Denis Cotter

Knockmonlea, Youghal, Co. Cork. 0872403145 denis.cotter7@gmail.com

Linkedin:https://ie.linkedin.com/in/denis-cotter-20b0075b
E-Portfolio: http://deniscotter.weebly.com/

Profile

Experience using software such as FrameMaker, Captivate, Dreamweaver, Flash,

XML, CSS, and Microsoft Word.
Collaborated, using an online platform, with students in America, and Paris to create
a set of instructions for inexperienced users of Google Drive, and Google Forms.
Proven experience interacting with customers via phone/email/face-to-face.
Produced safety statements, and method statements on behalf of Premier Windows.
Awarded Best Leaving Certificate Performance Award (2004), and UCC Works
Internships Award (2013).

Education and Qualifications

Sept 2015 to Present: M.A. in Technical Communication & E-Learning
University of Limerick. Expecting to graduate with a 2nd class honours qualification.

Sept 2011 to 2014: B.A. in English and Politics

University College Cork. 2.1 Joint honours degree.

2005 to 2006: Safety, Health & Risk Management

Cork College of Commerce. Higher Diploma, Year 2.

2004-2005: Safety, Health & Risk Management

Cork College of Commerce. Diploma, Year 1.

1998-2004: Leaving Certificate

Christian Brothers Secondary school. Youghal, Co. Cork.

Work Experience/Employment:
Oct 2014 to May 2015: Customer Service Advisor ABTRAN, Bishopstown, Cork City.

Worked as part of the Government Resource Team which involved working with
three different accounts simultaneously, whereas other teams only worked with one
account.

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Sept 2012 to May 2013: Peer Supporter,

Mature Student Office, and uLink Peer Mentor Programme, University College Cork.

Volunteered with the Mature Student Office, and the uLink peer support
programme to introduce new students to the university. This involved being
appointed a specific group of students, guiding them around the campus during
orientation, emailing these students throughout the year, and organising social
events for the students.

Aug 2007 to Sept 2011: General Operative,

Premier Windows and Doors, Carrigtwohill, County Cork.

Designed safety statements and method statements, when required, for industrial
projects. The position also involved frequent interaction with customers and window
installation personnel.

June 2006 to Aug 2007: Farm Operative, Youghal, Co. Cork.

Managed the family farm which involved keeping a record of all the livestock on the
farm, and maintaining documentation associated with the purchase, and
administration of all the animal vaccines.

Skills:

Teamwork: Worked as part of a team at Premier Windows and ABTRAN, and

participated in group presentations while attending university.
Analysis/Evaluation: Completed numerous academic projects and reports
containing quantitative (survey), and qualitative (interview) research data.
Information Technology: Designed instruction manuals using FrameMaker.
Completed assignments using Flash, Captivate, XML and CSS. ECDL certified.
Driving: Full clean driving licence (B.E.), and car owner.

Interests/Achievements:
Achievements:
Awarded UCC Works Internships Award (2013).
Awarded Best Leaving Certificate Performance Award (2004).
Interests:
Current affairs: Completed a 6 week course on Global Development (2013).
Social science: Completed a university-wide module on Science in Society (2013).
Farming: Working on the family farm during holidays/weekends.

Referees: Available on request.

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