Professional Documents
Culture Documents
Questionnaire For Customer
Questionnaire For Customer
Questionnaire For Customer
Name
Date of birth
Gender
: Male
Female
Bachelor
Masters
No
_____________________________________________________________
1. What were your reasons for choosing online banking?
Convenient
to save time
24 hr service
weekly
monthly
Never
3. How long have you been using the WWW?
Less than 1 month
1 to 6 months
7 to 12 months
Never
1 to 4 times
9 to 12 times
over 12 times
5 to 8 times
1 to 4 times
9 to 12 times
over 12 times
5 to 8 times
1 to 4 times
9 to 12 times
over 12 times
5 to 8 times
7. What is the main reason that you typically visit your bank branch
(please choose the single most important reason)?
Make a deposit
Investment advice
inquiry Cash withdrawal
other
Balance
No
1 to 4 times
over 12 times
5 to 8 times
Agree
Strongly Disagree
Neutral
Agree
Strongly Disagree
Neutral
Agree
Strongly Disagree
Neutral
Agree
Strongly Disagree
Neutral
Agree
Strongly Disagree
Neutral
15.In the past five years, other than for geographical relocation, how
many times have you switched to a different bank?
Never
Over 8 times
1 to 4 times
5 to 8 times
16.Do you have a bank account for which you interact with your bank
mostly through a WWW browser?
Yes
No
17.What banking services do you use which your Internet bank offers?
(Please check all you Are currently using)
Dont Know
Not Applicable
19.What was the single most important reason that you chose this
particular bank as your Internet bank? (please choose one)
I have a traditional bank account with the same bank
The brand name of the bank
The excellent service offered by this bank
20.What are the main reasons that you have not opened an Internet
bank account yet? (check all that apply)
Under age
never heard of Internet banking
Concerned about security