Supervisory Management

1. Functions/Roles of a Supervisor
a. Definition of management
Understanding the traditional aspect of the term management and the requirements of a
Manager
Definition of Supervision / Supervisors
Understanding the traditional aspects of Supervisors and the requirements thereof and
how it relates to the management chain.
Vision, Values and Mission
2. Vision
What is a Vision?
How to create a Vision and how this will re late to the business?
How important is having a vision to the business model as well as the individual
Departments?

3. Values
What are Values?
How to root out Values?
Are you living and acting out your Values?
How important are your personal Values and their relation to the companies Values?
4. Mission
What is a mission statement?
How to create a mission statement?
The mission sets the goals but are they aligned to the value and seen in the vision?
5. Leadership Styles
The different leadership styles
Strengths and weakness
6. Forces
Where is the emphasis of leadership placed?
Disciplinary actions, policis and procedures
7. Leadership Skills
Listening Levels
Different types of listening and their effect upon us.
Skill of Understanding
What is the skill? And how important it is to develop it.
8. Skill of Respect

What is the skill?

What e effect it has on the team and business model as a whole
9. Skill of trust
What is trust in business?
How to foster trusting relationships?
What happens when trust breaks down?
10. Skill of Accountability
What is Accountability?
Who are we accountable to?

How to hold the team accountable?

How important is accountability?
What happens when there is no accountability?
11. Time Management/Planning
Wheel of life / Professional wheel of life
What is the tool?
How to use the tool?

Setting goals from the tool.

S.M.A.R.T. objectives
What are they? How to set them?
How important is this as productivity tool?
12. Delegation
When to delegate?
Knowing the right conditions for positive delegation and the effects thereof
The who and how of delegating
Knowing who to dele gate to
and how to do the delegation to increase both motivation and productivity
How should you Delegate?
Knowing how to delegate is paramount to motivation and empowerment and poor

Delegation skills will demoralize staff and decrease production leading to conflict
13. Keeping control
How to control the tasks that have been delegated initiator performance.

14. The importance of full acceptance

What is acceptance?
What constitutes acceptable outputs and the effect it will have on the team
15. Communication Skills

Feedback skills
What is feedback?
How to give correct feedback in order to increase learned relationships
16. Dispute Resolution
How to handle high stress situations.
How to increase communication and teamwork and how to handle difficult staff
members.

The aim of this is to turn potentially hazardous situations into successes.