HUMAN RESOURCE MANAGEMENT

MB0027
Section A( 1 Marks each)

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1) Management which deals with effective use and control of

(c) employee referral
(d) advertising
man power,is
(a) Human resource management
13) Executives too are mostly ---------from within
(b)Personal managment
(a) recruited
(b) promoted
(c)Both
(c)selected
(d)posted
(d)None
2) According to----- human factorrefers to whole consisting
14) The selection procedure is essentially a series of methods
of inter-related,interdependent and inter-acting physiological ,
of securing pertinent information about the --------sociological and ethical components.
(a) employees
(b) employer
(a)Julius
(b) Mayo
(c) organisation
(d) aplicant
(c)Roethlisberger
(d)Farland
3) In broadest sence ,human relations refers to the ------15) Broadly speaking ,training is the act of increasing the
of peoplein all walks of life-in schools ,homes , business and
knowledge and skills of an employee for doing a --------Ph: 011-65439499, 65066565/(a)6/
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government.
diverse
job
(b) particular job
(a) communication
(b) interaction
(c) technical job
(d) all of these
(c) relation
(d)attitudes
16) Training methods are a means of attaining the desired
4)In Vernashramor caste system ,those devoting themselves
objective in a ---------- .
in manual work were known as ------(a) Company
(b) Desired situation
(a) Brahamana
(b) Kastriya
(c) Learning situation
(d) Particular situation
(c) Vaisaya
(d) Shudras
17) The training technique which duplicates ,as nearly as
5) Madras labour union was organised in ---possible ,the actual condition encountered on a job is called -(a)1912
(b) 1915
(a) Simulation method
(c) 1918
(d) 1920
(b) Experimental method
(c) Knowledge based methods
6) For lack of ------- , the workers can not and do not have any
(d) Vestibule training
stay in their jobs or working condition
(a) incentives
(b) job opportunity
18) According to Douglas Mc Gregor , there --(c) good working condition (d) job satisfaction
different purposes of learning .
(a) Two
(b) Three
7)-------- is the process by which management decides how an
(c) Four
(d) Five
organisation should move from its current man power position
to desired man power position .
19) Training increases the employees
(a) Man power planning
(b) Future forcasting
(a) market value
(b) earning power
(c) Anticipating man
(d) All the abve
job 7,
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8)Human resourse planning is essentional because of frequent--------- which is unavoidable and even
beneficial .
(a)Population growth
(b) Population growth
(c)labour turnover
(d) shortage of labour

20)The individual evaluation technique in which the evaluator

is presented with graphs add asked to rate the employee is
called
(a) Graphic rating scale
(b) Forced choice
(c) Essay evaluation
(d) Critical incident technique

9) A --------- contains data about each employees

skills,abilities , work preferences and other items of information which indicatehis overall to value of the company.
(a) Human resource auditing (b) Skills inventory
(c)Human resource planning (d) skills evaluation

21) ------ satisfies human need for esteem by others and for
self steem .
(a) Promotion
(b) Incentives
(C) Recognition
(d) All the above

10)Friends and relatives of present employees are drawn , this

is done through------(a) Labour union
(b) Voluntary organisation
(c) Employment agencies
(d) Employee referral

22) In fact --------is more popular where subjective feed back

and comments are invited anonymously on a few general
questions which are made available to the manager to use for
rating the employee .
(a) Ranking
(b) paired comparison
(c) forced distribution
(d) 360 degree appraisal

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11)All public sector enterprises are required to have to

consider candidates sponsored by the ------23) The ------ do the evaluation to the employees
(a) Employment exchange
(a) BOD
(b) MD
(b)Applicants introduced
by friends
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(c) Line
manager
(c) Advertisements
(d) Labour organisations
24) ------ is calculated as per number of hours worked
(a) Salary
(b) Wage
12)In a family owned business , hiring of relatives is inevitable (c) Incentives
(d) All the above
,this is called ---------(a) leasing
(b) nepotism
25) In the ------ , each factor is ascribed as a money value .
(a)Time span method

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(b) Point method

(c) Factor comrarison method
(d) Grade discription method
26) Information collected in a process of ------ can be used for
improvement of selection , training and promotion , procedure.
(a) Job evaluation
(b) Job discription
(c) Job analysis
(d) Both (b) and (c)
27) It is the process of getting information about the jobs.It
refers to
(a) Job evaluation
(b) Job description
(c) Job analysis
(d) both b & c

(c) The Diplomat

(d) The Expert

40) According to great man theories of leadership , capacity of

leadership are
(a) Acquired
(b) Inherited
(c) Imparted through training (d) All the above

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SECTION II
41) One of the following which is not the theories of
leadership
(1)Trait theory (2) Situational theory (3) Behavioural theory
(4) Rational theory
(a) 2
(b) 1
(c) 3
(d) 4

