Professional Documents
Culture Documents
MM
MM
MM
higher profits
Segment target sell increase loyality put premium price
share of wallet profit - & cross selling
Value or Experience or Trust
Market driven principles :1. Know your markets
2. Customer has the final say
i) Operational factors
ii) Style factors
iii) Need satisfying
3. Be the first mover exceling in 1 of the three and good
enough in 2 of them.
STP
positioning
TG
Frame of reference
POD