Functional

______________________________________________________________________________
Education
Florida State University Tallahassee, FL 1998 – 2004
Bachelor of Science
Double major: Human Resource Management and Business Management
Assorted coursework in Information Systems
SHRM/HRCI Certified Professional in Human Resources( PHR ) December 2008

Professional Strengths
• Introducing new technology, software, services, and social media to enhance corporate processes and employee relations
• Possess a high degree of focus and attention to detail, able to recognize, research, follow up, and resolve time-sensitive,
complex, and escalated issues.
• Effective at communicating and developing rapport with all levels of employees, management, and executives
• Highly attentive to data integrity and extremely analytical
• Can work independently and lead projects
• Root cause analysis and business process optimization/streamlining
• Strong technical background outside of Human Resources to allow for innovative solutions to common and complex
problems
• Corresponding with sensitivity and confidentiality with employees of all levels, resolving their issues in a timely
manner.

Professional Experience
Human Resources
• Administering employee personal, payroll, and confidential data using SAP HRIS for a Fortune 1000 IT company
with over 14,000 employees
• Ensuring company practices are within compliance and are adapted to adhere to state and Federal employment
law
• Creating and maintaining PA an OM master data with SAP HR Module
• Managing the recruitment process: internal and external job postings, sourcing resumes, scheduling interviews,
processing background checks and coordinating drug screens, sending offer and rejection letters, EEO reporting.
• Collecting information for employment verifications, employee file requests for legal purposes, and DOL requests.
• Researching and resolving employee concerns and complaints both internally and externally with benefits
providers
• Processing new hire and terminations including paperwork, employee exit surveys, and data input in HRIS system.
Benefits/Payroll Administration
• Administering health, life, flexible spending, and disability insurance plans for a Fortune 1000 IT company with
over 14,000 employees
• Maintaining and improving relationships with Vendors
• Contributing to the annual strategic planning, process improvements, and roll-out of strategic HR initiatives
• Advising employees on COBRA, HIPAA, and other government regulations
• Processing new hire enrollments, qualifying life changes, and open enrollments
• Managing bi-weekly payroll adjustments and corrections file including employee paid time off, extended illness
banks, floating holiday balances, and voluntary post tax benefit deductions.
Employee Service and Data Management
• Coordinating weekly team schedules for North and South America teams.
• Researching and processing data change requests relating to employee personal data, HR, payroll, benefits, and
organizational management in accordance to client’s standard operating procedures and service level agreements.
• Guiding employees through navigation of company websites
Employee Training and Orientation
• Training and on-boarding newly hired employees on how to use SAP, company policies and procedures, and
company specific protocols
• Conducting presentations for vendors and employees via phone, teleconference, and in-person visits.
• Drafting, maintaining, and editing SOPs, technical documents, new hire orientation materials, and other assorted
documents
Accomplishments
At NorthgateArinso
 • Found a major enterprise system error that the client and consultants did not catch during their development and
implementation of a system upgrade; and also developed the most efficient means of resolving the error
• Re-designed SOPs resulting in a 40% processing time savings
• Have the highest percentage of tasks completed within SLA of my team
• Re-designed document management file structure
• Consistently personally called upon by high ranking employees over other members of my team for the completion
of complex and/or time sensitive tasks
• Recognized as a STAR employee(nominated by coworkers) for December 2008 and January 2009
• Only member on my team to be awarded a letter of commendation by an HR Business Partner
At DC Microtech
• Designed and put into operation an internal corporate blog to increase employee communication and corporate
transparency.
• Significantly reduced cost for online collaboration tools by using low cost alternatives to Webex meetings
• Reduced communications expense by implementing VOIP communications system
• Decreased software overhead where available by using open source initiatives
At Capital Avionics
• Was offered a management position of an entire new satellite location after only 3 months of employment without
direct reports
• Reduced UPS shipment system time by up to 50% via new internet shipping process

Computer Skills
• Advanced KSAs with SAP R/3 HR Module Personnel Administration(PA), Organizational Management(OM), and
Benefits(BN)
• Advanced KSAs with Microsoft Office Suite: Word, Excel, Visio
• Advanced KSAs with PC hardware and software installation, maintenance, and troubleshooting
• ADP EZ Labor
• VURV HR Workbench
• Software Beta testing
• Peoplesoft

Professional History
DMA Subject Matter Expert(HR Coordinator) NorthgateArinso Norcross, GA Oct 2009 – Present
Data Management Analyst(HR Associate) NorthgateArinso Norcross, GA Jan 2007 – Oct 2009
HR Consultant DC Microtech Cummming, GA Dec 2006 – Jul 2007
Shipping/Receiving Coordinator Capital Avionics Tallahassee, FL Aug 2006 – Dec 2006
 Chronological
______________________________________________________________________________
Education
Florida State University Tallahassee, FL 1998 – 2004
Bachelor of Science
Double major: Human Resource Management and Business Management
Assorted coursework in Information Systems
SHRM/HRCI Certified Professional in Human Resources( PHR ) December 2008

