Market Analysis

1.

Which are the key O&M services utilized by companies in KSA(UAE) for hard
and soft services?

Hard Services: HVAC, BMS, Plumbing, Electrical, Refrigeration, Civil,

Infrastructure,

Fit

outs,

Refurbishments,

swimming

pools,

CCTV,

Signboards, Automatic Sliding Doors & Roller Shutters, Central Gas

System, Parking Barrier System, Lifts & Escalators, Firefighting & Fire
Alarm System, Food Processing Equipment etc.

Soft Services:

General Cleaning, AC Duct Cleaning, Kitchen Exhaust

cleaning, Water Tnak cleaning, landscaping, water features & fountains,

Pest controls, waste management, reception & concierge etc.
2.

What are the preferred services for the various end-use industries
residential, commercial, retail, manufacturing companies, large private
companies in telecom, cement sectors?

As per industry demand & legislation in place, industries have to

maintain assets.

3.

What according to you is the indicative range for market size (2015) of the
O&M service industry in KSA?

4.

UAE market was predicted to hit AED. 20Billion in 2015

How has been the historic growth and how do you foresee the future growth to
be in the next 3-5 years?

5.

UAE market has huge potential and this will keep increasing over next years.

6.

Based on the end-use segment of the O&M services categorized as residential,

commercial, retail and others, could you please provide indicative market
share below (Have no clue)
End-use segments
Residential
(Towers and high
rises*)
Commercial
Towers
and high
rises*
Other
commerci
al
buildings

Market share %
(2015)

End-use segments

Market share %
(2015)

Retail**
Others***
Note: High rises include 10 stories or more. Retail** includes B2C outlets such as
pharmacies, malls, supermarkets, auto dealers and showrooms. Other segments***
include hospitals, airports, etc.

7.

Which regions in Saudi Arabia according to you would witness a high traction
in O&M activities? Are there any upcoming regions (Jubail, Dammam, etc.) that
would witness high traction as opposed to Riyadh, Jeddah, and Al Khobar?

Abu Dhabi & Dubai are the key states for UAE FM market.

Companys O&M Service Offering

8.

Which are the key services that you offer in the O&M space?

9.

We provide TFM

Which industries are your major end-users of O&M services telecom,

manufacturing, dairy, hospitality, etc.?

10.

Retail, Residential, Commercial, hospitality etc.

What are the major services that your clients outsource to your firm or done
in-house?

Since we provide TFM, we do all services for our client through in house
teams & outsourced contractors.

Competitive Analysis
11.

According to you, what is the existing market structure in the O&M service
industry in KSA?
a. Is the market fragmented with many firms or is it relatively consolidated
with few large local/multinational firms dominating the market?

Since market is lucrative for FM industry, each size of the company has
its own segment & market share

b. Is the market dominated by the local players or do the foreign/

multinational companies have a substantial presence?

12.

Mix (local + multinational)

According to you, who are the major O&M service providers in KSA and their
indicative market shares?


13.

CBRE, JLL, Mace Macro, Khidmah, Imdaad, Emrill etc

Based on your knowledge, what are the preferred operating models of the
major companies?

14.

No Idea

What are the challenges that O&M companies have to overcome in order to
enter / expand presence in the KSA market? (Entry of multinational firms, low
switching rate of service providers, competitive pricing by local firms, etc.)

Quality of Services

Drivers, Challenges & Opportunities

15.

What is your companys strategy to mitigate the impact of headwinds such as

low government spending? Has it been successful so far? Do see the trends
changing in the coming years?

16.

So far its going smooth

According to you, what are the trends and recent developments that are
shaping the O&M service market in KSA?

No idea