Professional Documents
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Test Case RF
Test Case RF
Test Case Id
Scenario
Step
IT001
Login to RemedyForce
1.1
1.2
IT002.1
2.1.1
IT002.2
2.2.1
IT003
3.1
IT004
Search of KB articles
4.1
4.2
IT005
IT006
6.1
IT007
6.2
7.3
IT008
8.1
IT011
11.1
11.2
11.3
IT012
12.1
Steps to be followed
Press Enter
1. Enter Username
2. Enter Password
3. Click on "Login" button.
1.Enter the URL(https://test.salesforce.com/)
in the browser.
2.Press Enter.
3. Enter Username
4. Enter Password
5. Click on "Login" button.
6.Click on the "Submit a Ticket" button on the
Remedyforce Self Service Tab.
7. Enter data in "Describe your issue"
8. Add an Attachment
9. Click on "Submit" button.
10.Click on the Leave This Page Button which
comes on the pop-up window afte submitting
the ticket.
Data
Expected Result
https://test.salesforce.com/
Valid Data
Username: client_tst@cadence.com.tst
Password: C1234567
https://test.salesforce.com/
Username: client_tst@cadence.com.tst
Password: C1234567
Describe your issue (mandatory):
Automation without CC-List
CC List (optional): "blank"
Attachment (optional): *.jpg // *.txt//*.gif
//*.pdf
On behalf of:jyotiv
Describe your issue (mandatory):test
CR No:CR00005020
CR No:CR00005018
For user
1.view:Self
2.State:All
3.Status:CLOSED
For others
1.view:Others
2.State:All
3.Status:CLOSED
Description:Test Factor
Queue: ars-admin
"Blank"
Ticket number:00183078
Ticket number:00183078