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    Appendix B Interview Guide: Level of Service Quality Provided by The Treasurer's Office of Philippine Military Academy 44

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    Edel Manalo
    The document contains an interview guide for a finance officer about the level of service quality provided by the Treasurer's Office of the Philippine Military Academy. The interview guide includes questions about the finance officer's duties and responsibilities, common problems encountered, how problems are handled, important aspects of service, and suggestions for improving quality of service. Questions also address specific levels of service quality in terms of reliability, assurance, tangibility, and responsiveness.

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    Appendix B Interview Guide: Level of Service Quality Provided by The Treasurer's Office of Philippine Military Academy 44

    Uploaded by

    Edel Manalo
    4 views2 pages
    The document contains an interview guide for a finance officer about the level of service quality provided by the Treasurer's Office of the Philippine Military Academy. The interview guide includes questions about the finance officer's duties and responsibilities, common problems encountered, how problems are handled, important aspects of service, and suggestions for improving quality of service. Questions also address specific levels of service quality in terms of reliability, assurance, tangibility, and responsiveness.

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    interview questions

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    service quality

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    The document contains an interview guide for a finance officer about the level of service quality provided by the Treasurer's Office of the Philippine Military Academy. The interview guide includes questions about the finance officer's duties and responsibilities, common problems encountered, how problems are handled, important aspects of service, and suggestions for improving quality of service. Questions also address specific levels of service quality in terms of reliability, assurance, tangibility, and responsiveness.

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    4 views2 pages

    Appendix B Interview Guide: Level of Service Quality Provided by The Treasurer's Office of Philippine Military Academy 44

    Uploaded by

    Edel Manalo
    The document contains an interview guide for a finance officer about the level of service quality provided by the Treasurer's Office of the Philippine Military Academy. The interview guide includes questions about the finance officer's duties and responsibilities, common problems encountered, how problems are handled, important aspects of service, and suggestions for improving quality of service. Questions also address specific levels of service quality in terms of reliability, assurance, tangibility, and responsiveness.

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    © All Rights Reserved
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    of 2

    Level of Service Quality Provided by the

    Treasurers Office of Philippine Military Academy


    44

    APPENDIX B
    INTERVIEW GUIDE
    1. What are your duties and responsibilities as a finance officer?
    -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------2. What is the common problem does the finance officer or the
    finance/treasurers office of a certain department/organization encounter with
    regards to their duty?
    -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------3. How do you handle those problems?
    -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------4. As a finance officer, what aspect/s of service is/are important to you?
    -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------5. What level of service quality do you think must be provided by the treasurers
    office in terms of reliability?
    -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------6. What level of service quality do you think must be provided by the treasurers
    office in terms of assurance?
    -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------7. What level of service quality do you think must be provided by the treasurers
    office in terms of tangibility?
    -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------8. What level of service quality do you think must be provided by the treasurers
    office in terms of responsiveness?
    -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------9. What is the common problem does the finance officer or the
    finance/treasurers office of a certain department/organization encounter with
    regards to their duty?

    Level of Service Quality Provided by the


    Treasurers Office of Philippine Military Academy
    44

    -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------10.What suggestions do you have for improving their quality of service?


    ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

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