure
Designating Special
Characteristics
Release Date
Effective Date
Page No.
Proc. No.
01OCT12
01NOV12
13 of 14
272
Current drawings and related documents will retain their current symbols and
do not have to be updated. However, updates can be made to use the new
symbols provided engineering follows the Change Management Process.
Refer to Special Characteristics training material on PT Product Design
Standards SharePoint site for additional detail.
7. REFERENCES:
Delphi PDP
Delphi Business System
ISO/TS 16949
Delphi Data Retention
DP814, Production Part Approval Requirements
DP267, Equipment Qualification
DP295, Change Management Process
AIAG Statistical Process Control
VDA 2 Quality Assurance in Supplies
PT Product Design Standards
8. REVISION RECORD:
Revision
Initial Release
1. Mean centering added in QCI definition.
2. Symbol location added in Quality/Customer
Characteristic Symbol definition.
3. Figure 2 clarified.
1. Procedure expanded to include both Special
Characteristics and Quality/Customer Interface
Characteristics designation.
1. DFMEA reference added to 5.6
Date of
Revision
01SE00
Contact for
Questions
(1) 810-257-7288
02MR01
(1) 810-257-7633
08JN01
(1)937-455-6803
11FE02
(1)937-455-6803
Divisional Procedure
Designating Special
Characteristics
Release Date
Effective Date
Page No.
Proc. No.
01OCT12
01NOV12
14 of 14
272
14OC02
(1)248-813-4752
(1)248-813-4750
11DE07
248-732-0739
12JUL10
248-732-0739
01Oct12
248-732-0739
9. APPROVAL:
The Engineering Organization, in cooperation with the Customer Satisfaction
Organization, has approved this procedure and has responsibility for on-going review
and formal revisions.
_____________________________________________________________
Director of Engineering, Customer Satisfaction and Program Management
Contact for questions in regard to this procedure:
Staff Engineer Design and Analysis: (1) 248-732-0739