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28) Morale is state of mind and emotions affecting the

attitude and willingness to work ,which in turn affect individual and organitional objectivesthis defination is given by
(a) Stadohar
(b) B. Filippo
(c) Haimann
(d) Moony

42) According tois theory of leadership , there is no best style

of leadership
(a) Contigency theory
(b) Situational theory
(c) Behavioural theory
(d) Management theory

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29) The content ofPh:
morale
could be broadly divided65066565/
into -------- groups.
43) Characterstics of formal work group are
(a) Three
(b) Four
(1) They are sanctioned by some authority
(c) Five
(d) Six
(2) There is no prescribed division of labour
(3) There is unstable and inconsistent personal interaction
30) Morale depends upon relations between -----(4) Provisions are made to reward group membership
(a) expectations and reality
(b) expectations and environment
(a) 1,2, 3
(b) 1, 3, 4
(c) environment and rewards
(c) 1, 4
(d) 1,2,3,4
(d) productivity and rewards
44) Characterstics of a group from following are
31)You can not buy mans
(1) Two or more people
(a) Enthusiasm
(b) Initiative
(2) who interact with one another
(c)Loyalty
(d) All the above
(3)Share different ideology
(4) See themselves as a group
32) Motivation is positively correlated with concepts of
(a)1,23
(b) 1,2 ,4
(a) Level of aspirastion
(b) Degree of commitment
(c) 2,3,4
(d) 1,2,3,4
(c) Inclination toward action (d) All the above
45) In India wages are classified as
33) Man is by nature constantly -----(1) minimum wage (2) fair wage (3) higher wage (4)living
(a) Motivated
(b) Agreesive
wage
(c) Shy
(d) Lazy
(a) 1,2,3
(b) 2,3,4
(c) 6/
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34) SELF ACTUALIZATION was coined by
(a) Mc gregor
(b) Kurt Goldstein
46)Some of the following are not the multiple person
(c) Maslow
(d) P.T Young
evaluation method ,these are
(1) Ranking (2) paired comparison (3) critial incident
35) Who presented two opposite sets of assumptions about
rechnique (4) forced distribution
employees;and about management views about the nature of
(5) graphic rating scale
man at work .
(a) 1,2, 4
(b) 3, 5
(a) MC gregor
(b) Kurt Goldstein
(c) 1,2, 5
(d) 1,2,3,4,5
(c) Maslow
(d) P.T Young
47) Training is the responsibility of
36) Drives are sets up to alleviate -----(1) Top management (2) Personal department (3) Supervisors
(a) Goals
(b) Needs
(4) employees
(c) Objectines
(d) All the above
(a) 1,3,4
(b)1, 2 ,3
(c) 2,3,4
(d) 1,2,3,4
37) Discipline as per Webesters dictionary
(a) It is training that moulds ,strengthens or perfects
48) HRM covers the following aspects
(b) It is the control gained by enforcing obedience
(1) Increasing productivity
(c) It is punishment or chastisement
(2) Improving quqlity
(d) All the above
(3) Improving organitional climate
(4) Ensuring personal growth
38)-------- should be uniformly enforced if they are to be
(a) 2,3
(b) 1,2,4
effective .
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(c) 2,3,4
(a) Discipline
(b) Rules
(c) Both (a) and (b)
(d) none of these
49) state true or false
(1) In India diversity is a concern because we are very
39) The leader who sticks to routine , pleases his superiors,
conservative and a closed society
avoids subordinates and he is contemptuous to them . This
(2) India is gaining importance because of the quality as well
type of leader is called
as cheap cost of living
(a) The Bureaucrat
(b) The Autocrat
(3) Our legal framework is very advanced,allowing for fpreign

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companies to work easily in India

(a)F,T,F
(b)T,F,F
(c)F,F,F
(d) T,T,T
50) The Hawthrone Studies
(1) These studies were prompted by an experiment carried out
by companys managers
(2) conducted at Howthrone plant of western Electric
(3) One group was studied to determine the effects of different
levels of illumination on workers performance
(a)1,2
(b)2,3
(c) 2
(d) 1,2,3

(c) B.O.D , eight

(d) B.O.D , seven
59) Conventional methods of job analysis suitable for task
analysis are
(1) Literature review regarding the job
(2) Job performance
(3) Performance evaluation
(4) Pob observation
(5) Data cllection
(a) 1,2,4,5
(b) 2,3,4,5
(c) 1,2,3,4
(d) 1,2,3,4,5

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60) Steps to be followed for disciplinary action are

