BRYAN M.

SCHOEPPNER
6709 W. KENNEWICK AVE #3, KENNEWICK , WA 99336 (509) 554-2915
PROFILE
• Dedicated manager with a strong work ethic and the ability to build lasting client relationships.
• Experienced in operations management, sales, budget development, staffing, and cost control.
• Adept at communicating effectively with customers, vendors, and staff.
• Able to motivate employees to perform to their maximum potential.
• Exceptional organization skills; adaptable; enjoy new challenges.

EXPERIENCE
CASINO MANAGER/SHIFT MANAGER
Cleo’s / Classic Island Casino Richland, WA (7/08 – 4/09)

Key Accomplishments
• Successfully operated a casino in all aspects from superior customer service, employee
management to compliance of all Washington State Gambling Commission laws and Internal
Controls.
• Consistently held the highest Hold Percentage average at 48%
• Implemented key changes to customer service, employee relations, and marketing that
substantially increased revenue.

Management/Administration
• Complete authority over all personnel on the gaming property including janitorial, hostess,
servers, cooks, bartenders, security, surveillance, cashiers, dealers, and floor supervisors.
• Knowledge of several table games with payouts and bonuses, also trained to recognize card
counting.
• Enforced all rules and regulations pertaining to the gaming industry.
• Rated players for time spent, buy ins, walk with, average bet, and rate of play.
• Responsible for hourly table counts for hold percentages, and maintaining a consistent impress at
all tables in play.

STORE MANAGER
Castle Megastore Phoenix, AZ (1/06 – 4/08)

Key Accomplishments
• Efficiently operated and maintained a clean, safe, customer service driven specialty retail store.
• Transferred throughout the company to work in several different units in two states.
• Involved in the creation and implementation of core training procedures to be used in all units of
the chain.

Management/Administration
• Responsible for absolute profitability of the store, to include having appropriate stock levels
physically and on the books.
• Maintained accurate records for daily sales, register reconciliation, petty cash, vault systems, and
P&L
• Insure that policy and procedures for LP are being followed; maintain open communication with
all areas in the corporation.
• Delegate daily tasks and projects to supervisors and associates
• Hired, supervised, trained, scheduled and motivated the staff to perform to expectations.
• Worked to train mentors and associates to use corporate provided training system to aid in the
development exceptional customer service.
 GENERAL MANAGER
Mancha Development Las Vegas, NV (4/03 - 3/05)

Key Accomplishments
• Successfully managed a Dennys Restaurant, increasing sales through quality food, exceptional
service, and clean environment.
• Maintained expenses below budget through accurate planning, waste reduction, purchasing, and
cost-effective operating procedures.
• Planned and managed significant remodeling projects that enhanced the ambiance of the facility.

Management/Administration
• Accountable for budgeting, cost control, payroll, general accounting, and full profit and loss.
• Estimated food and beverage costs and purchased inventory.
• Investigated and resolved food/beverage quality and service complaints, ensuring customer
satisfaction and repeat business.
• Recruited, hired, supervised, scheduled, and motivated a staff of up to 50 employees and 3 salaried
managers.
• Trained service staff to enhance customer service and increase profits through suggestive selling.
• Improved productivity and moral by initiating systems for accountability and by instituting
effective training programs.

STORE MANAGER
Rite Aid Corp. Las Vegas, NV (3/98 – 1/03)

Key Accomplishments
• Effectively managed daily operations of a high-volume retail/pharmacy store with an annual retail
revenue of 5.5 million.
• Transferred through the company from California to Washington as an Assistant Manager, then to
Nevada and promoted to Store Manager.
• Increased gross annual sales by 21 percent and decreased shrinkage by 10 percent through
effective management and staff training.
Management/Administrations
• Managed operating and payroll budgets, maintained control of expenses, and achieved sales goals.
• Developed incentive programs to build effective teams, increase employee productivity, and
ensure top quality customer service.
• Responsible for achieving maximum sales potential through timely execution of all company
merchandising directives and strategies.
• Interviewed, hired, trained, and developed team managers and team members (up to 30
employees).
• Performed employee performance evaluations, and instituted HR policies and procures.
• Scheduled team members to meet productivity guidelines, ensuring quality customer service.

WORK HISTORY Casino Manager, Cleo’s Island Casino, Richland, WA 2008-2009

Store Manager, Castle Megastore, Phoenix, AZ 2006-2008
General Manager, Mancha Development, Las Vegas, NV 2003-2005
Store Manager, Rite Aid, Las Vegas, NV 1998-2003
Owner/Operator, Shep’s Custom Sign & Design 1997-2001
Captain/Paramedic, Brooktrails Fire Dept., Willits, CA 1998-2000

EDUCATION Paramedic Certificate, Mendocino Community College, Ukiah, California

General Studies, Kamiakin High School, Kennewick, Washington