Important information for your holiday in Croatia

Information as a basis for your holiday preparation and choice of your holiday home are important:

1 Arrival and Check-in

On the Mietausweis you find information about when the holiday property is available and must be made
up when the departure. Specified on the Mietausweis arrival and departure times are always valid. Unless
otherwise specified, the time of arrival between 16:00 - 20.00 clock and departure time at any time later
than at 10.00 clock. The key will normally be issued only on presentation of Originalmietausweises.
If you arrive late, you must notify the landlord or his representatives. The home owner appreciates it
under all circumstances, to obtain information about the expected time of arrival, even if this is within
the period specified in the rental documents. To do this, please use the form which is attached to the
rental documents. Please note that even if you specified earlier than the holiday property arrive, the key
will be distributed upon arrival at the agreed time. Arrive later than stated on the rental documents,
must always be previously requested and is only possible if the homeowner agrees. Under certain
circumstances, a late arrival for a fee to the owner agreed. Usually the owner will provide the
keys. Please understand that foreign language skills are not expected.

2 House Size and

The reasons given in the description m2 details are always outside wall dimensions, the internal
dimension can be up to 15% less. The vast majority of holiday properties are privately owned, so
individual holiday properties and are therefore set according to personal taste and personal opportunities
of their respective owners.
Pillows and blankets are provided for the permitted number of people. Towels, dish towels, detergent,
table cloths, toilet paper, etc. do not exist, unless otherwise stated in the property description or the
rental documents. Bed linen is included in the rent. Stairs / ladders to the upper floor can be steep and
without handrails. In some holiday homes may be lower than normal ceiling height. If garden furniture
are listed in the description, this means a table and 4 chairs in the rule. Deckchairs, sun loungers and
parasols are usually not the equipment of the holiday home. Some accommodations provide quality
garden furniture ready, please watch this, click the icon in the description.
The washing machine for common use is as a rule in the house of the landlord available. The air
conditioner is if it belongs to the equipment, always in the living area.

3 Renovation
If in the description of a specification is included for renovation, this does not mean that the entire
holiday property has been completely renovated. It can be individual rooms such as the bathroom or
kitchen renovation.

4 Bedrooms / Beds / Beds

Bedroom in rental properties are often small and the beds about 70/85 x 180/190 cm. One large bed is
130 cm wide double bed, suitable for 2 people.Double beds are about 140 - 180 cm wide. The
mattresses are often made of foam rubber. In the beds may act to pull-out sofa and armchairs sofa beds,
even without specific indication in the description. In individual cases are lying on the floor mattress,
encased in a wooden frame in front. The beds often have a terry cloth sheets to protect the
mattress. Please refer to the normal bed sheet over it. A loft is an open loft with sloping walls and
mattresses on the floor, usually access via a steep ladder (for adults / elderly guests hardly suitable for
larger children but very popular). An Annex is a separate annex or small house, often not heated. The
closet space is usually measured in short supply and you can not expect a closet for each person.

5 Bath / WC
Standard and equipment of bathrooms / toilets in rental properties can not be compared with
houses. Bathrooms are mostly useful small. A shower is specified in the service description, it is not
necessarily a separate shower, but it can also be a shower faucet in the bathtub. It is not unusual that
the shower head is connected to the sink or tub faucet. The hot water supply is often a water heater
(about 50 liters) - this often works with an automatic power saving program and therefore must not be
turned off. The holiday properties are usually connected to a septic tank, so please do not dispose of
nappies, cotton wool, bandages etc. using the toilet.

6 Holiday objects with hot tub and / or swimming pool (indoor and outdoor)
When booking the vacation home at least 3 days before the arrival of the indoor swimming pool is
preheated on arrival at about 24-25 C. Soap, shampoo, etc. should never be used in a swimming pool

or hot tub. Outdoor pools are approximately from 1 May to about 30 September usable, depending on
weather conditions.
Please note that outdoor pools usually have no heating, but be warmed by the air temperature.

Saving tips for pool houses (indoor pool):

Keep windows closed and doors to the pool area

When not in use the pool please use the appropriate cover
Please do not turn the dehumidifier, because that would lead to a too high humidity in the pool
area

Rules to avoid the underfloor heating to a constant temperature, Shut / upregulation

If you are not using a room, keep the door closed and turn off the heating to about 5 C.
Stand-Whirlpool: At Holiday objects with state-of whirlpool spa is filled with water prior to arrival. You
should know before you travel that you do not want to use the spa, we ask you to contact the service
office before your arrival in order to save energy.

7 TV, SAT-Anlage/Parabolantenne, Internet

Holiday in objects that have only one TV without SAT-Anlage/Parabolantenne, you can only receive state
programs. If SAT-Anlage/Parabolantenne is present, this is mostly directed at German or local channels
and in Hungary on International channels. Depending on the location, the quality can
vary. Evt.Adjustments or changes can be made only against payment and only in consultation with the
owner. We point out that even when in the house description more televisions are specified, it is not
synonymous with the fact that different programs can be seen at the same time. The additional
televisions are often connected to the same channel are provided for DVDs or games consoles. If a
vacation property reported to the Internet, it is only the connection. A fee may be necessary to be paid
separately on site.