51) According to Mc Gregor , there are some purposes of
(1) collection of data or facts bearing the case
learning . These purposes are
(2) chooise of penalty to
(1) acquring intellectual knowledge
(3) selection of tentative penalties to be imposed
(2) acquring earning skills
(4) an accurate statement of the disciplinary problem
(3) acquring manual skills
(5) follow up on the disciplinary acyion
(4) to reach top level management
(6)application of the penalty
(5) acquring problem solving skills
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(a) 1,2,3,4
(b) 1,2,3,5
(a)4,1,2,3,6,5
(b) 4,1,3,2,6,5
(c) 2.4,5
(d) 1,3,5
(c) 4,13,2,5,6
(d) 4,2,1,3,6,5
52)Top management ------ rewards ---------- for carrying out
61)All groups
effective training .
(1) have leader (2) have followers
(a) never , employees
(3) strive towards different goals (4) have no idea about what it
(b) always , employees
takes to achieve the goal
(c) hardly , supervisors
(5)communicates expectations to member (6) satisfy some
(d) always to managers
form of member need
53) College Professor were evaluated on some work func(a) 1,2,3,5,6
(b) 1,2,4,5,6
tions, these work functions were .
(c) 1,2,5,6
(d) 2,3,5,6
(1) Performance (2) Teaching (3) Service (4) Students
response (5) Research
62) Common errors encountered in the processing of griev(a) 2, 3, 5
(b) 1,2, 4
ances are
(3) 1,2 4,5
(d) 1,2,3,4,5
(1) stopping too soon in the search of the facts
(2) expressing a management openion prior to the time when
54) Management by objective are popularly called by the
all pertinent facts have been discovered
following names .
(3) failing to maintain proper record
(1) KRA (2) KPA (3) Targets (4) Commitments
(4) restoring to executive fiat or orders instead of discussion
(a) 1,3
(b) 2,4
and conferenceto change minds
(c) 1,2,4
(d) 1,2,3,4
setting
wrong grievances- a mistake which may in a
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turn produce a second new grievance .Follow up is the step in
55)According to A.D Sinha , methods to identify training
the procedure that tells us when a mistake is handeling has
needs are
been made.
(1) Views of line manager
(a) 1,2,3
(b) 1,3,5
(2) Performance appraisal
(c) 1,4,5
(d) 1,2,3,4,5
(3) Company and departmental plan
(4) Views of training manager
63) Penalties available in the business are
(5) Analysis of job difficulties
(1) Oral reprimand (2) written reprimand (3) forfeit of salary
(a) 2,4,5
(b) 1,3,4
(4)loss of previleges (5) fines (6) lay off (7) scolding (8)
(c) 1,2,4,5
(d) 1,2,3,4,5
demotion (9) discharge
(a) 1,2,3,4,5,6
(b)1,2,4,5,6,7,9
56) Thyer and Mcghee model is based on following factors
(c) 1,2,4,5,6,8,9
(d) 1,2,3,4,5,6,7,8,9
(1) Organisatuonal analysis
(2) Effort analysis
(3) Task analysis
64)The most commonly used methods for measuring morale
(4) Man analysis
are
(a) 1,2,3
(b) 1,3,4
(1) The guided interview (2) unuided interview (3) an analysis
(c) 2,3,4
(d) 1,2,3,4
of company records (4) listening in process
(5) a combination of guided and unguided interview
57) According to residual theory , there were factors of
(a) 1,2,4
(b) 2,4,5
production
(c) 1,2,3,4
(d) 1,2,3,4,5
(1) Land (2) Labour (3) Capital (4)Investment (5)
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65)DaleYoder pointed some signals of low morale .
(a) 1,3,4,5
(b) 2,3,4,5
(1) Employee unrest (2) High rate of absenteeism (3) High
(c) 1,2,3,5
(d) 1,2,3,4,5
employee turn over (4) Frequent strike
58)Wage boards are appointed by ---------- and consists of ----- (5) Fatigue and monotony (6) Dissatisfation (7) Grievances (8)
Need for discipline
------ members
(a) 1,2,3,5,7,8
(b) 1,3,4,5
(a) Government , seven
(c) 1,2,3,5,6,8
(d) 1,2,3,4,5,6,7,8
(b) Government , five

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66)Morale can be improved by

(1) Creation of whole jobs (2) Job enrichment (3) Building
responsibility (4) Modifying work environment
(5) Job sharing (6) Rotation of jobs (7) Profit sharing
(a) 1,3,4,6
(b) 1,2,3,4,6
(c) 2,3,5,6
(d) 1,2,3,4,5,6,7

72) The organitional aims of management development are to

secure the following valuable end results
(1) improvement in technical performance .
(2) highlighting the individuals weakness .
(3)Attracting good men .
(4)improving organition structure .
(5) making organisation more rigid .
(6)Creating reserves in management ranks .
(a)1,2,3 only
(b) 1,2,3,5
(c)2,3,4,5,6
(d) 1,2,3,4,6

