Customer Service Feedback

Gender : Male ( )
Age : 21-30(

Female( )

31-40(

Occupation: Business(

)
)

41-50(

Service(

Income Group: <35,000 ( )

51& above(
Study(

35,000-45,000 ( )

)
Others(

45,000-55,000 ( )

>55,000 ( )

1. How frequently you shop?

A. Daily

B. Weekly

C. Monthly

D. Occasionally

2. Given a choice now, where you would like to do your shopping?

A. Shoppers Stop

B. Lifestyle

C. Central

D. Malls

3. What factor motivates to make spontaneous purchase?

A. Special sale price

B. Home delivery

D. Holiday or seasonal promotions

C. Good price [or] on sale

E. Something unique and special

4. Location of this store is convenient to me

A. Definitely untrue

B. Untrue

C. Neutral

D. True

E. Definitely true

5. Kindly rate as per below mentioned parameters (1 being the highest and 7 being the lowest).
Parameters
Quality of the merchandise
Price of the merchandise is worth
Ambience of the store

Shoppers Stop

Lifestyle

Central

Parameters

Shoppers Stop

Lifestyle

Central

Offers at the store

Service provide
Associate

by

the

Customer

Variety at the store for :

Men
Women
Kids
Customers service desk effectiveness
Billing counters are sufficient to handle
customers
Overall satisfaction

Any Suggestions: _______________________________________________________________________

Date: ..
Place: .