8 Plot / Access
House plots are often natural land. The given area is not always fully utilized. It may be forest land,
heath, sand and dunes, tall grass, wild-growing fields including, where nature is left to itself. It is also
possible that the owner has created flower beds, so you can not always use the whole lot. Please note
that the property is newly built vacation properties may not immediately overgrown with grass, bushes,
etc., and the driveway is possibly not yet been completely finished.
The access to the holiday accommodation is rarely paved and often can not be driven from sports cars
and other lowered vehicles. In some areas you can not compare with the standard local roads or road
conditions.
Unless stated otherwise in the description that the property is fenced, this does not mean that the fence
is closed, and pets can run free on the property and off leash.
For Southern Europe and Poland garages in Southern Europe are mainly suitable for small cars.

9 Distance information
All distances are the distance from the property, estimated distance to the nearest coast (sea, fjord, river
or lake) are provided for guidance and help. Ie, not necessarily to the nearest beach or swimming.
The distance information to shop denote the distance to the nearest merchant, mini market or
supermarket. Please note that some stores are open only in high season and therefore the distance in
the off-season can be significantly longer. Our quality can not be held responsible for any closures of
stores or restaurants.

10th Deposit
Unless otherwise indicated in the description or the rental documents, on arrival a deposit is required,
the amount depending on the type and size of the holiday property and is specified in the rental
documents. Repayment is usually on departure. In some cases, however, the amount is transferred to
your bank account below. Therefore, please bring the IBAN and BIC with your bank.Possibly. charges
incurred in connection with the repayment will be deducted from the deposit amount. The cost of
damage or cost of possibly inadequate cleaning will be deducted from the deposit. If the costs exceed the
amount of the deposit, this will be provided to the tenant plus a billing fee. Please note that a mandatory
deposit for groups of teenagers to EUR 500 per person and this can be up to the maximum number of
people allowed House, regardless of actual occupancy, increased and for bookings over Christmas and
New Year's Eve around EUR 100 per person. Under a youth group is, at least six persons under 21 years
are mostly old. Moreover, in this context, the payment of final cleaning, are considered mandatory
performance demands.

11th Variable energy / heating

Heating costs are, unless they are included in the rent collected prior to departure from the property
owner or his representative. The heating facility is always governed by the laws applicable (season, time
of day, maximum temperature). Generally, one can expect that from November to April is the possibility
for heating and Holiday objects outside of this period can not be heated. The heating facility at Holiday
objects where the heating costs in the description are given as are included, as well as limited to that
period.

12th Cleaning
Please leave the holiday property the way you want to find it. The landlord has cleaned and purified you
pass it and he would get it back from you again. This concerns in particular the cleaning of refrigerator,
freezer, stove, oven, grill and sanitation.
Please note that this is in marked with an asterisk vacation properties to those in which a final cleaning is
mandatory. The cost of this cleaning (Prices in EUR / national currency) can be found stated in the house
description. You must either pre-pay with the rent to pay Our quality or locally.
Although final cleaning is included, so you still incumbent nevertheless the washing of the dishes,
clearing out the refrigerator and dishwasher and tidying inside and outside of the holiday property. In a
mandatory final cleaning are always committed to provide the furniture to its original location, clean up
the kitchen (wash, refrigerator and dishwasher to empty if necessary) and the wegzubringen waste. If
this is not done, the owner reserves the right to charge these services separately. Please note that
cleaning agents and cloths not belong to the equipment of the holiday home. For stays of a duration of
more than 2 weeks, increased security, and a mandatory final cleaning fee for each subsequent week can
be in the time period, required. Final cleaning is included in the rent always in Hungary.

13th Pets
Some homeowners do not want your guests to bring pets. This follows from the corresponding
description of the holiday property. Our quality can not guarantee that pets never stayed in the
condo. We ask, however, emphatically asked to respect the ban. Our quality should find that the ban is
not respected, we will ask guests to remove the pet immediately.
If in the description of a dog icon is specified, pets are allowed. Please specify when booking if you bring
pets and provide for the necessary vaccinations and documents about it (ask your vet).
Please note that it is allowed at any time as a starting point only bring two pets. In southern Europe,
however, is only allowed to bring one pet, unless something else is specified. If you want more pets are
welcome, we must obtain the express consent of the owner.

Holiday with your horse

Our quality assumes no responsibility for any damage during transportation to and from the holiday
property or the inventory or buildings. We recommend that you take out liability insurance prior to
arrival.

14th Smoke-free Holiday objects

Some homeowners want, there is no smoking in the condo. This is stated in the description with "Non
smoking house" or the owner makes sure the holiday object carefully. Our quality can not guarantee or
check whether the ban is maintained, but we encourage our guests to respect the ban.

15th Catalogue information

This information forms the basis for your reservation in conjunction with our conditions of hire applicable
for both the catalog and on the Internet.

