Bhavisha Parekh

Over 10+ years of experience in banking industry as Business Analyst and online transaction banking
Strong knowledge of Software development Life Cycle (SDLC), waterfall and Agile/Scrum
Knowledge of Business Requirements Gathering, Process Flow, Business Process Modeling and Systems Analysis
Extensive experience in gathering Business and Functional Requirements, Business Scope and Vision document,
developing Business Requirement Document (BRD), Functional Requirement Document (FRD) and communication
plan, Use cases, conducting GAP Analysis and Risk Analysis
Experience creating Traceability matrix to better manage the requirements gathering process and keeping track of
milestones
Experience in writing SQL queries for data retrieval and management
Conducted JAD sessions and interviews. Adapt in implementing requirements, creating project status report and
presentations
Expertise in process modeling using UML, (Use Cases, Sequence Diagrams, Activity Diagrams, Class Diagrams and
Data Modeling)
Performed GAP and Impact Analysis against requirements specifications to determine fit
Experience in conducting GAP analysis, User Acceptance Testing (UAT), and SWOT analysis
Extensive risk management experience conducting fraud and risk investigations (AML, CDD) for banking transactions
and global payments
Knowledge on business intelligence tools, Tableau, Qlikview, MS Excel
Well suited for communicating and acting as a liaison between technical and non-technical professionals
Effective Team Player with good communication, interpersonal and presentation skills, with the ability to work under
demanding time schedules

Authorized to work in the US for any employer

Work Experience
Pursuing MS in Information System Technology
November 2014 Present

Business Analyst Commercial Lending Product

Wells Fargo Bank, Concord - CA
November 2015 December 2015

Enhancements of the existing Commercial Landing Product platform to improve the user experience at the same time
comply with the regulatory requirements of the banks.
Worked with the Business and Loan Originating teams to capture To-Be business and reporting requirements
Documented the functional and non-functional requirements, User Stories using Business process modeling and
functional break-down into smaller requirements, documented business validation rules for the development team
Gathered business requirements by interviewing Business and Loan Originating teams for analysis of the underlying
data attributes for risk scoring as required by Risk Compliance and BSA/AML teams
Coordinate with the UAT team for the sign off
Tracked the defects and follow-up with the development team for resolution
Environment: MS Excel, MS Word, MS Power Point, MS Visio, SharePoint, SQL, MS Outlook, JIRA, Waterfall
Business Analyst / Project Coordinator Business Process Improvement Team
BNP Paribas Bank - Mumbai, India
October 2013 August 2014

Business Process Improvement team is responsible to streamline the business processes by analyzing the current
process and applications in the wholesale banking division (Trade Finance, Open Trade, Invoice Financing, Loan
Origination, Global payments). Suggest data mapping between applications and scope of automations in the applications.

Involve in documenting project details in project charter, identify impacts, process/data flowing, business & functional
requirements, project plans & schedules, issues log, risk analysis, cost benefit analysis and lessons learned
Conduct Joint Application Development (JAD) sessions and walk in interview with the business users to gather
requirements.

Extensively use Business Process Modeling Notations & Data flow diagrams to represent the flow of data from
external entities into the system
Produce data matrix for source to target data mapping
Active participation in change management activities for corporate banking application
Identified process boundaries and determined opportunities to automate processes and functions
Designed User Interface (UI) Mockups for desktop and mobile version using MS Visio
Produce reporting documents and led weekly meetings with offshore development team and business units to discuss
outstanding technical issues and deadlines that had to be met
Provide post production support and training to end users

Environment: MS Excel, MS Word, MS Power Point, MS Visio, SharePoint, HP Application Lifecycle Management (HPALM), SQL, MS Outlook, JIRA, Agile
Functional Consultant Pre-Sales and Solution Support
Polaris Financial Technology Limited - Mumbai, India
May 2013 September 2013

Participated in providing RFP responses in collaboration with the sales team and technical team
Mapped the business process; create the statement of requirements and the project charter
Proposed functional solutions for process improvement by properly developing AS-IS and TO-BE process flow
Performed gap analysis of current state to desired state and suggested business solution to control the gaps identified
Developed business context activity diagrams (flow charts) in an effort to identify glitches in system process flows
Mapped business processes to application workflow, in order to identify the process risk
Created use cases and process flow diagrams for Transaction Corporate banking scenarios

Environment: MS Excel, MS Word, MS Power Point, MS Visio, Lotus Notes

Business Analyst Collateral and Risk Management System
Standard Chartered Bank Malaysia, Singapore
August 2012 April 2013

Global Collateral and Risk management System for Commodity Finance business, cater business need of Physical
Commodity Operation (PCO) team, which manages the custodianship and controls the physical commodities of
Commodity Trade Agri (CTA) Clients and Structured Inventory Product (SIP) clients. Key business functionalities included
Limit Management, Collateral Management, Collateralization Check, Mark to market, and Shortfall with capability to
monitor financing terms and conditions.