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67)A survey conducted by Sinha identified following areas ,in

rank order , as prefered by responding managers in training
areas .
(1) Problem solving and decision making .
(2) Analysis of business environment .
73) Morale surveys are generally conducted with a view to
(3) Functional areas , such as marketing , personel and finance
(1) finding out what the employee really think
(4) General management training , consisting of areas like
(2)finding out about the kind of education and information
planning ,organizing ,directing , motivating co-ordinating and
they really need
controlling .
(3) improving morale and keeping a check on the effectiveness
(5)Specialized technique-oriented programmes, such as
of personal program
productiopn planning , maintenance m,anagement value
(4) determining the training needs of employees
analysis , works simplification
and interview technique.
( 5)6/
finding
out what employees really like
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(a) 2,4,3,1,5
(b) 2,4,3,5,1
(a)1,2,3 only
(b) 2,3,4 only
(c)2,4,5,3,1
(d)4,2,5,5,1
(c) 2,4,5
(d) 1,2,3,4,5

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68)Principles of group dynamics are

(1)If a group is to be used effectively as a medium of changes ,
those who are to be changed and those who are to wield an
influence for change must have a strong sense of belonging to
the same group , ie the barriers between the leaders and the le
should be broken down.
(2) Groups are formed to satisfy individual needs and cease to
exist when they no longer serve this purpose .
(3) The higher the prestige of a group members in the eyes of
others members ,the greater the influence he will exercise on
them.
(4) There exist a close parallellism between between the
personality traits of the group members and syntality traits of
the group .
(5) Information relating to the needs for change , plans for
change , and consequences of changemust be shared by all the
members of group.
(a) 1,3, 5
(b) 1,2,3,4
(c) 2,3,.5
(d) 1,2,3,4,5

74)Why taining programs fails .

(1)The benefits of raining are not clear to top management
(2) Top management hardly rewards for effective training .
(3) Always top management plans and budgets systematically
for training .
(4) Behavioural objectives are often in precise .
(5)Trainers provide much counselling and consulting services .
(6) Specific training objectives should be outlined on the basis
of type of performance required to achieve organitional goals
and objectives .
(a)1,2,3,5
(b) 1,2, 4,
(c)1,2,4,6
(d) 1,2,3,4,5,6

(a) 1,2,3,4
(c) 1,2,3,4,5

SECTION 1
1(b)
2(a)
7(a)
8(c)
13(b) 14(d)
19(d) 20(a)
25(c) 26(d)
31(d) 32(d)
37(d) 38(b)

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75)Ten commandments of leadership are

(1) Physical and nervous energy (2) Enthusiasm (3) Sence of
purpose (4)technical mastery (5) friendliness and affection (6)
communication skills (7) Decision making (8) Integrity (9)
Faith (11)Builds team and becomes a model (12) Has
influence (13)Intelligence
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(a) 6/
1,2,3,4,5,7,8,
9,13
(b) 1,2,3,4,5,6,7,8,9,10
69) According to Chris Argyris leaders are classified into
(c) 2,3,4,5,6,7,9,10,11,13
(d)1,2,3,4,6,7,10, 11,12,13
(1) The Bureaucrat (2) The Autocrat (3) The diplomat (4) The
expert (5) The quarter back (5) The directive type (6) The
ANSWERS
permessive type (7) The participative
(b) 1,2,3,4
(d) 5,6,7

70) Theories of leadership are

(1) Trait theories (2) Great man theories (3) Contigency
theories (4) Structural theories (5) Managerial theories (6)
Participative theories (7) Rational theory
(a) 1,2,3,4,5
(b) 1,2,3,6
(c) 1,2,3,5,6
(d)1,2,3,4,5,6,7

3(b)
9(b)
15(b)
21(c)
27(d)
33(a)
39(a)

4(d)
10(d)
16(c)
22(d)
28(c)
34(b)
40(b)

5(c)
11(a)
17(a)
23(c)
29(a)
35(a)

6(b)
TM
12(b)

44(b)
50(c)
56(b)

45(c)
51(d)
57(c)

46(b)
52(c)
58(a)

64(d)
70(b)

65(a)
71(a)

66(d)
72(d)

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18(b)
24(b)
30(a)
36(b)

SECTION 2

71) State true or false

41(d) 42(a) 43(c)
(1) leaders help to achieve task objective .
47(d) 48(d) 49(a)
(2)Agrievances should be dealt within the limit .
53(a) 54(d) 55(d)
(3) Man analysis is fourth component of identifyinng training
59(a) 60(b)
needs .
(4)The training indicates
any
process
by
which
the
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apptitudes, skills and abilities of employees to perform specific SECTION 3
jobs are increased .
61(c) 62(d) 63(c)
(5)Training increases employees market value and earning
67(b) 68(a) 69(d)
power but not the job security .

73(d)
(a)T,T,F,T,F
(c)T,T,F,F,T

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74(b)

75(a)

(b) T,T,F,F,T
(d)T,F,T,F,T

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