16th Insects / Mice / allergy

Please note that rental properties where pets are not permitted, may nevertheless occur allergy sources
(eg, dust mites). In holiday homes that are situated in nature, insects may occur. This also applies to
silverfish, ants, wasps, bedbugs, woodlice and marten. Cobwebs occur within a short time, although the
house has been thoroughly cleaned. Our quality can not be held responsible for it. It can not be
prevented also that mice or scorpions occur.For larger problems, please notify the homeowner or his
representative or the service bureau, so that can be taken care of for help.
Allergy: Our quality assumes no responsibility or liability for allergic reactions of the tenants in each
rental properties.

17th Construction / noise

Our quality can not control construction activities in the respective areas. This may lead to the
construction work of new buildings or renovations in the vicinity of the holiday home. Please keep in
mind that even in the holiday region of the everyday life of the local population must be continued. Also,
noise from airfields occur.

18th Problems / Complaints

If you find any defects, contrary to expectations upon arrival at the Accommodation or on inventory, so
you need to inform the landlord or its representative within the first 72 hours after appropriate
determination as to which cleaning defects immediately. The defect can not be sent by e-mail, but must
be made by telephone or in person from the owner or its representatives.This leads not within a
reasonable time to a satisfactory solution, you must inform the responsible service office or our hotline
+45 97 97 57 57 and ask for help. A possible reduction in rent can be done only if we were reprimanded
by the demand for relief and not or was not corrected within a reasonable period.
Remedy should be possible only in a disproportionate effort, can be remedy in the form of providing a
suitable replacement object at our discretion.
The tenant is obliged to write down the name of Our quality employee.Furthermore, the tenant is obliged
to contribute to the prevention of further damage, defects or damages and to keep any financial loss /
damage to the homeowner as well as Our quality as low as possible.
In the case of a complaint, the tenant Our quality must allow a reasonable time for remedy or repair the
fault. An early departure without prior consultation with Our quality is at the expense and risk of the
tenant. The tenant runs the risk that the tenancy is not canceled and / or no refund is due. The reason is
that the lessee a remedy or damage recovery or a possible reallocation to another holiday property made
impossible by the departure.
If a complaint during your stay not been satisfactorily resolved by the tenant believes Our quality a
written complaint must for further editing later than 14 days after the rental period will be sent, sending,
indicating the Mietausweis-/Buchungsnummer to: Our quality AS, Svej 2, Romo DK-6792 or e-mail @
Our quality customer service. dk
Our quality can not be recognized on the basis of a complaint that other tenants may be a better
vacation rental, as the condition described in the catalog. Our quality is always trying to eg location of
the holiday property to meet the specific needs of our customers, etc., but we can give no guarantee.
A possible reimbursement covers only direct economic damage. For indirect economic damages
(consequential) damages or non-economic nature (immaterial damage) Our quality can not still the
homeowner be held responsible.

19th Tips and any other information

Read more about each country on our side www.NOVASOL.de

Tourist tax
Tourist tax is included for the maximum specified number of persons in the house price. Extra-person
(only in consultation with the owner), the tax must be paid separately on site. Passport or identity card is
issued to the homeowner for registration.

Electricity / water supply

In very hot summers or in very dry periods, there may be problems with water and electricity
supply. Our quality has no influence on this. Please contact. These cases, the homeowner or his
representatives
We point out that it is not allowed to leave the house all electrical appliances switched on simultaneously,
as this can lead to problems with the power supply.
In some areas, the water - due to the soil - have a harmless brown color.
Often the water through an in-house memory is referenced, which is heated by solar energy. The water
on the islands may possibly originate from a cistern.In these cases, we ask you to use it sparingly. In
Croatia holiday houses with electricity supply from solar panels only devices can be connected to 12V.

Insurance / car papers

Please always remember to carry driving license and car papers.

Boat / fishing
The legally necessary fishing license, please contact the corresponding tourist office. When a boat is part
of the equipment of the holiday home, this can usually be used in the period from May to September
(depending on weather conditions). Please note that the required lifejackets not included, and the use of
the boat is at your own risk.

Central Heating
Central heating means that the building is equipped with its own heating system, such as a boiler with
fuels such as coal or wood.

Playground equipment
Under playground equipment refers to either of them swing, sand box, slide, playhouse, slide, or a
combination. Use at your own risk.

Grill
To many vacation properties include a barbecue. In some cases, this can be used after cleaning, as if this
has not been used for a long time. This, however, does not exempt from the requirement to clean the
grill on departure.
Holiday houses with several apartments in normally is just a barbecue for the whole accommodation and
not a barbecue each apartment to be expected.

Sauna
Please do not brew on the stove as this can cause considerable damage and loss of power.

Solarium
The solarium is usually mounted on one of the beds. We recommend that persons under 18 years refrain
from the use of the solarium.

GPS coordinates in the directions

Specified in the Directions GPS coordinates are not always directly to the house and we reserve the right
to errors in the GPS coordinates. The GPS coordinates are for the best possible placement, which be the
next road junction above. If the key is not passed directly to the house, the GPS coordinates for the key
transfer point are given. We therefore ask you at any time to investigate before arrival whether the
specified GPS coordinates of the address of the holiday home sector.

Visiting / Guest
Visitors must be registered in advance with the owner / requested in the holiday object due to the
Croatian law. Please note that the landlord have the right people who do not live / account of their land
in the house point.