Supported production support team and development team during implementation phase
Prepared User Manual for the business users
Conducted functional training for the production support team and development team
Provided change management support during implementation phase
Documented country specific business processes and application customization requests
Understanding and articulating business requirements from user interviews and then convert the requirements into
technical specifications
Designed UI mockups, which met user, defined requirements as per the company standards
Managed production issues and identified root cause
Ensured impact of changes request is identified, documented and communicated to all stakeholders
Reviewed test scenarios and test cases prepared by the UAT team
Ensured application is tested for functionality and is adequately controlled in production

Environment: MS Excel, MS Word, MS Power Point, MS Visio, SharePoint, JIRA, SQL, MS Outlook, Agile
Business Analyst Online Document Warehousing solution
BNP Paribas Bank - Mumbai, India
April 2011 July 2012

Client interfacing Online Document Warehousing solution designed with workflow management to streamline the
payments and transaction lifecycle of the Open Account Trade Finance Operations. Application tracks the documents

status during scrutiny and various stages of warehousing facilitating online query resolution and payment initiation along
with customized automated alerts and notifications.

Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with
the project manager and technical lead
Prepared Business Process Models (BPM) that includes modeling of all the activities of the business from the
conceptual to procedural level
Checked the data flow through the front end to backend and used SQL queries to extract the data from the database
Gathered requirements and modeled the data warehouse and the underlying transactional database
Defined Business Rules to manage the workflow in the application
Acted as a liaison between Business and offshore development team
Prepared and maintained requirements traceability matrix (RTM) throughout the project lifecycle
Worked with development teams investigating and correcting software bugs and defects
Facilitated and supported UAT execution at client location
Managed UAT and provided daily updates to management on progress, issues and options
Developed user supporting material such as processes, user guide and training manuals
Provided post implementation Go-live support and training to client users

Environment: MS Excel, MS Word, MS Power Point, MS Visio, SharePoint, SQL, MS Outlook, and Lotus Notes, Waterfall
Team Leader / Business Analyst Citi Bank N.A., USA
Tata Consultancy Services
August 2004 April 2011

Prepared Monthly Risk Assessment report and KPIs performance report

Prepared monthly financial reports, expense and budget report with future projections
Prepared monthly and quarterly decks / presentation for the senior management review
Supported implementing online error tracking system (across Citibank branches USA, EMEA region and TCS
processing units) to replace legacy Excel spreadsheet

Led cross-functional teams to analyze and understand the operational impacts and opportunities of
technology changes

Documented Business Continuity Plan (BCP), identifying critical process and risk associated
Assisted in organization change management implementation, in Operational business processes, programs,
projects, policies, practices and procedures
Supervised transactions processing / verification in accordance with the customers instructions, Citibanks operational
guidelines and ICC regulations (Documentary Collection, Letter of Credit, Bill Discounting, Bank Guarantees, Open
Account, Supply Chain Finance, Accounts Payable, Account Receivable, loan origination,Multicurrency Cross Border
Payments / Fund Transfer - Fedwire, ABA, CHIPS, IBAN, SWIFT, Treasury)
Investigated banking transactions and documents for compliance controls covering US Anti-Boycotts, OFAC
Sanctions, USA Export Controls, USA Patriot Act, and Anti-Money Laundering (AML)
Perform Customer Due Diligence (CDD) review, with purpose to identify the clients with the high Anti Money
Laundering (AML) risk
Provided disposition on escalated transactions due to the AML, Fraud, US Sanctions/OFAC, Anti Boycott and export
Control issues, shipment tracking; oversee Suspicious Activity reporting on behalf of bank

Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics
Performed daily account reconciliation of the treasury account, customer account and bank nostro account
Managed multicurrency cross border payments with the treasury team
Defined customized Supply Chain Finance business process flow as per the customer requirement, mapped the
internal processes and improved the turn around time
Coordinated with the development team for the application customization
Reconciled supply chain finance customer collection accounts with Citibank London in order to identify Citibanks
revenue on late payment charges amounted to $0.5 Million saving for bank
Recommended application customization and maintenance rules for the new Supply Chain Finance customers
onboarding
Defined the auto credit logic for the SWIFT message (MT103), enabling direct credit in the customers collection
account

Partnered with department managers, associates and department head to performed Risk and Control Self
Assessments (RCSAs), validated key controls and identify control gaps, remediation plans, and process
improvements for business processes

Environment: FlexCube, TRIMS / TITAN (Global Trade processing system for Citibank), CitiFT (Fund Transfer system),
CitiConnect (Supply Chain Finance system), MS Word, MS Outlook, MS Excel, MS Power Point
Education

Pursuing MS in Information System Technology, Wilmington University, DE

Master of Business Administration (MBA) Finance (2008) ICFAI Business School, 7.85 CGPA
B.SC. (2003) Mumbai University 61.125%

AWARDS

Spot Award (thrice) (TCS) For exceptional performance

Team of the quarter award (Polaris) For documenting Business Process Mapping (BPM) and system flow for audit

CERTIFICATION

Six Sigma Yellow Belt

Active participation in the XLNC Green Belt Project