Installedbase Transaction Error: The Contract Category Selected In

To
The Profile OKS:OM Interface Contract Category Does Not Match With Bottom
The Merging Rule Category (Doc ID 961333.1)

In this Document
Symptoms
Cause
Solution

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APPLIES TO:
Oracle Service Contracts - Version: 11.5.10.2
This problem can occur on any platform.
Installedbase Transaction Error
SYMPTOMS
Installed base record gets stuck in Installed base Error transaction with the following error
Error:
"The Contract Category selected in the profile OKS:OM Interface Contract Category does not
match with the merging rule category SERVICE API Programming Error: Installed Base to
Contracts Interface Failed."
CAUSE
The profile option OKS: Category for Order Management value was set to SERVICE at the time
of creation of Order and later it was changed to WARRANTY . This is causing the issue .
SOLUTION
We can process the error record as below :
Temporarily change the profile OKS: Category for Order Management value to SERVICE i.e the
previous value. Process the record in IB by resubmitting .
Change back the profile OKS: Category for Order Management value to WARRANTY as soon
the record is processed.