Professional Experience
HR SME(HR Coordinator) NorthgateArinso – Norcross October 2009 - Present
• Same responsibilities as HR Associate below PLUS
• Ensuring company practices are within compliance and are adapted to adhere to state and Federal employment
law
• Managing the recruitment process: internal and external job postings, sourcing resumes, scheduling interviews,
processing background checks and coordinating drug screens, sending offer and rejection letters, EEO reporting
• Maintaining and improving relationships with Vendors
• Contributing to the annual strategic planning, process improvements, and roll-out of strategic HR initiatives
• Coordinating weekly team schedules for North and South America teams
• Training and on-boarding newly hired employees on how to use SAP, company policies and procedures, and
company specific protocols
• Conducting presentations for vendors and employees via phone, teleconference, and in-person visits
• Drafting, maintaining, and editing SOPs, technical documents, new hire orientation materials, and other assorted
documents
• Running and analyzing ad-hoc and standard reports for root cause analysis and improvements
• Training and coaching HR Associates when gaps or errors are encountered

HR DMA(HR Associate) NorthgateArinso – Norcross January 2007 – October 2009

• Administered employee personal, payroll, and confidential data using SAP HRIS for a Fortune 1000 IT company
with over 14,000 employees
• Created and maintained SAP PA, OM, and BN with SAP HR Module
• Collected information for employment verifications, employee file requests for legal purposes, and DOL requests.
• Researched and resolved employee concerns and complaints both internally and externally with benefits providers
• Processed new hire and terminations including paperwork, employee exit surveys, and data input in HRIS system.
• Administered health, life, flexible spending, and disability insurance plans for a Fortune 1000 IT company with over
14,000 employees
• Advised employees on COBRA, HIPAA, and other government regulations
• Processed new hire enrollments, qualifying life changes, and open enrollments
• Managed bi-weekly payroll adjustments and corrections file including employee paid time off, extended illness
banks, floating holiday balances, and voluntary post tax benefit deductions
• Researched and processed data change requests relating to employee personal data, HR, payroll, benefits, and
organizational management in accordance to client's standard operating procedures and service level agreements
DC Microtech – Cumming Cumming, GA January 2006 – July 2007
• Ensured company practices are within compliance and are adapted to adhere to state and Federal employment
law
• Significantly reduced cost for online collaboration tools by using low cost alternatives to Webex meetings
• Reduced communications expense by implementing VOIP communications system
• Decreased software overhead where available by using open source initiatives
• Managed the recruitment process: internal and external job postings, sourcing resumes, scheduling interviews,
processing background checks and coordinating drug screens, sending offer and rejection letters

Knowledge Skills and Abilities(KSAs)

Human Resources
• Administering employee personal, payroll, benefits, and confidential data using SAP HRIS
• Ensuring company practices are within compliance and are adapted to adhere to state and Federal employment
law
• Managing the recruitment process
Process Improvement and Root Cause Analysis
 • Constant self education of new applications and implementing them in the enterprise to reduce costs or improve
processes
• Extremely detailed and analytical to determine root cause of problems and identify solutions to prevent further
issues
Business Skills
• Training: I have been in sports all of my life and a coach for 10years. I am well versed in explaining advanced
concepts to people of all ages and abilities.
• Able to convey complex/technical concepts to a wide range of people with varying levels of experience,
knowledge, and authority
• Presenting: I have always enjoyed presenting and speaking in front of large groups of people.
• Team Leadership: I naturally take command of groups I am involved in and am not afraid to get down in the
trenches with them
Computers and Software
• Advanced KSAs with Microsoft Office
• Advanced KSAs with PC Troubleshooting and network administration
• Learn new applications faster than most due to my technical background
• Beta testing

Accomplishments
At NorthgateArinso
• Found a major enterprise system error that the client and consultants did not catch during their development and
implementation of a system upgrade; and also developed the most efficient means of resolving the error
• Re-designed SOPs resulting in a 40% processing time savings
• Have the highest percentage of tasks completed within SLA of my team
• Re-designed document management file structure
• Consistently personally called upon by high ranking employees over other members of my team for the completion
of complex and/or time sensitive tasks
• Recognized as a STAR employee(nominated by coworkers) for December 2008 and January 2009
• Only member on my team to be awarded a letter of commendation by an HR Business Partner
At DC Microtech
• Designed and put into operation an internal corporate blog to increase employee communication and corporate
transparency.
• Significantly reduced cost for online collaboration tools by using low cost alternatives to Webex meetings
• Reduced communications expense by implementing VOIP communications system
• Decreased software overhead where available by using open source initiatives

Why pick me?

My added value over other people stems from my extensive technical background and my ability to combine that
knowledge to think outside the box, multi-task, and be more efficient than other candidates with more experience than me.
I am driven to always improve anything I deal with and am not afraid to speak up when I see gaps that can be filled.
I am an early adopter of new technologies and new ideas. I refuse to accept the excuse of not changing as "because that's
they way we've always done it."