STEVE SMITH

Cambria, IL 62915
(618) 559-4358
steve_r_smith@yahoo.com
www.linkedin.com/in/steversmith3

Professional Summary
I am a versatile, driven, and detail-oriented professional with over 20 years of experience in operations management,
information systems, and contract management. I continuously analyze internal systems and processes to identify
methods of improving best practices and optimizing operational efficiency. I consistently allocate resources to
reduce costs while maximizing revenue generation. I am a strong leader with excellent project management, staff
supervision, and organizational skills. I also collaborate with executive leadership to facilitate long-term strategic
business planning.

Skills

Program Management
Project Management
Budget Development
Contract Management
Performance
Improvement

Efficiency Optimization
Information Systems
Process Improvement
Quality Management
Cost Controls

Organizational
Leadership
Revenue Maximization
Client Relations

Professional Experience
Southern Illinois University (SIU)
Carbondale, IL
Assistant Director Contracts
Jun. 2005 Dec. 2015
Managed key contracting and reservation functions for over 4000 student rooms and apartments campuswide
Developed contract terms, rules, and regulations to ensure student compliance with university policies
Strictly enforced student accommodation requirements for Living Learning Communities and Disability
Support Services
Successfully established and maintained 7.5% average increase in annual contract revenue
Significantly improved accessibility and ease-of-use of the StarRez online contract and room reservation
system
Played a key role in contracting and achieving full capacity in a newly built, 387-student apartment complex
Appointed as a member of the SIU Carbondale Americans with Disabilities Act (ADA) Task Force
Assisted with the implementation of and transition to Banner ERP for the university
The Mentor Network
Carbondale, IL
Director of IT Western Division
Oct 2004 Mar 2005
Orchestrated the implementation and maintenance of IT services, including WAN, LAN, PCs, phones,
servers, email, fax, copiers, and other peripheral devices, for a national human services provider with over
17,000 employees
Streamlined and optimized efficiency of office openings, closures, consolidations, and expansions
Presided over the successful implementation of Oracle HR/payroll modules and Kronos timekeeping system

Center for Comprehensive Services (NeuroRestorative)

Carbondale, IL
Managing Director of Information Systems
May 2000 Oct 2004
Held direct oversight of all information systems, personnel, and operations at a post-acute rehab facility for
people with acquired brain injuries
Developed and administered $20M budget across 26 residential rehab facilities
Managed and supervised capital expenditure projects related to hardware and software improvements
Coordinated all operational aspects of a transition from Mac to TCP/IP client server on time and budget
Conducted in-depth feasibility analyses for new facilities and acquisitions as a member of the New Start and
Acquisitions Team; successfully launched four new facilities in Kentucky and one new facility in Wisconsin
Received the Executive Appreciation Award for serving the needs of clients, families, and funding sources
Southern Illinois Healthcare
Carbondale, IL
Managed Care Analyst
Oct 1999 May 2000
Performed thorough assessments of managed care organizations and managed care markets
Reviewed contract language to recognize and address areas of concern
Provided reports to General Counsel
Achieved significant reduction in silent PPO activity by monitoring contract utilization.
Proactively identified, analyzed, and terminated unprofitable agreements with two insurance companies
Edwards Jones
St. Louis, MO
Team Leader GroupWare
Feb 1998 Sep 1999
Directed team responsible for researching, recommending, implementing, and supporting enterprise
GroupWare software, including office suite, flowchart, email, directory management, and online help, for
over 3000 users
Ensured multiple enterprise solutions and mainframe-integrated systems were Y2K-compliant
Cultivated strong, lasting business relationships with several important vendors
Center for Comprehensive Services (NeuroRestorative)
Carbondale, IL
Director of Information Systems
Dec 1995 Jan 1998
Coordinated multiple business functions within information systems, including IT resources, strategic
planning, efficiency optimization, clinical program management, and website maintenance
Designated Project Lead for developing database for tracking program census and therapeutic outcomes
Communicated with and managed outsourced development team tasked with designing a billing system that
improved organizational capability to process a multitude of reimbursement options.
Immensely reduced turnaround time (-67%) for program evaluation report development
Developed and implemented Commission on Accreditation of Rehabilitation Facilities (CARF) certified
program evaluation system that optimized program efficiency and effectiveness

Education
Southern Illinois University, Carbondale, IL
Bachelor of Science in Marketing, 1991
Master of Science in Rehabilitation Administration & Services, 1993
Master of Business Administration (Concentration in Finance and Operations Management), 1996

Publications
McMorrow, M. J., Braunling-McMorrow, D. & Smith, S. (1998). Evaluation of functional outcomes following
proactive behavioral-residential treatment, Journal of Rehabilitation Outcomes Measurement, 2 (2), 22-30.